Information
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Store Name
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Store No.
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Completed By: Steve Neal
Customer viewpoint
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Has the store got an active and visual plan to address under performing areas within the viewpoint?
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Have the stores results improved in the area they are working on?
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Does the store hold a daily service huddle to talk about current issues?
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Do the front end colleagues engage our customers about the price promise receipts when they are produced from the till?
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Do the self service colleagues engage customers about the price promise receipts?
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Do the colleagues on the shop floor understand what work we are doing to improve service and what part they play?
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Does the store deliver IDQ and open up the required no. of tills when needed ?
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Is the standard of produce excellent, and no quality issues on display ?
Ideal Schedule Change
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Have all colleagues attended a briefing and completed availability forms ?
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Have all identified colleagues moved their hours as required ?
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Is the ideal schedule tool updated each period to reflect any HR / ETHAF changes ?
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Is the store using the EBCS weekly to plan resource, and reviewing the heat maps before agreeing any recruitment ?
Better Availability
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Have the customer favourites been relaunched in store ?<br><br><br>
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Has the store completed the chilled dairy sustainability activity ?
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Are all H+B and Bakery back rooms in good order ?
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Have all relevant colleagues completed the e-learning for Better Availability ?
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Is the department PI on fresh at the correct level?
Modern Stock Take and Lockdown
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Did the store achieve a green result on the day of its modern stocktake ?
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Did the store achieve a green stock integrity audit and a green bakery audit ?
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Does the store achieve its percentage of low lines counted on the scheduled areas and unscheduled areas ?
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Has the store got a Lockdown plan that is visible for all colleagues to see ?
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Has the store achieved a result of more than 85% on its latest Lockdown audit ?
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Does the store review the shrink dashboard weekly ?
Better General Merchandise
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Has the Store / Deputy Manager attended the GM consumable workshop in preparation for the range review ?
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Has the range implementation been completed and does the dept. standards reflect what good looks like ?
Building Better Bakeries
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Has the Store Manager and Deputy Manager actioned their TWIST in the Bakery ?
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Has the Store Manager completed the profit review meeting ?
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Has the Bakery Manager and Personnel Manager completed the Q1 review and training plan ?
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Is the quality on display in the bakery excellent?
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Is the bakery to plan, and the merch plans available on request?
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Is the bakery dashboard up and in use?
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Is the weekly bakery checklist in use?
Making Moments Matter
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Has the store held its Tesco family meeting, and are they actively working on the next steps?
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Has every Line Manager recruited customers as part of their own family ?
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Has the store reviewed their customer loyalty reports on dunnhumby, and is there an active plan in place?
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Have all colleagues attended a Making Moments Matter 4 session ?
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Have all colleagues attended a Love Every Mouthful briefing and seen the DVD ?
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Is the Smile Wall displayed in a prominent position and is there a colleague recipe competition on display in the colleague room ?
General Questions
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Does the store have a stand alone better service manager, and their time is spent on that role?
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Does the store manager have a weekly 121 with the better service manager?
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Does the store have a weekly business meeting?
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Does the the store have a live trade plan for all areas?
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Does the store have an active brown paper for the business plan?
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Has the Store Manager completed the new Fire Risk Assessment ?
