Front End

• front end

• Location:

• Conducted on

  Date

• Prepared by:

Compliance

• Has trolley checklist been completed by SM for previous week. Via electronic version

  Yes

  No

• What needs to happen.

• Date completed

  Date

• Has cosmetic ingredients checklist been signed off by store manager for Month

  Yes

  No

• What needs to happen.

• Date completed

  Date

Refunds and service desk.

• Lost property.<br>1. Are funds being left behind recorded under KC 752 2659<br>2. Do funds from above remain as a sale (not over banked or claim by associate)<br>3. Check to make sure that no credit/ EFT cards have been written in book.

  Yes

  No

  N/A

• Product recall <br>Are supplies available? Tape, bin, don't sell stickers<br>Is there stock in bin?

  Yes

  No

  N/A

• Refunds<br>Are refunds being authorised as per guide lines? <br>Are they on desk?<br>

  Yes

  No

  N/A

• Refund template

  

• Dangerous goods summary up to date

  Yes

  No

  N/A

Unrecalled suspended transaction

• Are there any unrecalled suspended transaction, if so has follow up happen (ref#)

  no

  yes

• Are we checking location of stock prior to removing suspend

• WE date of check.

  Date

• Cover sheet completed as per guidelines

  Yes

  No

  N/A

Operation error and void reports

• voids reports<br>Are void report being printed, investigated over 2% being done and operators sign on void report.

  Yes

  No

  N/A

• Date of void report checked

  Date

• Cover sheet completed as per guidelines

  Yes

  No

  N/A

KPI reports

• KPI reports<br>Are KPI reports being action. Have all operator signed cover sheet?<br>On refund report is investigation being written. Ie are they authorised to complete refunds<br>

  Yes

  No

  N/A

• Are MOS being completed. <br>1 per month for all operators.

  Yes

  No

  N/A

Checkouts

• Is LAN monitoring occurring 3 times a day

  Yes

  No

• Why hasn't checks been done? This is an important part of making sure store is running correctly

• Date checked.

  Date

• Do all registers including SCO have knife and bag sign on them

  Yes

  No

• How many are required to be replaced?

• Do registers have BOB mirror installed

  Yes

  No

• BOB mirror KC 396272 from Pegasus How many are required to be replaced/ ordered.

General

• Service desk clean and tidy and respectable to customers<br>

  Yes

  No

  N/A

• Checkout are clean and tidy

  Yes

  No

  N/A

• Rate first 50 feet of store

• How can we improve it. If required

• Do we have sufficient supplies.

  Yes

  No

  N/A

• General Points

General points

• Add media

  Media