Front of house

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Service practice can only be carried out whilst trading, best results would possibly come via a mystery customer

• Select date

  Date

• Were you acknowledged when you arrived?

  Yes

  No

  N/A

• We're you served quickly?<br>(Within 2 minutes?)

  Yes

  No

  N/A

• Were you charged correctly?

  Yes

  No

  N/A

• Was the back bar fully stocked? Clean and visible?

  Yes

  No

  N/A

• Were fridges illuminated and sufficiently stocked?

  Yes

  No

  N/A

• Were staff friendly and approachable?

  Yes

  No

  N/A

• Add signature

  Sign