Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Is the Store open?
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Is there any reason why the store is closed? Is there details of when the store is next open?
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Has the store been open during its core hours?
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Have the colleagues been clocking in and out correctly?
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Take a picture of the Time and Attendance log for each member of the Team
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Are there any gaps in the rota over the next few weeks that may need addressing?
Store Standards
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Does everyone in store have the correct PMR uniform ?
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Does the store look good from the outside looking in?
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Please add details of what looks good and what may need improving
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Take pictures of the stores displays both good and bad
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Is the back area of the photo centre clean and tidy free of all hazards and risks?
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Take pictures of the back area/work spaces regardless of the standards
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Document what looks good and what may need to improve
Equipment
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Is all equipment working as it should be
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Are there currently any issues with equipment, please document
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Have all issue been resolved in a timely fashion, if not document response time and who was contacted
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When was the last time any maintenance was completed on the equipment
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Is there any evidence of Maintenance that have been completed, please take photos
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Take photos of all Machines/equipment we have in store
Cash and Tills
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Are the tills correct, if no please document
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Have there been any issues/discrepancies with the tills this quarter. Please document
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If there were any discrepancies were they flagged with the area manager, if no plase document why
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Have refunds been discussed with the Area Manager? If no discuss why not
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Have all expenses been approved by the Area Manager, if no discuss why
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Has the correct refund process been completed on any Speed lab refunds, if no discuss why
Sales and Productivity
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Has the store hit target each month this Quarter
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Detail Quarterly performance
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Is the store on track to hit its Total sales target this month?
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What is the value of sales achieved so far this month?
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What is the daily average of Sales achieved so far this Month?
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What is the Hourly average of of sales so far this Month?
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How many Transactions have been completed so far this Month?
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What is the average number of transactions completed per day so far this month
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What is the average number of transactions completed per hour so far this month
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What is the value of Key sales completed so far this month?
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What is the number of Key transactions completed so far this month?
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What is the value of ID sales completed so far this month?
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What is the number of ID transactions completed so far this month
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What is the value of Gift sales completed so far this month?
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What is the number of Gift transactions completed so far this month
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What is the value of Canvas sales completed so far this month?
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How many Canvas have we sold so far this month?
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Is the store tracking their sales performance on a daily basis as requested
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Take a picture of the sale tracker in store
Training and Development
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Is everyone in store fully trained on all equipment
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Has their been any new equipment installed/added to our portfolio this quarter? If so detail what it is.
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When was the last piece of training conducted
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Is everyone in store confident with each piece of equipment or do they feel that they need extra support and training
Feedback
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What observations have been made during this visit?
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What were the agreed action points from the last visit?
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Were the action points completed? Detail what improvements have been made
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Area Manager comments, expectations and Action points to be completed
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Team Leader/Team Member comments
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