Frontier v8

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Is the Store open?

  Yes

  No

  N/A

• Is there any reason why the store is not open? If the store is closed is there details of the opening times?

• Has the store been open during core Hours since the last visit?

  Yes

  No

  N/A

• Have colleagues been clocking in and out correctly?

  Yes

  No

  N/A

• If there are any patterns of lateness please document

• Take a picture of the Time and Attendance log for each member of the teams

  Media

• Are there any vacancies in store?

  Yes

  No

  N/A

• Is there a diary in place to document any interested parties?

  Yes

  No

  N/A

• Are there any Gaps in Rota that may need addressing in Future

Store Standards

• Does everyone in store have the correct PMR uniform

  Yes

  No

  N/A

• Does the store look good

  Yes

  No

  N/A

• Please add details of what looks good and what needs improving

• Out of 10 how would you score the stores appearance with 10 being good?

• Take pictures of the stores appearance and displays. Capture both what goods and needs improving

  Media

• Is the photo centre back area/working space clean, tidy and free of all risks and Hazards?

  Yes

  No

  N/A

• Out of 10 how would you score the back area with 10 being good?

• Take pictures of the work space/back area regardless of standards?

  Media

• Document what improvements are needed and what looks good?

• Are there any concerns with Equipment, have all issues been actioned in a timely Fashion?

  Yes

  No

  N/A

• Give details of last recorded maintenance

• Take pictures of all Machinery including speed labs and Kiosks

  Media

• Give details of any maintenance /cleaning that is required or any concerns?

Sales and Refunds

• Is the float correct

  Yes

  No

  N/A

• Have any discrepancies been reported the Area Manager

  Yes

  No

  N/A

• Give details of discrepancies, what actions have taken place and if they have been resolved

• Is the store on track to hit its sale ££ target?

  Yes

  No

  N/A

• What is the Value of Sales Achieved so far this month

• How many Transactions have been completed this month

• What is the current Daily Average of Sales?

• What is the current Daily Average of Sales?

• What is the current hourly average Sales value so far this month

• What is the current hourly average number of Transactions completed so far this month

• What is the Value of Key Sales so far this month

• How many key transactions have been completed this month and what is the daily average

• What is the Value of ID Sales so far this month

• How many ID transactions have been completed this month and what is the daily average

• What is the value of Gift sales completed so far this month?

• Add comments regarding the stores sales performance, are we seeing gradual growth and improvement vs the previous months performance

• How can we improve are sales?

• Are the store recording sales and transactions in the diary each day?

  Yes

  No

  N/A

• Are cube sales being recorded in the in store diary

  Yes

  No

  N/A

• Are online orders being recorded by the store in the in store diary?

  Yes

  No

  N/A

• Take a picture of the diary and area managers current sales tracker so that current performance is recorded

  Media

• What are the current Focus areas for the store, discuss how we can get an improvement and the aims for the next visit

• Have there been any refunds since the last visit?

  Yes

  No

  N/A

• Has the Area Manager been made aware of any refunds completed since the last store visit

  Yes

  No

  N/A

• Give details of Refunds and the actions required regarding refunds moving forward

• When was the last time any training was delivered?

  Date

• Give details of the training?

• Is everyone fully trained in store?

  Yes

  No

  N/A

• Does anyone in store need any training?

  Yes

  No

  N/A

• Are there any concerns in training, what is an urgent training need?

Observations

• Are the store Actively seeking sales with the customer at the till area eg Promoting gifts, wrapping

  Yes

  No

  N/A

• Give details of what was and who was observed

• Are the store actively looking for sales at the Kiosk and cube Area and not staying behind the tilling Area

  Yes

  No

  N/A

• Give details of what are who we're observed

• Are the store actively looking for Key sales and promoting the 3 for £10 offer?

  Yes

  No

  N/A

• Give details of what are who we're observed

Miscellaneous Information

• Are all requests being adhered too by the store in a timely fashion?

  Yes

  No

  N/A

• Give details of any requests that have not been actioned in a timely fashion and within any deadlines?

• Have all colleagues read the most recent News letter and tell you what was included?

  Yes

  No

  N/A

• Give details of who was quized and the outcome

• We're all action points from the previous visit completed?

  Yes

  No

  N/A

• Give details of any action points not completed

• Is there anything that the store would like to discuss

• Area Manager feedback from store visit including breakdown action points and any deadlines

• Team leader comments if in store

• Add signature

  Sign