Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Is the Store open?
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Is there any reason why the store is not open? If the store is closed is there details of the opening times?
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Has the store been open during core Hours since the last visit?
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Have colleagues been clocking in and out correctly?
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If there are any patterns of lateness please document
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Are there any vacancies in store?
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Is there a diary in place to document any interested parties?
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Document names and contact details of interested parties
Store Standards
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Does the store look good
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Please add details of what looks good and what needs improving
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Take pictures of the stores appearance and displays. Capture both what goods and needs improving
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Is the photo centre back area/working space clean, tidy and free of all risks and Hazards?
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Take pictures of the work space/back area regardless of standards?
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Document what improvements are needed and what looks good?
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Is there evidence of any maintenance since last visit?
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Give details of last recorded maintenance
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Take pictures of all Machinery including speed labs and Kiosks
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Give details of any maintenance /cleaning that is required?
Sales and Refunds
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Is the float correct
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Have any discrepancies been reported the Area Manager
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Give details of discrepancies, what actions have taken place and if they have been resolved
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Is the store on track to hit target?
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Are cube sales being recorded in the in store diary
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Are online orders being recorded by the store in the in store diary?
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Take a picture of the current sales tracker so that current performance is recorded?
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What are the current Focus areas for the store, discuss how we can get an improvement and the aims for the next visit
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Have there been any refunds since the last visit?
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Has the Area Manager been made aware of any refunds completed since the last store visit
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Give details of Refunds and the actions required regarding refunds moving forward
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When was the last time any training was delivered?
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Give details of the training?
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Is everyone fully trained in store?
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Does anyone in store need any training?
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Give details of training which is required
Miscellaneous Information
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Are all requests being adhered too by the store in a timely fashion?
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Give details of any requests that have not been actioned in a timely fashion and within any deadlines?
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Have all colleagues read the most recent News letter and tell you what was included?
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Give details of who was quized and the outcome
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We're all action points from the previous visit completed?
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Give details of any action points not completed
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Is there anything that the store would like to discuss
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Area Manager feedback from store visit including breakdown of any action points
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Team leader comments if in store
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