GAH Sonic Career Tracking Evaluation

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Crew Positions

• Dresser Station

• Can make all items?

  Yes

  No

  N/A

• Can break down to clean and reassemble? (Must have cleaned on own at least 1X)

  Yes

  No

  N/A

• Knows audit procedures?

  Yes

  No

  N/A

• Complete

• Grill

• Knows all audit procedures?

  Yes

  No

  N/A

• Temperature zones? With and without prince castle holding equipment!

  Yes

  No

  N/A

• Proper product placement? (Should be able to generalize. Big patty on 400, Small patty nearest drain on 350, and everything else furthest from drain on 350.)

  Yes

  No

  N/A

• Tong and spatula usage?

  Yes

  No

  N/A

• Knows how to clean? (Must have cleaned on own at least 1X)

  Yes

  No

  N/A

• Knows preventive maintenance? Yearly cleaning.

  Yes

  No

  N/A

• Complete

• Front Swamp

• Knows how to make all products?

  Yes

  No

  N/A

• Knows audit procedures?

  Yes

  No

  N/A

• Knows how to clean steamer? Daily? Weekly? (Must have cleaned on own at least 2Xs)

  Yes

  No

  N/A

• Knows how to clean hotdog roller grill? (Must have cleaned on own at least 1X)

  Yes

  No

  N/A

• Complete

• Back Swamp

• Knows product cooking temps? (Ask about mozz, chicken, corn dogs, chedos, fries, & tots.)

  Yes

  No

  N/A

• Knows how to filter fryers? (Must have filtered on own at least 3Xs)

  Yes

  No

  N/A

• Knows how to do boil outs? (Must have done on own at least 3Xs)

  Yes

  No

  N/A

• Knows how to do yearly maintenance? (Must have done on own at least 1X)

  Yes

  No

  N/A

• Complete

• Expediter

• Responsibilities of expediter? Drops down, quality control, portioning control, condiments, presentation, accuracy, completeness, condiments, and ticket on bag!

  Yes

  No

  N/A

• Complete

• Fountain

• Knows audit procedures?

  Yes

  No

  N/A

• Knows how to make all drinks?

  Yes

  No

  N/A

• Knows how to clean slush machine? (Must have cleaned on own at least 3Xs)

  Yes

  No

  N/A

• Complete

• Ice Cream Station

• Knows how to make all ice cream products?

  Yes

  No

  N/A

• Knows how to clean ice cream and shake machines? (Must have cleaned on own at least 3Xs)

  Yes

  No

  N/A

• Complete

• Carhop

• Knows routine (Hustle, SMILE, eye contact, greet w/ introduction, repeat order, thank, & check back with smile tray)

  Yes

  No

  N/A

• B.L.A.S.T. Means what? Most important step?

  Yes

  No

  N/A

• Complete

• Switchboard

• Knows 5 things said on all orders? (Greeting, suggestive selling, repeating the order, giving a total, and closing out)

  Yes

  No

  N/A

• Knows two types of things we don't say on switchboard? (Can't use order ending comments such as anything else or will that be all. Can't use gender references.)

  Yes

  No

  N/A

• Complete

• Front & Back Prep

• Can make prep for front and back?

  Yes

  No

  N/A

• Knows where to find prep lists, aka stock lists?

  Yes

  No

  N/A

• Complete

• Opening Routines

• Front

  Yes

  No

  N/A

• Back

  Yes

  No

  N/A

• Complete

• Closing Routines

• Front

  Yes

  No

  N/A

• Back

  Yes

  No

  N/A

• Complete

• Sonic Safe Certified

  Yes

  No

  N/A

• Appearance

• Knows standards for crew and management appearance?

  Yes

  No

  N/A

• Meets Standard for Appearance?

• Dependable

• Knows what it means for employees to be dependable? And should managers follow same expectation?

  Yes

  No

  N/A

• Meets Standard for Dependability?

Management Level (Crew Leaders and Assistants)

• Priorities of crew leader? vs. manager?

• Knows priorities?<br>Be trained in all positions, be able to train in those positions, keep subordinates productive, keep positions clean and ready to go, hold subordinates to systems and standards (audit procedures, checklists, par levels, timers, etc.)

  Yes

  No

  N/A

• Meets priorities?

  Yes

  No

  N/A

• Able to train in all required positions?

  Yes

  No

  N/A

• Complete

• QSC Skills

• What is QSC?<br>Quality Service Cleanliness

  Yes

  No

  N/A

• Meets quality standards?

  Yes

  No

  N/A

• Meets service standards?

  Yes

  No

  N/A

• Meets cleanliness standards?

  Yes

  No

  N/A

• Meets All Standards

• Demonstrates other skills

• Good listening skills? And are coachable?

  Yes

  No

  N/A

• Leadership skills? Buy into bigger picture?<br>Sells trainees on ideas behind the necessary skill sets.

  Yes

  No

  N/A

• Follow up skills?<br>Able to hold people accountable to expectations after their crew has been made aware.

  Yes

  No

  N/A

• Meets All Standards

• Attitude

• Courteous<br>Shows appreciation and gratitude toward fellow team members.

  Yes

  No

  N/A

• Professional<br>Acts in a way that leaves their superior in a position to believe they are doing the right things for the sake of the business?

  Yes

  No

  N/A

• Cooperative<br>Works with fellow managers and associates to achieve the goals of the business.

  Yes

  No

  N/A

• Complete

• Capabilities

• Able to run shifts unsupervised?

  Yes

  No

  N/A

• Coordinate efforts and tasks of crew members?

  Yes

  No

  N/A

• Understands productivity? Can explain!

  Yes

  No

  N/A

• Understands food cost? Can explain!

  Yes

  No

  N/A

• Complete

• Policies, Procedures, Rules, & Systems

• Timer usage?

  Yes

  No

  N/A

• Checklist usage?

  Yes

  No

  N/A

• Par level usage?

  Yes

  No

  N/A

• Safety and Security Procedures being followed? Name all important aspects?

  Yes

  No

  N/A

• Cash Handling Procedures being followed? What is dual control?

  Yes

  No

  N/A

• Audit procedures? Able to do food safety audits and hold crew accountable?

  Yes

  No

  N/A

• Work Place Environment

• What does it mean to manage work place enviroment?

  Yes

  No

  N/A

• List different ways to affect work place environment! Stop foul language, inappropriate names or comments, slang, arguments, etc. Doing a game plane eliminates stress and frustration!

  Yes

  No

  N/A

• Do they actively create positive work environment?

  Yes

  No

  N/A

• Able to do complete closing admin without help?

  Yes

  No

  N/A

• Able to do basic equipment repairs and deal with vendors?

  Yes

  No

  N/A

• Serve Safe Certified?

  Yes

  No

  N/A

First Assistant

• Financials?

• Knows how to read a p&l / balance sheet?

  Yes

  No

  N/A

• Complete

• Able to find and complete insurance forms?

  Yes

  No

  N/A

• Able to do scheduling?

  Yes

  No

  N/A

• Employee Retention

• Able to Interview?

  Yes

  No

  N/A

• Able to do new hire paperwork?

  Yes

  No

  N/A

• Able to properly terminate employees?

  Yes

  No

  N/A

• Complete

• Able to do food orders?

  Yes

  No

  N/A

• Able to do EOM POP changeover and programming?

  Yes

  No

  N/A

• Able to do Payroll?

  Yes

  No

  N/A

• Able to do Inventory and status report?

  Yes

  No

  N/A

• Individual Being Evaluated

  Sign

• Evaluator

  Sign