Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Exterior
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Drive-thru menu, pedestal, order area clean and well maintained<br>
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Drive-Thru window/door and surrounding area clean
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All lights working at night or all appropriate lights powered off during day
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Dumpster clean/ Lids closed
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Landscape clean and neat
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Parking lot clean and litter free, curbs, patio swept
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Regular pressure washing of lot evident
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Menu housings clean and wiped down. No POPS screens minimized
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Restrooms clean
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Restroom Verification form present and in use
Interior
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Walk-in Freezer cleaned/organized
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Walk-in Cooler cleaned/organized
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All product dated and tempering with correct dates in walk-in cooler/reach-in cooler/dresser table
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Dry stock neat- cases properly opened - par levels appropriate
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Floor swept/dust pans and brooms stored properly
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Trash cans in good repair
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Product stocked in all areas for anticipated business
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Kitchen stainless clean and wiped down<br>
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Ice Cream and Slush machine cleaned and in good repair
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Reach-In freezer and cooler clean, organized, and stocked
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Fountainette clean, organized, and stocked for business
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Proper front procedures witnessed
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Ceiling tiles/ AC registers clean and in good repair
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All gaskets in good repair
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Sonic Radio playing
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All proper position procedures witnessed (prep/kitchen/front)
Team Members
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Name Tags
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Hair contained and clean shaven faces
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Appropriate jewelry
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Fingernails cared for to Sonic guidelines
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Each team member can correctly answer "What is a late ticket?"
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Uniforms clean/ wrinkle free
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Correct staffing for volume
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Attitudes positive, big smiles, and ready for service
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Staff present (please note all managers and staff present during audit)
Manager Duties
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Current schedule posted
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Sonic Safe Temperature Log completed as required
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Internal Meat Temperature Log completed as required
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Manager desk neat and organized
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Drive-in is safe and secure - back door locked
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Count drawer and cash on hand
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Deployment chart complete
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Every employee is up to date and certified on training minutes/e-learning. Job completion report is available for reveiw.
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Margin Improvement (MIMs) guidelines are being followed and ready for review.
WOW! Carhop Experience
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Carhop introducing themselves at delivery, reviewing order, has "poker chips" on them
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Carhop THANKING each customer at close of deliver
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Carhop skating or running, walking briskly to and from delivery
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Carhop performing check back with "how was your service?, how was you meal?, can I interest you in a _______ for dessert?"
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Carhops highlighting Fan track survey and bringing attention to customer
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Smile tray stocked and being utilized
WOW! Switchboard Experience
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POS being answered in under 10 seconds
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Welcomes customer to Sonic, introduces self
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Smile heard in the voice
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Knows the Sonic menu and can take order efficiently
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Asks customer if everything on their screen is correct and thanks the customer for their business
WOW! Drive-Thru Experience
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Customer greeted at speaker under 10 seconds
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Welcomes customer to Sonic, introduces self
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Smile heard in voice
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Adequate support at DT, more than 1 person helping to move customers
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Customer greeted at window in 5 seconds or less
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Hop thru door being utilized if available