GAH Supervisor Visit Inspection

Is this a night time service inspection?

Are all star lights, canopy lights, and signage working a visually acceptable?

Are menu housing LED boards secured inside of housing correctly?

Is lot free of trash/debris upon arrival?

Is current marketing messaging present on the marquees, menu housings, wall posters and DT areas? Are current banners up and in good condition?

DT menu and preview boards are in good condition and have all marketing attachments that are needed to post current LTO?

Are menu housings clean from top to bottom and free of any cobwebs and sticker residue?

All POPS screens and speakers are working and no signs are posted for out of order?

Is DT window area clean and presentable? Are all DT windows operable?

Concrete walkways, lots, and patios are pressure washed and visibly clean?

Restrooms are cleaned and stocked with toilet paper, hand soap, hand sanitizer, trash can w/ lid, and an employees must wash hands sign posted?

Dumpster area is visibly clean and gates are in good condition and shut?

Landscaping is presentable and in good shape with flowers planted in pots and where needed bushes are trimmed?

Is music audible from outside?

Are all speakers working over canopies, patio, and inside store for Sonic Radio?

Are employees in correct uniform per Sonics Uniform and Appearance Standards?

All guest facing employees have a on a clear legible name tag?

All employees are wearing a facemask? It must be worn correctly over the mouth and nose. Masks cannot display any personal or political messages, or unprofessional images and must be worn at all times while on the lot.

All employees are wearing gloves while working, preparing, or delivering orders.

Back door is locked and secured at all times? Back door alarm is present, armed, and secured.

Are all security cameras currently working?

All wallets and changers (6 of each) are present and either in safe or on an assigned employee? No money left out unattended.

Totline email and phone number is correctly listed on every receipt that goes out the door.

Fantrak message is correct with FREE RT44 offer and going out on every ticket on every shift.

Communication Board is updated and communicated to team members every day.

All guest complaints MTD have been resolved and closed out by GM. Corrective actions discussed.

Speaker/Reply Time: Length of time waited before order was taken from the time you pressed the red button was less than :10 seconds.

Did the order taker have a smile in their voice and speak clearly over the speaker?

Did the order taker use their name in the greeting when answering the switchboard?

Was the guest given time and not interrupted while trying to place their order?

Did the order taker repeat the order or ask to confirm your order on the screen was accurate, and tell you the cost?

The order taker did not use the phrase "Anything Else" during the process?

Did guest receive a suggestive sell or upsell of any item during their visit? (Not valid in greeting)

Delivery Time: Length of time to receive order from the time you finished ordering and the conversation ended with the speaker attendant was less than 4:00 and did not exceed 5:00.

Did carhop move with a sense of urgency when bringing the order out?

Were all items brought out on a RED TRAY and presentable?

Did carhop introduce their self to the guest and clearly say their name?

Was the carhop friendly?

Did guest receive a receipt without asking, or were you offered a receipt?

Did the carhop repeat the order to the guest and the tell them the cost?

Did the carhop thank the guest and give them a pleasant closing while mentioning to PUSH THE RED BUTTON if the guest needs anything else?

Did anyone check back with the guest after their order was delivered?

Length of time in line waiting to get to speaker

Speaker/Reply Time: Length of time waited before order was taken in less than :10 seconds

Did the order taker have a smile in their voice and speak clearly over the speaker?

Did the order taker use their name in the greeting when answering the switchboard?

Was the guest given time and not interrupted while trying to place their order?

Did the order taker repeat the order and cost to the guest?

The order taker did not use the phrase "Anything Else" during the process?

Did guest receive a suggestive sell or upsell of any item during their visit? (Not valid in greeting)

Delivery Time: Length of time to receive order from the time you finished ordering and the conversation ended with the speaker attendant was less than 4:00 and did not exceed 5:00.

Did the window attendant acknowledge guest within 10 seconds?

Was the DT attendant friendly?

Did the DT attendant repeat the order before giving to the guest ensuring accuracy?

Did guest receive a receipt without asking, or were they offered a receipt?

Did the DT attendant thank the guest at the completion of the transaction?