GDC Site Report

Title Page

Document No.
Report Title (Suggested: Job Ref | Surname | Postcode)
Customer Surname
Customer Address (Postcode minimum)
Attendance Date
Attending Engineer/ Agent

Model/ Installer

Model Details

Model(s)
Model Name/ Code
Series Letter
Date Code
Serial Number
Additional Model Info
Model Photo

Installer Details

Show/ Enter Installer Details
Company Name
Contact Name
Telephone/ Email

Fault/ Resolution

Fault Details

Reported Fault
- No Heat
- Not Enough Heat
- Too Much Heat/ Overheating
- Noisy
- High Running Costs
- Cold Air Blowing
- Hot Surface/ Control
- Tripping
- Gas: Ignition
- Gas: Lighting
- Gas: Holding
- Gas: Cutting Out
- Won't Turn On
- Won't Turn Off
- No Power
- No Gas
- Difficult to Control
- Controls Not Working
- Smelling
- Damaged (Cosmetic)
- Damaged (Functional)
- Excessive Sooting
- Damage to Property
- Low Pressure Fault
- High Pressure Fault
- No DHW/ Not Reaching Temp
- Software Fault
- Controller Fault
- [Other]
Other Reported Fault Details
Identified Fault: Type (Level 1)
- 1010 - Control System
- 1014 - Boiler Flue System
- 1023 - Cooling System
- 1011 - Electrical System
- 1009 - Exterior
- 1015 - Gas System
- 1099 - GDC FAULT CODE
- 1020 - Ignition System
- 1052 - Installation Exchange
- 1050 - Installation Fault
- 1012 - Plumbing System
Identified Fault: Component (Level 2)
- 2102 - Air Vent
- 2090 - Appliance (installation)
- 2002 - Ash Pan
- 2103 - Basket
- 2088 - Boiler Heat exchanger
- 2214 - Boiler PCB
- 2003 - Burner
- 2005 - Burner - Injector
- 2008 - Cabinet / Casing
- 2009 - Cable clamp
- 2010 - Canopy
- 2195 - Capacitor
- 2013 - Coals
- 2105 - Compressor
- 2221 - Condensate trap
- 2108 - Condensor
- 2109 - Condensor Fan Motor
- 2014 - Control Knob
- 2223 - Cosmetic / metalwork
- 2205 - Décor door fix kit
- 2215 - Diverter valve
- 2015 - Door - Assembly
- 2017 - Door - Handle
- 2018 - Door - Hinge
- 2021 - Door - Seal
- 2022 - Electrical Wire
- 2023 - Electrode / Lead
- 2024 - Electrode detection
- 2025 - Element
- 2129 - Evaporator
- 2130 - Evaporator door hinge
- 2089 - Expansion vessel
- 2033 - Fan - Stir Circulation
- 2034 - Fan Gas valve/Flue
- 2028 - Fascia / Control panel
- 2042 - Fire Box
- 2134 - Flow Valve
- 2219 - Flue sensor
- 2043 - Foot / Wheel
- 2045 - Front casing
- 2046 - FSD (D/H type)
- 2136 - Furniture
- 2137 - Fuse
- 2047 - Gas Cut-off Device
- 2213 - Gas inlet
- 2218 - Gas valve
- 2218 - Gas Valve motorised
- 2140 - Hose
- 2135 - Ice/Freezer Flap
- 2037 - Ignition Generator
- 2227 - Incorrect user operation
- 2228 - Installation fault
- 2039 - Insulation
- 2053 - Lamp - Holder
- 2055 - Mains cable
- 2146 - Mains Filter
- 2058 - Motor - Assembly
- 2059 - Neon
- 2229 - No fault found
- 2226 - Other component
- 2225 - Other electrical component
- 2060 - Oxy-Pilot
- 2061 - P.C.B. Control (not fan)
- 2151 - Pipe Work
- 2087 - Plate Heat exchanger
- 2220 - Pressure gauge
- 2216 - Pressure relief valve
- 2156 - Pulley Assembly
- 2157 - Pump
- 2231 - Reciever/Remote
- 2067 - Slider Control
- 2068 - Solenoid
- 2177 - Sump - Assembly
- 2069 - Surround
- 2070 - Switch - Ignition
- 2071 - Switch - Light
- 2072 - Switch - Micro
- 2073 - Switch - Pressure
- 2074 - Switch - Selector
- 2076 - Switch - Thermal
- 2217 - Switch flow
- 2182 - Switch On/Off
- 2075 - Tap
- 2077 - Terminal Block
- 2078 - Thermistor
- 2080 - Thermocouple
- 2081 - Thermostat
- 2082 - Timer / Programmer
- 2193 - Water Valve
Identified Fault: Fault Desc (Level 3)
- 3002 - Arcing
- 3003 - Blocked
- 3004 - Bowed
- 3005 - Burnt
- 3081 - Carbon Monoxide Test
- 3007 - Chipped
- 3009 - Condensation
- 3010 - Contamination/Mark/Stain
- 3011 - Cracked/Split
- 3012 - Damaged/ broken
- 3088 - Difficult to operate
- 3013 - Earth Fault
- 3014 - Electrical Interference
- 3015 - Electronic Fault
- 3017 - Finish Fault
- 3018 - Flow Rate - High
- 3019 - Flow Rate - Low
- 3020 - Foreign Object
- 3021 - Freezing
- 3022 - Inoperative
- 3080 - Installation Test
- 3023 - Intermittent
- 3060 - Leak (water)
- 3024 - Loose
- 3025 - Misaligned
- 3026 - Mislocated
- 3027 - Missing
- 3099 - No action taken
- 3028 - Noise/Vibration
- 3030 - Not Adjusting Temperature
- 3032 - Not Connected
- 3033 - Not Cooling
- 3034 - Not Defrosting
- 3037 - Not Freezing
- 3039 - Not Switching Off/On
- 3041 - Not Working
- 3042 - Open Circuit
- 3084 - Overheating
- 3043 - Poor Contact
- 3044 - Poor Performance
- 3045 - Rusty
- 3046 - Scratched
- 3077 - Set out of temp range
- 3048 - Short Circuit
- 3086 - Smelling
- 3050 - Soundness (Leak)
- 3049 - Stiff/Binding/Seized
- 3051 - Surface Temperature
- 3052 - Transit Damage
- 3053 - Trapped
- 3073 - Twisted
- 3078 - Undercharged
- 3054 - Vitiation (flame lift)
- 3055 - Wire Loose
- 3056 - Wiring Incorrect
- 3059 - Worn
Identified Fault: Resolution (Level 4)
- 01 - 100% Credit Agreed
- 05 - Appliance not delivered
- 06 - Call Aborted
- 07 - Customer Injury
- 08 - Customer Out
- 16 - Faulty Installation
- 27 - Fit Approved Modification Kit
- 11 - New Installation
- 21 - Part Damaged / Faulty
- 22 - Part Not Available
- 15 - Rectified - Adjustment Only
- 18 - Rectified - Replaced Parts
- 20 - Refer to Retailer
- 28 - Regassed
- 23 - Test Failed
- 24 - Test Pass
- 25 - Uplift
- 19 - User instructed on use
- 26 - Wrong Part Sent
Additional Fault Information
Fault Photos

Resolution Details

Action Taken Details
Readings Taken
Resolution Photos

Part(s) Used

Part(s) Used
Part No/ Description
Barcode
Used from Kit Stock

GDC Office Pre-Attendance Checks

Incomplete Checks/ Training Need Identified for GDC Office Staff?
Identify Incomplete Checks/ Training Needs

Further/ Follow Up

Further/ Follow Up Action Required?
Further/ Follow Up Details
Part(s) Required
Part No/ Description

Additional Photos

Additional Photo
Photo Description

Sign Off

By signing below you confirm that the contents of this report and its findings, actions, resolutions and further/ follow up actions detailed above are accurate based on the attendance made today by a GDC Regional Engineer or associated GDC appointed Service Agent
Attending Engineer/ Agent Signature
Customer unavailable/ unable to sign
Customer Signature
Once report is complete please "Mark Completed" and then "Export" the report as PDF and send to site.reports@gdcgroup.co.uk