Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
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Bellman Name
STANDARD
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Bellman is well-groomed, wearing clean, well ironed uniform and name tag
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Bellman established eye contact, acknowledged and assisted the Guest within 1 minute ofentreing the property
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Bellman offered luggage storage service assitance
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Bellman's interaction is clear and use of English is satisfactory for engagment with the Guest
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Bellman displayed high level of confidence and was knowledgeable when answering Guest's questions, offering further assistance.
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Bellman confirmed number of pieces with the Guest and taged/untaged the luggage accordingly while storing/ retrieving it.
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Bellman updated the luggage tracking sheet after in accordance luggage received/ retrieved?
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Bellman offered further assistance to the Guest and bided warm farewell ?
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Number of the stored luggage pieces in the luggage store room is matching with tracking sheet
