Title Page
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Site conducted
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Conducted on
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Guest Experience Manager
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Location
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Room Attendant Name
Room Attendant & Floor Supervisor Audit Checklist
STANDARDS
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Colleague is well-groomed, wearing clean, well ironed uniform and name tag
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Colleague is able to confidently answer questions about the property facilities or immediately find out the information required
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Colleague’s speech is clear and use of English is adequate to be fully understood
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Colleague is having access to a room status report, Arrival, Departure and Guest In house.
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Colleague is well maintining his trolley and has all the PPE equipments
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Colleague is well aware about today's matches and information guests may require, such as shops, food delivery, taxi, public transportation
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Colleague is having the End of Day Reports - Lost & Found, Key Handover, Maintenance, Room Assignment Completion, Occupied Room Inspection Report, Missing & Damaged report.
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Colleague is having the End of Day Reports - Lost & Found, Key Handover,
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Colleague is well aware of the previous shift handover report.
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Colleague is informing his N+1 and the following shift about any important information that occurred during his shift