GE&QM_Colleagues Audit Checklist Housekeeping

• Site conducted

  Select

• Conducted on

  Date

• Guest Experience Manager

• Location
  Address

• Room Attendant Name

STANDARDS

• Colleague is well-groomed, wearing clean, well ironed uniform and name tag

  Good

  Fair

  Poor

  N/A

• Colleague is able to confidently answer questions about the property facilities or immediately find out the information required

  Yes

  No

  N/A

• Colleague’s speech is clear and use of English is adequate to be fully understood

  Yes

  No

  N/A

• Colleague is having access to a room status report, Arrival, Departure and Guest In house.

  Yes

  No

  N/A

• Colleague is well maintining his trolley and has all the PPE equipments

  Yes

  No

  N/A

• Colleague is well aware about today's matches and information guests may require, such as shops, food delivery, taxi, public transportation

  Yes

  No

  N/A

• Colleague is having the End of Day Reports - Lost & Found, Key Handover, Maintenance, Room Assignment Completion, Occupied Room Inspection Report, Missing & Damaged report.

  Yes

  No

  N/A

• Colleague is having the End of Day Reports - Lost & Found, Key Handover,

  Yes

  No

  N/A

• Colleague is well aware of the previous shift handover report.

  Yes

  No

  N/A

• Colleague is informing his N+1 and the following shift about any important information that occurred during his shift

  Yes

  No

  N/A

• Overall Score