A means of gathering real-time first-hand information on the status of the processes by walking around the site or plant and observing what is happening.
Be interactive with the people doing the job, look for areas of improvement. Don't be about just ticking the boxes.
Gemba Coaching - Reducing Accidents Defects and Waste
Don’t use the fishbone to solve problems, use it to coach your direct report to identify sources of variation that is impacting Zero Accidents, Defects and Waste:
Observe what the people are doing, and what variation they are introducing into the process that is keeping us from achieving the next target condition.
Observe what the equipment is doing, and what variation it is introducing into the process that is keeping us from achieving the next target condition.
Observe what the material is doing, and what variation it is introducing into the process that is keeping us from achieving the next target condition.
Observe what the management method is doing, and what variation it is introducing into the process that is keeping us from achieving the next target condition
Remember.... The Gemba is the place, the purpose is the coaching.
As managers, we all have to wear different hats.
Here is a list of them, and when to put each one on.
1) Sometimes we have to be a leader and inspire.
2) Then there are times we are a manager and drive performance.
3) On occasion we act like a consultant or take the role of an SME
4) There are times we have to be a trainer, and impart knowledge.
5) We could even be asked to be a mentor and share our advice and experiences
6) Finally, we may have to be a coach, by asking questions and challenging the status quo.
Visual Management Board
Review the VMB.
(Discuss the link between the measures and the organisations strategic goals)
Is the Visual Management Board up to date?
What is being measured? Do operators/employees understand the KPIs? Do they understand what impact they have on the metrics?
How are they doing? How do they know if they are doing good or not?
What KPIs are staff most proud of?
Observing Tasks (Learn from the staff)
Ask Employee if they have any Safety concerns within their job function or anywhere across the site.
Ask the employee if they have a solution to the problem.
Ask employees if they have any challenges that keep them from performing their job to the best of their abilities.
Ask employee - If they know what the goals are within the area. If they don't know coach them on how they can impact the results.
Ask employee - how do they know what they are doing is being done well?
What is getting in the way? What barriers do they face? (Underlying causes? use the 5 Whys)
Safety Risks / 6S Improvement opportunities
Have there been Incidents/High Potential Incidents reported in the past week/month? Have they been investigated? Have remedial actions been successfully implemented?
Ask employee how well Safety risks or issues are fixed after bringing them to management’s attention?
Ask employees if they have any 6S or other process improvement ideas they would like to share.
Sign off at least one (1) Confirmation Task Card while you are in the area(If it is turned to the green side). This shows the management and BU staff that you care about being part of the team and that we are all in this together "Audit Readiness".
Other Comments / Observations / Commendations (Ensure Feedback is sent to Site Manager/Supervisor)