Generic audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External

• Is the outside clear of litter?

  clean

  not clean

• Is the signage relevant, clear and up to date?

  Yes

  No

  N/A

• Are the Windows clean?

  Yes

  No

  N/A

• Does the building look well maintained?

  Yes

  No

  N/A

• Is the entrance welcoming and clear?

  Yes

  No

  N/A

• How do you rate the external of the business overall?

  outstanding

  very good

  good

  avaerage

  poor

• Add media

  Media

First impressions

• Does the inside coincide with expectations set from the outside?

  Yes

  No

  N/A

• Are any staff present?

  Yes

  No

  N/A

• Is a member of the management team available?

  Yes

  No

  N/A

• Was the welcome engaging, professional and friendly?

  Yes

  No

  N/A

• Are menus available and in prominent places for customers to find?

  Yes

  No

  N/A

• From a observers point of view, were welcomes consistent, engaging and friendly?

  Yes

  No

  N/A

• Is the business at a comfortable and welcoming temperature?

  Yes

  No

  N/A

• How do you rate the first impressions and 'feel' of the pub overall?

  outstanding

  very good

  good

  avaerage

  poor

• Add media

  Media

Bar

• Are the bar fridges lights on? Are the contents presentable and organised?

  Yes

  No

  N/A

• Are the bar tops clean and sticky free?

  Yes

  No

  N/A

• Are the wines in a prominent area and on show?

  Yes

  No

  N/A

• Is the range of wines suitable to the business?

  Yes

  No

  N/A

• Are wine bottles dust free?

  Yes

  No

  N/A

• Are premium wines being encouraged as an up-sell?

  Yes

  No

  N/A

• As a range, Are the beers, lagers and ciders suitable to the needs of the business?

  Yes

  No

  N/A

• Is the brass clean and presentable enough so that Ashley from H.O would be satisfied?

  Yes

  No

  N/A

• Is there is glass or mirrors on the bar. Have they been polished and cleaned?

  Yes

  No

  N/A

• Is the range of spirits suitable to the business trade?

  Yes

  No

  N/A

• Are the spirits organised and visible?

  Yes

  No

  N/A

• Are the spirit bottles clean?

  Yes

  No

  N/A

• Is the soft drinks offer viable and organised?

  Yes

  No

  N/A

• Is the soft drinks offer varied enough and suitable to the business?

  Yes

  No

  N/A

• Is the alcoholic bottle range suitable to the business?

  Yes

  No

  N/A

• Is the alcoholic bottle range presentable and organised?

  Yes

  No

  N/A

• Is there a sufficient snack offering? E.g crisps nuts

  Yes

  No

  N/A

• How would you rate the bar cleanliness and offering overall?

  outstanding

  very good

  good

  avaerage

  poor

• Add media

  Media

Coffee area

• Is the coffee machine clean? E.g Steamers

  Yes

  No

  N/A

• Are the coffee and tea range available and advertised?

  Yes

  No

  N/A

• Do the coffee standards match the business identity and quality?

  Yes

  No

  N/A

• Is take away available? Is it advertised?

  Yes

  No

  N/A

• Do you think the business encourages people to enjoy hot drinks either after a meal or as a lunch time offer?

  Yes

  No

  N/A

• Do staff take pride in their hot drinks?

  Yes

  No

  N/A

• Do you think there is a good enough offer for accompaniments with a hot drinks e.g cakes cookies

  Yes

  No

  N/A

• Would you enjoy a tea or coffee in this business?

  Yes

  No

  N/A

• How do you rate the hot beverages offer overall?

  outstanding

  very good

  good

  avaerage

  poor

• Add media

  Media

Restaurant

• Does this restaurant encourage people to dine?

  Yes

  No

  N/A

• Is the menu well structured/ easy on the eye?

  Yes

  No

  N/A

• Does the menu encourage a higher spend per head e.g starters, desserts, hot drinks

  Yes

  No

  N/A

• Is the cutlery polished?

  Yes

  No

  N/A

• Is glassware polished?

  Yes

  No

  N/A

• Are the tables clean, presentable and organised

  Yes

  No

  N/A

• Are restaurant tables set up for bookings?

  Yes

  No

  N/A

• Is there a clear difference between what the bar area and restaurant offer?

  Yes

  No

  N/A

• Is the restaurant suitable for family dining?

  Yes

  No

  N/A

• Is the restaurant suitable to couples?

  Yes

  No

  N/A

• Is the restaurant comfortable, spacious and welcoming?

  Yes

  No

  N/A

• How do you rate the restaurant and experience and offer overall?

  outstanding

  very good

  good

  avaerage

  poor

• Add media

  Media

Function space

• Is the space clean and presentable?

  Yes

  No

  N/A

• Does the space sell itself to a customer that might be enquiring about holding a function?

  Yes

  No

  N/A

• Are there any specific events that this space would not sell itself too?

  Yes

  No

  N/A

• Do you think this function space is being fully utilised to its full potential?

  Yes

  No

  N/A

• Is there a function pack available for customers?

  Yes

  No

  N/A

• Are staff clear on how to book a function and if not, what to do?

  Yes

  No

  N/A

• If a customer walked in today and saw this function space and were shown by the member of staff present, do you think it would encourage a confirmed booking?

  Yes

  No

  N/A

• Do you think this is one of the best function spaces in the area?

  Yes

  No

  N/A

• Is it fairly priced?

  Yes

  No

  N/A

• How do you rate the function room and what is has to offer overall?

  outstanding

  very good

  good

  avaerage

  poor

• Add media

  Media

Garden

• Is the garden clean and tidy?

  Yes

  No

  N/A

• Are the bins presentable and have they been changed regularly?

  Yes

  No

  N/A

• Does the garden have suitable signage so customers know where to order from?

  Yes

  No

  N/A

• If there is a kids play area, is it safe?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Is the kids play area secure and well maintained?

  Yes

  No

  N/A

• Are the umbrellas and heating working and/or being utilised?

  Yes

  No

  N/A

• If the pub has views, does the garden furniture utilise them?

  Yes

  No

  N/A

• Is the garden furniture well maintained?

  Yes

  No

  N/A

• Do you think there is more potential to increase income in peak times from the garden?

  Yes

  No

  N/A

• How do you rate this garden/ outside space overall?

  outstanding

  very good

  good

  avaerage

  poor

• Add media

  Media

Audit summary

• Would you be encouraged to dine here?

  Yes

  No

  N/A

• Would you be encouraged to drink here?

  Yes

  No

  N/A

• If walking by, do you think the business is welcoming?

  Yes

  No

  N/A

• If driving by, is the signage eye catching?

  Yes

  No

  N/A

• Do the staff match the identity of the pub?

  Yes

  No

  N/A

• Do you think this business is in keeping with its surroundings?

  Yes

  No

  N/A

• Do you think this pub has a clear identity in comparison to its competitors?

  Yes

  No

  N/A

• Would you recommend this pub to have a snack at?

  Yes

  No

  N/A

• Would you recommend this pub to dine at?

  Yes

  No

  N/A

• Would you recommend this pub to drink at?

  Yes

  No

  N/A

• Would you recommend this pub as a place for a business meeting?

  outstanding

  very good

  good

  avaerage

  poor

• Add signature

  Sign

Duty manager feedback

• Are the points made by the audit a fair reflection of the business?

  Yes

  No

  N/A

• Add signature

  Sign

General manager feedback

• Are the points made by the audit a fair reflection of the business?

  Yes

  No

  N/A

• Add signature

  Sign

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A