GHA Assessment Form

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• 1= Procedures/ standard/ facilities in question is unacceptable to QR
  2 = Procedures/ standard/ facilities in question is below the expectations of QR
  3 = Procedures/ standards/ facilities in question meets the minimum QR standards
  4 = Procedures/ standard/ facilities in question is acceptable to QR
  5 = Procedures/ standard/ facilities in question exceeds QR standards
  No = Service provider do not provide or have the procedures/ standard/ facilities in question
  N/A = The question in mind is irrelevant to the service provider

1. Safety & Security (Mandatory)

1.1 Security

• 1. Does the Service Provider perform a security background check on all employees having access to secure areas? Please provide details of the responsible party for performing the checks.

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
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  • 5
  • NO
  • N/A

Cargo Screening

• 2. Does the Service Provider have a X-ray machine to screen the cargo?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• What is the capacity and is it listed on the TSA list of approved x-ray machines?

• Please provide specifications of the X-ray (single/dual view, conveyor speed, conveyor load, dimensions-inner & outer)

• 3. What is the frequency of calibration for the X-ray machines? Please provide documented evidence. (Multiple options can be selected)

  Select Daily Weekly Monthly Quarterly Bi-annually Annually Others (please specify)

  • Daily
  • Weekly
  • Monthly
  • Quarterly
  • Bi-annually
  • Annually
  • Others (please specify)

• 4. Who is the responsible party for screening? Please provide name of party and details.

• 5. Does the Service Provider have the capability to screen oversize/out of gauge size shipments ?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
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  • 5
  • NO
  • N/A

• Please provide details of how these shipments will be screened.

• 6. Does the Service Provider have EDD (explosive Detection Dogs) / ETD (Explosive Trace Detection) / EDS (Explosive Detection system)? If Yes, please outline which methods are available and the make and model nos. of the ETD / EDS equipment that is available.

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

Security Programme

• 7. Is the Service Provider's security programme approved by the appropriate authority? Please confirm local authority (i.e.-CAA) and provide a copy of the approval sheet of the security programme.

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 8. Is the security programme based on a customer airlines security programme?

  Yes

  No

  N/A

• 9. Does the station have a Regulated Agents (RA) regime?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• Is the RA regime approved by the local authority?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 10. Is there a Regulated Agent (RA) database?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• Prior to acceptance of consignment is the database of Regulated Agent consulted?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• Are the documents checked to ensure security controls have been applied to consignment and a copy of Cargo Security Declaration (CSD) retained prior to acceptance of freight?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• Does the CSD have a security status?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 11. Does the Service Provider accept shipment from "Unknown Consignor" or "Unknown Shipper"?

  Yes

  No

  N/A

• Is the consignment 100% security screened/secured at the warehouse prior to acceptance of consignment?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 12. Does the Service Provider accept Personal Effect or House Hold Goods?

  Yes

  No

  N/A

• Is a packing list attached to the AWB with every Personal Effect or House Hold Goods?

  Yes

  No

  N/A

• 13. Does the Service Provider use an external security provider?

  Yes

  No

  N/A

• Does the external security provider have a security programme?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• Is the security programme approved by the appropriate authority? Please provide a copy of the approval page.

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

CCTV

• 14. Who is the responsible party for manning the CCTV control room?

• 15. Does the CCTV have sufficient coverage of all the operational areas?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 16. How long is the CCTV records maintained for?

• 17. Please provide specifications of the cameras currently used in the warehouse.

Access Control

• 18. Does the cargo facility operator enforce access control measures to prevent unauthorised access into the secured cargo storage & handling zone?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 19. Does the cargo facility operator enforce access control measures to prevent the introduction of prohibited or illicit items into consignment of cargo ?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 20. Does the cargo facility operator escort the cargo to and from the aircraft ?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 21. Does the cargo facility operator ensure that all staff entering the facility go through a Walkthrough Metal Detector (WTMD) and/or staff and items carried physically searched into the facility?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 22. Is there a warning sign placed at the warehouse to indicate that the access to the warehouse is restricted only to persons and vehicles that have been authorized by the cargo warehouse handler or the local authority ?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 23. Is the external cargo area surrounded by fencing or a boundary wall to guard against unauthorized access to the warehouse facility?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 24. Is there a log record maintained by the security personnel for all vehicles that enter/exit the warehouse boundary area?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 25. Is there video surveillance and recording to monitor all vehicles that enter/exit the warehouse boundary area?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 26. Does the landside area of the warehouse (such as parking area) have CCTV coverage?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 27. Is there an electronic card reader or RFID that records the entrance/exit of vehicles/staff at the warehouse gate or warehouse boundary area?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 28. Is a copy of the current and valid official government-issued photo identification of the person delivering the consignment retained at the station for each consignment (eg: driving licence, passport etc.)?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• Is there any proof retained at the station to identify the person who delivers the consignment at acceptance?

• 29. How long is the identification information retained for?

1.2 Safety

• 1. Does the Service Provider have a Business Contingency and Management Plan?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 2. Does the Service Provider have a Safety Management System(SMS) in place ?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 3. Does the Service Provider have a Quality Audit Programme ?

  Select 1 2 3 4 5 NO N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • NO
  • N/A

• 4. Has the Service Provider appointed a specific person with the responsibility of implementing and maintaining the Quality Management System? Provide the title and/or name of the appointed person and evidence of appointment.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 5. Does the Service Provider record its Safety Performance? If No, please provide details of current procedures followed.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 6. How many Safety Incidents were recorded at the facility of the Service Provider in the last 12 months?

• 7. Does the Service Provider have a corrective / preventative action programme to meet safety & security requirements?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

GHA Commitments (if any)

2. Station Specific Focus - Pharma & Perishables

• 1. Does the Service Provider follow/implement IATA PCR Chapter 17 standards for Pharmaceuticals cargo?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
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  • 5
  • No
  • N/A

• 2. Does the Service Provider have SOPs or other written instructions in place for all Pharmaceutical and perishable operations? Attach an example of at least two Pharmaceuticals related handling SOP’s.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 3. Does the Service Provider have a checklist system for the acceptance and handling of Pharmaceuticals cargo? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 4. Does the Service Provider have a checklist system for the acceptance and handling of Perishable cargo? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 5. Does the Service Provider have temperature controlled storage facility?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
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  • 5
  • No
  • N/A

• Temperature range

• Number of ULD positions available

• How much space for loose cargo

• 6. Does the Service Provider have a freezer facility?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• Temperature range

• Number of ULD positions available

• How much space for loose cargo

• 7. Does the Service Provider have Pharmaceuticals storage and handling facility?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
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  • 5
  • No
  • N/A

• Temperature range

• Number of ULD positions available

• How much space for loose cargo

• 8. Are all known temperature sensitive cargo handled and stored in temperature controlled facilities?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
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  • 5
  • No
  • N/A

• 9. Are all known temperature sensitive cargo segregated in accordance to IATA during storage?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
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  • 5
  • No
  • N/A

• 10. In the event that ULDs are not built up/broken down in a temperature controlled facility, what is the average exposure time before being placed in the cold storage facility? Is this documented?

• 11. Are the Pharmaceutical storage areas monitored and alarmed? Provide details of who monitors the alarms.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
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  • 5
  • No
  • N/A

• 12. Can the facility accept/deliver intact Active ULDs and are these procedures documented in a check list system? If yes, provide a documented evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
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  • 5
  • No
  • N/A

• 13. At what temperatures are active containers with freight stored within the warehouse?

• 14. Is there a back-up power generation facility or alternate equipment? Please provide details of back-up power generation/ alternate equipment.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
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  • 5
  • No
  • N/A

• 15. Does the Service Provider have a scheduled maintenance programme for the cold storage facilities (fridges, freezers etc.)?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
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  • 5
  • No
  • N/A

• 16. Does the Service Provider have a temperature recording mechanism?

  Yes

  No

  N/A

• Is the temperature recording mechanism manual/ automated?

  Manual

  Automated

• How often is the temperature readings taken?

• How often are the temperature loggers calibrated and is it recorded?

• Is there any activation/indication if there is a temperature deviation?

  Yes

  No

  N/A

• Is there any activation/automatic warning if there is a temperature deviation?

  Yes

  No

  N/A

• 17. Does the Service Provider have Dry Ice supply readily available?

  Yes

  No

  N/A

• What is the time required for procurement on request?

• 18. Does the Service Provider have a power supply for RKN (e1) container readily available. Please provide details of the voltage (i.e. 120V / 220V)?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 19. How many electrical container power points are readily available in the warehouse?

• 20. Is Custom/Import clearance available 24x7 for Pharma/perishable cargo? If No, please provide operating hours details.

  Yes

  No

  N/A

• 21. Is Pharmaceutical cargo given priority in loading/unloading and transfer between the warehouse and aircraft? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 22. Does the Service Provider have temperature controlled vehicles for ground transportation between the aircraft and the warehouse.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 23. What is the average delivery time between the aircraft and the temperature controlled facility? Is this documented?

• 24. Are all the staff that are involved in the handling of Pharmaceutical shipments trained to perform their assigned functions (including any subcontractors)?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• Please provide details of the training programme that is used to train staff in the handling of Pharmaceutical shipments.

• 25. Does the Service Provide have a Goods Destruction Policy (Disposal) implemented?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 26. Does the Service Provide have a Pest Control Policy/Procedure implemented?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 27. Does the Service Provider have a specific Quality Management System (QMS) or equivalent for Pharmaceutical handling activity?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 28. Does the Service Provider have a Facilities Management SOP for perishables cargo handling and storage facilities? If No, please provide details of any other facilities management processes.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

3. Special Products Handling -VAL,VUN,AVI,HUM,COU

VAL & VUN

• 1. Does the Service Provider have a dedicated strong room/vault for VAL cargo?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
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  • 5
  • No
  • N/A

• 2. Does the Service Provider provide security escort for VAL cargo? If No, provide the current handling arrangement.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 3. Does the Service Provider have a storage area for the empty VAL boxes?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 4. Does the Service Provider have a dedicated facility for storing VUN cargo?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 5. Does the Service Provider have CCTV coverage in the VAL & VUN storage area?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

AVI

• 6. Does the Service Provider have a checklist system for the acceptance and handling of Live Animals (AVI) cargo? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 7. Does the Service Provider have SOPs or other written instructions in place for AVI operations? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 8. Does the Service Provider have a dedicated facility for handling and/or storing AVI cargo?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

HUM

• 9. Does the Service Provider have a checklist system for the acceptance and handling of Human Remains (HUM) cargo? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 10. Does the Service Provider have SOPs or other written instructions in place for HUM handling? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 11. Does the Service Provider have a dedicated facility for handling and/or storing HUM shipments?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

COU & Mail

• 12. Does the Service Provider accept COU shipments? Please include maximum weight per piece and weight per shipment

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• Maximum weight per piece (kg)

• Maximum weight per shipment (kg)

• 13. Does the Service Provider accept Mail shipments? Please include maximum weight per piece and weight per shipment

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• Maximum weight per piece (kg)

• Maximum weight per shipment (kg)

• 14. Does the Service Provider have a separate COU & Mail handling facility?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 15. Is COU & Mail shipments managed within the facility of the Service Provider? If No, please provide details of COU & Mail handling.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

4. Warehouse Handling

• 1. What is the annual throughput of the Service Provider's warehouse in tonnages?

• 2. What is the annual capacity of the Service Provider's warehouse (annual tonnages)?

• 3. What is the expected utilization of the facility including QR?

• 4. Please complete the attached table with details of the warehouse equipment.

  Drawing

• 6. Does the Service Provider have a volume scanning device?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• What is the current practice followed for volume checks?

• 7. Does the Service Provider have an ETV system within the facility? Please provide details of the ETV positions.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 8. Does the Service Provider have a storage area for HEA/ODD sized cargo?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 9. Does the Service Provider check weigh 100% of shipments?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• What is the current policy for check weighing?

• 10. How many land side truck docks are available at the Service Provider's facility.

• 11. Does the Service Provider have a dedicated Express channel to handle shipper built units (BUP)?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 12. Does the Service Provider accept part shipments? Where are these part shipments held and monitored?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 13. Does/Can the Service Provider provide a dedicated storage facility for Qatar Airways? What form of segregation can the Service Provider provide (Fenced off area, lined off area, security guard monitoring)?

• 14. Does the Service Provider operate their own trucking services for onward destinations? If No, please provide details of the contract details, schedule and frequency of the third party provider.

  Yes

  No

  N/A

• 15. Does the Service Provider have qualified staff for cargo acceptance, build up, and handling of general and special cargo (eg: AVI, DG, PCR)?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 16. Does the Service Provider have a Cargo Handling Procedures manual for their operations staff? If yes, please provide details

  Yes

  No

  N/A

• 17. Does the Service Provider have a procedure implemented to ensure that a ULD inspection is conducted prior to build up? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 18. Who is the responsible party for issuing the delivery order? Is it done by Service Provider or does Qatar Airways have to make its own arrangements?

• 19. Does the Service Provider have systems in place in the event of incidents or accidents during loading/unloading (e.g. Spill kits, fire extinguishers, first aid, etc)?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

5. Ramp Handling

• Does this current enquiry include ramp handling?

  Off

  On

• 1. Is the Service Provider authorised by the local CAA/Airport authority to perform the ramp handling function? If yes, please provide the copy of approval.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 2. Please complete the following table with details of the GSEs.

  Drawing

• 3. Please provide details of GSE contingency in the event an equipment become unserviceable or an off schedule operations impacts GSE availability. Is this a documented or contracted agreement?

• 4. Does the freighter handling staff hold valid certification/experience to cater the 777F and A330F?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 5. How many staff currently holds a freighter load control license for 777F and A330F?

• 6. Does the Service Provider have other airline freighters arriving at the same time slot as QR?

• 7. Where are the joining loads staged and what is the provision for transport to airside?

• 9. Does the Service Provider have a procedure implemented to ensure that a ULD inspection is conducted prior to loading? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 8. What is the distance between the warehouse and the aircraft parking bay?

• 9. Is the Service Provider able to provide de-icing services? Is the de-icing services approved by D-AQCP?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 10. Does the Service Provider have a mobile weighing scale to facilitate the weighing of cargo at the apron as required by special charter e.g. Formula one cars etc?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 11. Does the Service Provider have trained staff and/or experienced staff to load / unload cars manually over two pallet positions on passenger flights (Roll in method)?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 10. Does the Service Provider have trained load master and staff to load specialised (OHG/HEA/BIG) cargo on freighter aircraft?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• Please provide details of aircraft types and airlines handled.

6. Training & Development

• 1. Does the Service Provider provide in house training?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• Is the in house training approved by the local regulator/IATA/Airport Authority? (Please provide training syllabus)

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 2. Are any training provided through an outsourced agency?

  Yes

  No

  N/A

• Is the outsourced training approved by the local regulator/IATA/Airport Authority? (Please provide training syllabus)

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 5. Does the Service Provider provide any training for Pharmaceuticals and/or perishables handling? If yes, please provide training syllabus, number of staff trained and frequency of training.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 6. How often is the DG Awareness training conducted?

• 7. Which party is responsible for the DG and W&B training? Is the training approved by the local regulator/IATA/Airport Authority.

• 8. Are the staff employed by the Service Provider licensed to handle Load Control documents? Provide details of the number and supporting documents.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 9. Are the staff employed by the Service Provider trained in Weight & Balance? Provide details of the number and supporting documents.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 10. Are the staff employed by the Service Provider trained in Live Animal Regulations (LAR)? Provide details of the number and supporting documents.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 11. Are the staff employed by the Service Provider trained in Basic Cargo Handling? Provide syllabus details.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 12. Are the staff employed by the Service Provider trained in ULD Loading Principles? Provide details of the number and supporting documents.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• Please provide details of any other additional training not listed above that has been provided to the staff.

• 13. Are training records available for inspection?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 14. Are staff assigned to jobs in accordance with their training and qualifications? How is this controlled?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

7. DG Handling

• 1. Is the Service Provider approved by the Regulator to handle DG Cargo?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 2. Apart from the Mercury, Gallium and Munitions of War (MUW), does the Service Provider have any restrictions on handling of DG? If yes, please provide details.

  Yes

  No

  N/A

• 3. Does the Service Provider follow IATA segregation requirements for DG?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 3. Does the Service Provider have a checklist system for the acceptance and handling of DG? Provide evidence.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 4. Does the Service Provider have a dedicated storage facility/area for DG?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 5. Does the Service Provider have a separate area for the storage of Class 1 DG

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 6. Does the Service Provider have a dedicated facility for handling and/or storing Explosive and Radioactive material?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 7. Does the Service Provider have an emergency/spillage response and procedure available to handle DG incidents? If Yes, please outline the Service Provider's DG incident reporting procedure.

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 8. Does the Service Provider have DG Posters displayed at the acceptance area, office and warehouses?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 9. What are the number of staff trained in Dangerous Goods (DG) Acceptance License (CAT6)? Please provide supporting documents.

• 10. What are the number of staff trained in Dangerous Goods (DG) Handling License (CAT8)? Please provide supporting documents.

• 11. Will the numbers mentioned above be maintained or will there be an increased? Who will be conducting the DG training?

• 12. What DG training does the staff responsible for compiling the NOTOC receive?

• 13. Who is responsible for supervising the build-up and break down of DG Cargo?

• 14. Are any DG facilities/manpower outsourced or subcontracted?

  Yes

  No

  N/A

• Please provide details of the outsourced/subcontracted agency.

8. ULD

• 1. Does the Service Provider have a ULD storage facility/pallet racks? If Yes, what are the total number of units that can be stored? If No, what is the current method of storing ULD?

  Yes

  No

  N/A

• 2. Does the Service Provider have a ULD repair facility?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 3. Does the Service Provider hold the required IATA certifications and approvals?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 4. Does the Service Provider have an internal ULD control management system?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 5. Does the Service Provider supply polythene/plastic sheets that is approved for ULD build-up and screening?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 6. Does the Service Provider have ULD racking/storage to ensure that the ULD are not stored on the ground?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

9. Manuals & Accreditation

• 1. Please confirm if the following manuals are readily available and accessible at the warehouse.

• IATA Dangerous Goods Regulations (DGR)

  Yes

  No

  N/A

• Edition

• Add media

  Media

• IATA Live Animal Regulations (LAR)

  Yes

  No

  N/A

• Edition

• Add media

  Media

• IATA Aircraft Handling Manual (AHM)

  Yes

  No

  N/A

• Edition

• Add media

  Media

• IATA ULD Regulations

  Yes

  No

  N/A

• Edition

• Add media

  Media

• Lithium Battery Shipping Guidelines

  Yes

  No

  N/A

• Edition

• Add media

  Media

• IATA Perishable Cargo Regulations (PCR)

  Yes

  No

  N/A

• Edition

• Add media

  Media

• Please provide details of any additional manuals not listed above that are also available at the warehouse.

• 2. Is the Service Provider

• TAPA Certified?

  Yes

  No

  N/A

• ISAGO Certified?

  Yes

  No

  N/A

• IOSA Certified?

  Yes

  No

  N/A

• RA3 Certified?

  Yes

  No

  N/A

• ISO Certified?

  Yes

  No

  N/A

• Cargo iQ Certified?

  Yes

  No

  N/A

• CEIV Pharma/ GDP Certified?

  Yes

  No

  N/A

10. Contractor Management

• 1. In relation to the current enquiry, would the Service Provider be subcontracting any of the services provided.

  Yes

  No

  N/A

• Please specify the services that will be subcontracted and the supplier.

• 2. Does or will the Service Provider have written Service Level Agreements (SLA’s) and Standard Operating Procedures (SOPs) with its subcontracted suppliers of services (e.g., Security, cargo handlers, ramp, trucking etc.)?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• Is the SLA performance measured and how often?

• 3. How does the Service Provider monitor the training compliance, service standard and performance of subcontractors?

11. Systems & Messaging

• 1. What are the types of operating systems used by the Service Provider and its interface capability with other systems for EDI messages?

• 2. Are all the messages released by the Service Provide in accordance to IATA Cargo-IMP?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 3. Is the Service Provider's system capable of sending messages in IATA Cargo XML format?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 4. Is the Service Provider capable of providing Qatar Airways with customs reporting (ICS/ECS)?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 5. Are handheld terminals/scanners used at the Service Provider's facility?

  Select 1 2 3 4 5 No N/A

  • 1
  • 2
  • 3
  • 4
  • 5
  • No
  • N/A

• 6. What are the FSU messages (RCS, RCF, NFD, AWD, DLV, TRM, TFD, BKD, MAN) version and transmission (EDI/SITA) capabilities?

• 7. What are the FHL & FWB messages (RCS, RCF, NFD, AWD, DLV, TRM, TFD, BKD, MAN) version and transmission (EDI/SITA) capabilities?

12. Miscellaneous

• 1. Is office space required for the operations?

  Off

  On

• 1. Does the Service Provider have provision for office space for QR? If Yes, please provide details (eg: office space in square metre) of the office space that will be provided.

  Yes

  No

  N/A

• Add media

  Media

13. Conclusion

• Concluding remarks

• Recommendations