• Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Operational Evaluation Scope

  • Head Office Facilities and management structure (additional scope)

  • Completion of DWS -Dead load Weight Statements

  • Company Procedures Manuals and completion of documentation

  • Training including records, course and course content - initial and recurrent

  • Live animal acceptance, handling and training - if applicable

  • Warehouse freight reconciliation and data base systems

  • Weight scale calibration - based on local regulations and airline requirements

  • Emergency Response Plans

  • Security procedures and measure- both organisational and regulatory

  • ULD handling and serviceability, including training

  • Dangerous Goods and perishable handling, include signage, storage, handling, emergency response

  • Warehouse inspections, include, general condition, FOD, storage, racking and shelving, GSE, X-ray, EDT, import and export lodging and pick up areas

  • Self assessment and internal auditing

  • Safety Management Systems, either organisational, or airline specific bases on GHA

  • Add media

Ops Procedure and training, below where applicable

  • Training IATA 3 letter code

  • Aircraft specific training including contour and limitations

  • Aircraft specific load limitations

  • ULD types, maximums and restrictions

  • ULD serviceability, handling, storage and cargo labelling

  • Special handling labelling, AWB content, cargo and mail manifests

  • Import/export acceptance and release procedures

  • Freight build up, including load distribution

  • Release manifesting and weighing

  • Control of non conformities (discrepancies)

  • Restraint, storage release reconciliation

  • General management of spills

  • Dangerous a goods and perishable commodities handling

  • DWS and NOTOC completion samples (airline specific or generic IATA compliant)

  • Known and Unknown shipper control for tracking and source of freight. Include Shipper list and control, updating

  • Current dangerous Goods training being provided, Qantas Group DG training to be provided to all new CTO and GSA

  • Airline specific ULD training - JQ, GK, 3K ULD training will be provided for all new CTO and GSA

  • Cargo CPM and safety management subjects - to be supplied to all new CTO and GSA

  • Current ULD control and maintenance if applicable, Jetstar system training will be provided to all new CTO and GSA

  • Load restraint training information

  • JETSTAR specific specialised commodity acceptance, handling and training

  • JETSTAR crisis and emergency response plan including bomb threat

  • JETSTAR safety management systems

  • JETSTAR specific communication to downlink freight ports

  • Add media

Forms and Documents

  • JETSTAR specific incident reporting (Oscars)

  • General manifests

  • Air Cargo transfer Manifests

  • JETSTAR specific container cards

  • Jetstar specific Electronic or manual DWS

  • JETSTAR specific electronic or manual NOTOC

  • JETSTAR specific safety management systems

  • Shippers declaration forms, including filing systems

  • Air Cargo transfer Manifests

  • JETSTAR specific ULD cards

  • Add media


  • Weight scales calibration certified?

  • Sufficient stocks of ULD if required

  • GSE serviceability check list, including dollies

  • Tie down straps, brown lines, nets

  • Add media

Documentation access and reference manuals

  • Company manual suite

  • Company specific SMS

  • JETSTAR Cargo Manual

  • Qantas Group Dangerous goods manual


  • IATA live animal regulations


  • IATA standards and recommended practices (IOSA ISARPS)

  • Add media

Flight folio and document retention process

  • Retention of flight files for a minimum of 3 months

  • Financial accounts and AWB kept for 7 years


  • Perform comprehensive security evaluation (SSQA)

  • Ensure facility with segregated areas for import, export, domestic and international

  • Manned gates for all access points

  • Screening facilities used, X-ray, EDT if applicable

  • CCTV in all warehouse areas

  • General security of facility and ULD storage areas

  • Maintain database or control of known shippers and regulated agents, provide details of regular updates

  • Add media

Export and import requirements

  • Process for messaging import and export information to customs and quarantine

  • Enable FHM, FHL and FWB messages if this is a selected method -INT

  • Provide SITA address if required for this process

Internal Audit processes

  • Effective audit/governance program using qualified audit personnel or subjects matter experts for internal self auditing process

  • Regular auditing of training records and course content to ensure compliance

  • Add signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.