Operational Evaluation Scope

  • Head Office Facilities and management structure (additional scope)

  • Completion of DWS -Dead load Weight Statements

  • Company Procedures Manuals and completion of documentation

  • Training including records, course and course content - initial and recurrent

  • Live animal acceptance, handling and training - if applicable

  • Warehouse freight reconciliation and data base systems

  • Weight scale calibration - based on local regulations and airline requirements

  • Emergency Response Plans

  • Security procedures and measure- both organisational and regulatory

  • ULD handling and serviceability, including training

  • Dangerous Goods and perishable handling, include signage, storage, handling, emergency response

  • Warehouse inspections, include, general condition, FOD, storage, racking and shelving, GSE, X-ray, EDT, import and export lodging and pick up areas

  • Self assessment and internal auditing

  • Safety Management Systems, either organisational, or airline specific bases on GHA

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Ops Procedure and training, below where applicable

  • Training IATA 3 letter code

  • Aircraft specific training including contour and limitations

  • Aircraft specific load limitations

  • ULD types, maximums and restrictions

  • ULD serviceability, handling, storage and cargo labelling

  • Special handling labelling, AWB content, cargo and mail manifests

  • Import/export acceptance and release procedures

  • Freight build up, including load distribution

  • Release manifesting and weighing

  • Control of non conformities (discrepancies)

  • Restraint, storage release reconciliation

  • General management of spills

  • Dangerous a goods and perishable commodities handling

  • DWS and NOTOC completion samples (airline specific or generic IATA compliant)

  • Known and Unknown shipper control for tracking and source of freight. Include Shipper list and control, updating

  • Current dangerous Goods training being provided, Qantas Group DG training to be provided to all new CTO and GSA

  • Airline specific ULD training - JQ, GK, 3K ULD training will be provided for all new CTO and GSA

  • Cargo CPM and safety management subjects - to be supplied to all new CTO and GSA

  • Current ULD control and maintenance if applicable, Jetstar system training will be provided to all new CTO and GSA

  • Load restraint training information

  • JETSTAR specific specialised commodity acceptance, handling and training

  • JETSTAR crisis and emergency response plan including bomb threat

  • JETSTAR safety management systems

  • JETSTAR specific communication to downlink freight ports

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Forms and Documents

  • JETSTAR specific incident reporting (Oscars)

  • General manifests

  • Air Cargo transfer Manifests

  • JETSTAR specific container cards

  • Jetstar specific Electronic or manual DWS

  • JETSTAR specific electronic or manual NOTOC

  • JETSTAR specific safety management systems

  • Shippers declaration forms, including filing systems

  • Air Cargo transfer Manifests

  • JETSTAR specific ULD cards

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Equipment

  • Weight scales calibration certified?

  • Sufficient stocks of ULD if required

  • GSE serviceability check list, including dollies

  • Tie down straps, brown lines, nets

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Documentation access and reference manuals

  • Company manual suite

  • Company specific SMS

  • JETSTAR Cargo Manual

  • Qantas Group Dangerous goods manual

  • IATA DGR

  • IATA live animal regulations

  • IATA AHM

  • IATA standards and recommended practices (IOSA ISARPS)

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Flight folio and document retention process

  • Retention of flight files for a minimum of 3 months

  • Financial accounts and AWB kept for 7 years

Security

  • Perform comprehensive security evaluation (SSQA)

  • Ensure facility with segregated areas for import, export, domestic and international

  • Manned gates for all access points

  • Screening facilities used, X-ray, EDT if applicable

  • CCTV in all warehouse areas

  • General security of facility and ULD storage areas

  • Maintain database or control of known shippers and regulated agents, provide details of regular updates

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Export and import requirements

  • Process for messaging import and export information to customs and quarantine

  • Enable FHM, FHL and FWB messages if this is a selected method -INT

  • Provide SITA address if required for this process

Internal Audit processes

  • Effective audit/governance program using qualified audit personnel or subjects matter experts for internal self auditing process

  • Regular auditing of training records and course content to ensure compliance

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