Terminal Safety Performance Audit - v1

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

A) Check In

• 1. Are communications systems between ground crew/customer service, Load Control and engineering in place & used effectively? (Form 861)

• Yes

  No

  N/A

• Comments

• 2. Are Counters & Service Desk correctly assigned and sufficient in numbers? Signage is clear? Entry to queue clear? Tensa barriers set up correctly?

• Yes

  No

  N/A

• Comments

• 3. Is all Airport signage available and presentable:
  
  • Dangerous Goods.
  • Security
  • General terminal signage to gates & Exits.
  • Sales & Ticketing (often at Service).
  • Queue entries (Check in/Service Desks).
  (Form 865)
  
  

• Yes

  No

  N/A

• Comments

• 4. Is the check in area clear of rubbish and is branding in line with current requirements/specs? Trolley’s cleared away?
  
  
  

• Yes

  No

  N/A

• Comments

• 5. Are flights open on time and information displayed or communicated correctly?

• Yes

  No

  N/A

• Comments

• 6. Are the flights closed on time and call out to Pax made? Are correct system updates made?
  
  
  

• Yes

  No

  N/A

• Comments

• 7. Is Staff well presented? Professional, helpful and situationally aware? (GOSA)
  
  
  

• Yes

  No

  N/A

• Comments

• 8. Are all bag weights check (cabin & check in) and handled correctly? Excess handled correctly?

• Yes

  No

  N/A

• Comments

• 9. Are special handling pax handled appropriately? Exits filled correctly? Zones monitored?

• Yes

  No

  N/A

• Comments

• 10. Are cash handling procedures in place and followed?

• Yes

  No

  N/A

• Comments

B) Concourse/Departure Area

• 11. Are the Customer Service staffs available at gate at the correct time? With PPE if required?
  

• Yes

  No

  N/A

• Comments

• 12. Is the gate area set up correctly and appropriate signage is available and visible? Dangerous Goods signage?

• Yes

  No

  N/A

• Comments

• 13. Are the terminal doors secured when not attended? If attended is the staff controlling access? Are all sterile area requirements controlled & adhered to?

• Yes

  No

  N/A

• Comments

• 14. Are offload or FTB procedures followed correctly? Safety & Security of ensured?

• Yes

  No

  N/A

• Comments

• 15. Dual door boarding in use? PA and instructions made?

• Yes

  No

  N/A

• Comments

• 16. Are all PA’s made In timely fashion as per manual and are they clear and concise?

• Yes

  No

  N/A

• Comments

• 17. Is the Terminal Evacuation plan displayed and does the staff at gate know the process for Evacuation? (Form113)

• Yes

  No

  N/A

• Comments

• 
  18. Is the Bridge Operator trained and current? Aware of cautions approaching an aircraft? Get clearance to board/disembark from Crew. (Form 106)

• Yes

  No

  N/A

• Comments

• 19. Is the Bridge serviceable and clean?

• Yes

  No

  N/A

• Comments

• 20. Are special handling Pax handled correctly? Exit row Pax checked?

• Yes

  No

  N/A

• Comments

• 21. Was the PTS followed at all Times? If not why not?

• Yes

  No

  N/A

• Comments

• 22. Were the correct door opening/closing procedures followed, including communication with crew?

• Yes

  No

  N/A

• Comments

C) Arrival Baggage Area

• 23. Is the area clear of rubbish and is the signage reflecting correct information? Including Dangerous Goods?

• Yes

  No

  N/A

• Comments

• 24. Are bags from previous flights removed and stored securely?

• Yes

  No

  N/A

• Comments

• 25. Is there Customer Service staff available to handle queries?

• Yes

  No

  N/A

• Comments

D) Tarmac Safety

• 26. Does the staff keep Pax clear of vehicles & moving aircraft? Does the staff know how to report hazards or concerns? (Form 106)

• Yes

  No

  N/A

• Comments

• 27. Does the staff marshalling or moving on Tarmac controlling Pax know the evacuation process and control for both terminal and aircraft evacuations? Escape path of fuel truck? Does staff remain in vicinity of Pax? (Form 113)

• Yes

  No

  N/A

• Comments

• 28. Is the control of passenger movements in line with requirements & regulations? Does the staff intercept pax who deviate from process? (Form 106)

• Yes

  No

  N/A

• Comments

E) CONSUMEABLES

• 29. Customer Services consumables in sufficient stock (incl):
  
  • Bag tags
  • Boarding Pass
  • Vchrs/Service recovery
  • General stationary
  • Printing paper & cartridges
  • Manual operational forms (incl Oscar).
  • PCF
  • Stationary order forms.

• Yes

  No

  N/A

• Comments

• 30. Consumables kept in safe & secure place?

• Yes

  No

  N/A

• Comments

F) Documentation &Training (if required for Assessment)*

• 31. Knowledge assessment of a selection of staff (i.e. ABP, WCHR, INF handling etc). (Form 106)

• Yes

  No

  N/A

• Comments

• 32. Is there demonstrated compliance with Training Plan and Matrix? Is this readily available and transparent.

• Yes

  No

  N/A

• Comments

• 33. Are there Manuals held & up to date as required by JAPM/OM15 & local authorities?

• Yes

  No

  N/A

• Comments

• 34. Are flight files prepared and kept as per OM15?

• Yes

  No

  N/A

• Comments

G) EQUIPMENT

• 35. Are quick boards, other gate equipment tidy, charged and in serviceable condition?
  
  
  

• Yes

  No

  N/A

• Comments

• 36. Were all Check in equipment serviceable (including PC, belt systems)?

• Yes

  No

  N/A

• Comments

• 37. Were kiosks available, stocked, in use, clear of rubbish, signed correctly & being hosted by CSO?

• Yes

  No

  N/A

• Comments

• 38. Radio equipment serviceable and used effectively?

• Yes

  No

  N/A

• Comments

• 39. Was Scale calibration cert current? (Form 106)
  
  
  

• Yes

  No

  N/A

• Comments

• Findings:
  Please action and incorporate as part of the corresponding system audit reference number.
  Jetstar Ground Operations Compliance – version 1.0 March 2013
  

• Signature

  Sign