Jetstar Japan Facility Inspection - V1

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Airport Operator FOH function

Dangerous Goods Signage in place:

Dangerous Goods

• Where tickets are issued, passengers checked in, aircraft boarding areas, baggage collection areas

  Yes

  No

  N/A

• Comments

• Add media

  Media

Airport Signage for existing customer Airlines

Airport Signage in place

• Check-in

  Yes

  No

  N/A

• Queue Entry

  Yes

  No

  N/A

• Sales and Ticketing

  Yes

  No

  N/A

• Service Desk

  Yes

  No

  N/A

• Gate Lounge

  Yes

  No

  N/A

• Outside Terminal

  Yes

  No

  N/A

• Comments

• Add media

  Media

Ground Handling

GH personnel Training and Certification

GH personnel trained and certified for:

• Dangerous Goods (Group E or ICAO Category 8)

  Yes

  No

  N/A

• Security (ICAO Annex 6)

  Yes

  No

  N/A

• Safety Management System

  Yes

  No

  N/A

• Comments

• Add media

  Media

Delivery of Training

• Training conducted by:

• Syllabus of Training and Certification accepted/approved by Jetstar

  Yes

  No

  N/A

• Comments

• Add media

  Media

GH Training Records

• Training records current and available for GH personnel

  Yes

  No

  N/A

• Training records and personnel list available, How many staff are currently employed to perform these functions?

  Yes

  No

  N/A

• Comments

• Add media

  Media

Customer Service

• Check in / Ticketing counters available

  Yes

  No

  N/A

• Passenger Boarding / Gate Lounge

  Yes

  No

  N/A

• Comments

• Add media

  Media

Check in

• Check in / Ticketing counters available

  Yes

  No

  N/A

• Comments

• Add media

  Media

IT Equipment

• Confirmation of local airport cabling – Is recabling required ? are these is shared facilities

  Yes

  No

  N/A

• What equipment is in place – list

• Are printers available for flight plans etc

  Yes

  No

  N/A

• Are Boarding pass printers available?

  Yes

  No

  N/A

• Are Xray machines in place? Calibration Certificates provided to Safety and Quality Department for submission to the relevant authority i.e. CASA, FAA, JCAB, CAA etc.

  Yes

  No

  N/A

• Airport Printers accessible via Navitaire (Flightspeed (Res) and Minisoft (Check-in))

  Yes

  No

  N/A

• EFTPOS terminals Available and Tested

  Yes

  No

  N/A

• Appropriately licensed software installed on computers

  Yes

  No

  N/A

• Comments

• Add media

  Media

Consumables Storage available for :

• Baggage tags

  Yes

  No

  N/A

• Boarding passes

  Yes

  No

  N/A

• Vouchers / Service Recovery tools

  Yes

  No

  N/A

• ULD Pallet Tags (incl DG Tags)

  Yes

  No

  N/A

• General Stationery

  Yes

  No

  N/A

• Printing Paper

  Yes

  No

  N/A

• Printer cartridges (Ribbons / Toner)

  Yes

  No

  N/A

• Reporting Forms – OSCARs, JFAIRS

  Yes

  No

  N/A

• Bingo Cards, Underfloor Load Advice (ULA’s)/ (LIR's), Passenger Count Forms

  Yes

  No

  N/A

• Provisions in place to ensure boarding passes and manual baggage tags are adequately protected

  Yes

  No

  N/A

• Comments

• Add media

  Media

Scales

• Are the scales owned by the GHA?

  Yes

  No

  N/A

• Check in Scales Calibrated

  Yes

  No

  N/A

• Calibration Certificates provided to Safety and Quality Department for submission to the relevant authority i.e. CASA, TSA, JCAB

  Yes

  No

  N/A

• Comments

• Add media

  Media

CSO Training and Certification where applicable

CSO trained and certified for:

• Dangerous Goods (Group E or ICAO Category 8)

  Yes

  No

  N/A

• Security (ICAO Annex 6)

  Yes

  No

  N/A

• Aerobridge (PBB) Operation

  Yes

  No

  N/A

• Passenger Door Operation – A330

  Yes

  No

  N/A

• Passenger Door Operation – A320/A321

  Yes

  No

  N/A

• Safety Management System

  Yes

  No

  N/A

• Passenger Safety / Marshalling

  Yes

  No

  N/A

• Comments

• Add media

  Media

Delivery of Training

• Training conducted by ?

• Syllabus of Training and Certification accepted/approved by Jetstar

  Yes

  No

  N/A

• Comments

• Add media

  Media

CSO Licensing and Approvals where applicable

• Relevant Licences checked and verified

  Yes

  No

  N/A

• Radio Operator Certificate of Proficiency / Licences

  Yes

  No

  N/A

• Comments

• Add media

  Media

Other

• Verify Ground handler has appropriate access to communicate with aircraft

  Yes

  No

  N/A

• Verify Ground Handler access to Jetstar intranet

  Yes

  No

  N/A

• Ground handler access to print flight plan

  Yes

  No

  N/A

• Comments

• Add media

  Media

Airport Operator GHA function

Airport Access Agreement

Parking - Parking Bays determined / Lines marked

Lines marking

• A320 Line Markings painted?

  Yes

  No

  N/A

• A320/A321 Line Markings painted?

  Yes

  No

  N/A

• Comments

• Add media

  Media

Nose In Guidance System

• NIGS Serviceable and Calibrated for A320

  Yes

  No

  N/A

• Comments

• Add media

  Media

Dangerous Goods

• Dangerous Goods Signage in place

  Yes

  No

  N/A

• DG / Spill Clean Up Kits available & in place

  Yes

  No

  N/A

• Comments

• Add media

  Media

FOD

• FOD bins and procedures available and in place

  Yes

  No

  N/A

• Comments

• Add media

  Media

Communications

Air to Ground

Air to Ground Communications Systems available – Base Station or Hand Held. If Hand held must ensure:

• Sufficient No. in place

  Yes

  No

  N/A

• Serviceable and fully charged

  Yes

  No

  N/A

• Correct frequency available?<br>What is the frequency?

  Yes

  No

  N/A

• Comments

• Add media

  Media

Ground To Ground

• Sufficient No. in place

  Yes

  No

  N/A

• Serviceable and fully charged

  Yes

  No

  N/A

• Correct frequency available?

  Yes

  No

  N/A

• Comments

• Add media

  Media

Communications system (phones, radio, email etc.) in place and verified to ensure adequate communication between GHA, and:

• Passenger Check in

  Yes

  No

  N/A

• Boarding / Gate Lounge

  Yes

  No

  N/A

• Aircraft Loading personnel

  Yes

  No

  N/A

• Freight Handlers

  Yes

  No

  N/A

• Refueling Agent

  Yes

  No

  N/A

• Catering

  Yes

  No

  N/A

• Crew

  Yes

  No

  N/A

• Aircraft

  Yes

  No

  N/A

• Comments

• Add media

  Media

Ground Handling Functions provided

Receipt and Dispatch

• Marshalling Wands / Torches available

  Yes

  No

  N/A

• Safety Cones and/or Safety Devices

  Yes

  No

  N/A

• Wheel Chocks

  Yes

  No

  N/A

• Appropriate PPE for GH personnel

  Yes

  No

  N/A

• Passenger Marshalling System

  Yes

  No

  N/A

• Comments

• Add media

  Media

GH personnel Training and Certification

GH personnel trained and certified for:

• Dangerous Goods (Group E or ICAO Category 8)

  Yes

  No

  N/A

• Security (ICAO Annex 6)

  Yes

  No

  N/A

• Receipt and Dispatch / Marshalling

  Yes

  No

  N/A

• Aircraft Loading and Unloading

  Yes

  No

  N/A

• Pushback Communications

  Yes

  No

  N/A

• Pushback Tow Motor

  Yes

  No

  N/A

• Passenger Door Operation – A320

  Yes

  No

  N/A

• Passenger Door Operation – A320/A321

  Yes

  No

  N/A

• Cargo Door Operations – A320

  Yes

  No

  N/A

• Cargo Door Operations – A320/A321

  Yes

  No

  N/A

• Disabled Lift – Fork lift / Invalid Passenger Hi-Lift truck etc.

  Yes

  No

  N/A

• Potable Water Unit – Motorized or Towable Cart

  Yes

  No

  N/A

• Toilet Waste Servicing – Motorized or Towable Cart

  Yes

  No

  N/A

• Tow bar - A320/321 and certified, include inspection certificate, training for daily checks

  Yes

  No

  N/A

• Positioning of Stairs

  Yes

  No

  N/A

• GPU

  Yes

  No

  N/A

• Air start

  Yes

  No

  N/A

• Pallet Loader / FMC/TLD/Shinko/Trepel etc.

  Yes

  No

  N/A

• Tugs

  Yes

  No

  N/A

• Motorised Stairs

  Yes

  No

  N/A

• Mobile Conveyors

  Yes

  No

  N/A

• De-Ice/anti-ice equipment

  Yes

  No

  N/A

• Aerobridge

  Yes

  No

  N/A

• Safety Management System

  Yes

  No

  N/A

• Comments

• Add media

  Media

Delivery of Training

• Training conducted by

• Syllabus of Training and Certification accepted/approved by Jetstar

  Yes

  No

  N/A

• Comments

• Add media

  Media

GH Training Records

• Training records current and available for GH personnel

  Yes

  No

  N/A

• Training records and personnel list available, how many staff currently employed to perform this function?

  Yes

  No

  N/A

• Comments

• Add media

  Media

GH Personnel Licensing and Approvals

• Relevant Licenses checked and verified

  Yes

  No

  N/A

• Airside Security card, or equivalent

  Yes

  No

  N/A

• Country, State and Territory Drivers Licenses

  Yes

  No

  N/A

• Airside Drivers Licenses / ADA

  Yes

  No

  N/A

• Special Equipment Licenses / Approvals

  Yes

  No

  N/A

• Radio Operator Certificate of Proficiency / Licenses, or equivalent if required.

  Yes

  No

  N/A

• Aerobridge/PBB certificate if applicable

  Yes

  No

  N/A

• Comments

• Add media

  Media

Water Quality

• Potable water certificate (aviation health services or external provider)

  Yes

  No

  N/A

• Comments

• Add media

  Media

Ground Service Equipment (GSE)

GSE approved, available in sufficient No. and serviceability verified for:

• GPU

  Yes

  No

  N/A

• Air start

  Yes

  No

  N/A

• Pushback Tow Motor

  Yes

  No

  N/A

• Pallet Loader / FMC/TLD/Shinko/Trepel etc.

  Yes

  No

  N/A

• Tow bar

  Yes

  No

  N/A

• Passenger Stairs

  Yes

  No

  N/A

• Motorised Stairs

  Yes

  No

  N/A

• Mobile Conveyor

  Yes

  No

  N/A

• Tugs

  Yes

  No

  N/A

• Dollies

  Yes

  No

  N/A

• ULDs

  Yes

  No

  N/A

• ULD racking

  Yes

  No

  N/A

• Disabled Passenger Lift / Fork Lift & Cage / Invalid Passenger Hi-Lift Vehicle

  Yes

  No

  N/A

• Air Conditioning Unit / Truck

  Yes

  No

  N/A

• Toilet/Lavatory Servicing Unit

  Yes

  No

  N/A

• Potable Water Unit

  Yes

  No

  N/A

• Passenger Transport

  Yes

  No

  N/A

• De-Ice/anti-ice equipment

  Yes

  No

  N/A

• Nitrogen / Oxygen Rigs

  Yes

  No

  N/A

• Passenger or Crew busses?

  Yes

  No

  N/A

• Comments

• Add media

  Media

GSE Maintenance

• Confirm adequate Maintenance schedule exists and provide documented evidence.

  Yes

  No

  N/A

• Regular GSE inspections conducted

  Yes

  No

  N/A

• Records held for GSE maintenance and inspections and samples provided.

  Yes

  No

  N/A

• Comments

• Add media

  Media

Other

• Verify Ground Handler access to Jetstar intranet

  Yes

  No

  N/A

• Ground handler access to print flight plan

  Yes

  No

  N/A

• Comments

• Add media

  Media

Passenger Handling and Public Safety

Passenger Safety and Supervision

• Adequate provision made for the supervision of passengers on the ramp to ensure clearance from jet blast, propellers, GSE, fuel hoses and hazardous surfaces.

  Yes

  No

  N/A

• Adequate provision made for passengers safety on the ramp during night / rain / wind

  Yes

  No

  N/A

• Comments

• Add media

  Media

Carriage of Disabled Passengers

• Wheelchairs / Facilities for handicapped persons available

  Yes

  No

  N/A

• Comments

• Add media

  Media

Pax Loading and Unloading - Equipment

• Aerobridge - available and serviceable

  Yes

  No

  N/A

• Passenger Stairs (approved by Jetstar)

  Yes

  No

  N/A

• Motorised Stairs (approved by Jetstar)

  Yes

  No

  N/A

• Disabled Passenger Lift / Fork Lift & Cage / Invalid Passenger Hi-Lift Vehicle

  Yes

  No

  N/A

• Comments

• Add media

  Media

Aircraft Cleaning

Service Level Agreement

• SLA in place for the provision of aircraft cleaning

  Yes

  No

  N/A

• A copy of the GK Cleaning Specification is provided to, and held by the aircraft cleaning contractor

  Yes

  No

  N/A

• Comments

• Add media

  Media

Aircraft Cleaning Agents

• Aircraft cleaning agents are of an approved type (E&M) Refer Operations Manual (OM/JM) etc.

  Yes

  No

  N/A

• Adequate supplies of cleaning chemicals / agents

  Yes

  No

  N/A

• Comments

• Add media

  Media

Equipment

• Aircraft cleaning equipment available and serviceable (vacuums, mops, brooms etc)

  Yes

  No

  N/A

• Comments

• Add media

  Media

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