Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Airport Operator FOH function
Dangerous Goods Signage in place:
Dangerous Goods
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Where tickets are issued, passengers checked in, aircraft boarding areas, baggage collection areas
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Comments
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Airport Signage for existing customer Airlines
Airport Signage in place
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Check-in
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Queue Entry
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Sales and Ticketing
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Service Desk
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Gate Lounge
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Outside Terminal
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Comments
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Ground Handling
GH personnel Training and Certification
GH personnel trained and certified for:
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Dangerous Goods (Group E)
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Security (ICAO Annex 6)
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Safety Management System
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Comments
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Delivery of Training
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Training conducted by:
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Syllabus of Training and Certification accepted/approved by Jetstar
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Comments
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GH Training Records
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Training records current and available for GH personnel
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Training records and personnel list available, How many staff are currently employed to perform these functions?
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Comments
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Customer Service
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Check in / Ticketing counters available
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Passenger Boarding / Gate Lounge
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Comments
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Check in
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Check in / Ticketing counters available
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Comments
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IT Equipment
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Confirmation of local airport cabling – Is recabling required ? are these is shared facilities
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What equipment is in place – list
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Are printers available for flight plans etc
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Are Boarding pass printers available?
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Are Xray machines in place? Calibration Certificates provided to Safety and Quality Department for submission to the relevant authority i.e. CASA, FAA, JCAB, CAA etc.
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Airport Printers accessible via Navitaire (Flightspeed (Res) and Minisoft (Check-in))
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EFTPOS terminals Available and Tested
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Appropriately licensed software installed on computers
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Comments
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Consumables Storage available for :
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Baggage tags
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Boarding passes
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Vouchers / Service Recovery tools
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ULD Pallet Tags (incl DG Tags)
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General Stationery
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Printing Paper
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Printer cartridges (Ribbons / Toner)
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Reporting Forms – OSCARs, JFAIRS
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Bingo Cards, Underfloor Load Advice (ULA’s)/ (LIR's), Passenger Count Forms
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Comments
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Provisions in place to ensure boarding passes and manual baggage tags are adequately protected
Scales
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Check in Scales Calibrated
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Calibration Certificates provided to Safety and Quality Department for submission to the relevant authority i.e. CASA, TSA, JCAB
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Comments
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CSO Training and Certification where applicable
CSO trained and certified for:
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Dangerous Goods (Group E)
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Security (ICAO Annex 6)
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Aerobridge (PBB) Operation
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Passenger Door Operation – A330
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Passenger Door Operation – A320/A321
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Safety Management System
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Passenger Safety / Marshalling
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Comments
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Delivery of Training
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Training conducted by ?
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Syllabus of Training and Certification accepted/approved by Jetstar
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Comments
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CSO Licensing and Approvals where applicable
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Relevant Licences checked and verified
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Radio Operator Certificate of Proficiency / Licences
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Comments
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Other
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Verify Ground handler has appropriate access to communicate with aircraft
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Verify Ground Handler access to Jetstar intranet
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Ground handler access to print flight plan
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Comments
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Airport Operator GHA function
Airport Access Agreement
Parking - Parking Bays determined / Lines marked
Lines marking
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A320 Line Markings painted?
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A320/A321 Line Markings painted?
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Comments
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Nose In Guidance System
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NIGS Serviceable and Calibrated for A320
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Comments
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Dangerous Goods
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Dangerous Goods Signage in place
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DG / Spill Clean Up Kits available & in place
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Comments
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FOD
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FOD bins and procedures available and in place
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Comments
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Communications
Air to Ground
Air to Ground Communications Systems available – Base Station or Hand Held. If Hand held must ensure:
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Sufficient No. in place
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Serviceable and fully charged
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Correct frequency available?<br>What is the frequency?
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Comments
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Ground To Ground
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Sufficient No. in place
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Serviceable and fully charged
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Correct frequency available?
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Comments
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Communications system (phones, radio, email etc.) in place and verified to ensure adequate communication between GHA, and:
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Passenger Check in
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Boarding / Gate Lounge
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Aircraft Loading personnel
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Freight Handlers
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Refueling Agent
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Catering
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Crew
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Aircraft
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Comments
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Ground Handling Functions provided
Receipt and Dispatch
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Marshalling Wands / Torches available
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Safety Cones and/or Safety Devices
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Wheel Chocks
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Appropriate PPE for GH personnel
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Passenger Marshalling System
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Comments
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GH personnel Training and Certification
GH personnel trained and certified for:
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Dangerous Goods (Group E)
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Security (ICAO Annex 6)
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Receipt and Dispatch / Marshalling
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Aircraft Loading and Unloading
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Pushback Communications
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Power Push Unit If Applicable
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Pushback Tow Motor
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Passenger Door Operation – A320
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Passenger Door Operation – A320/A321
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Cargo Door Operations – A320
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Cargo Door Operations – A320/A321
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Disabled Lift – Fork lift / Invalid Passenger Hi-Lift truck etc.
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Potable Water Unit – Motorized or Towable Cart
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Toilet Waste Servicing – Motorized or Towable Cart
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Tow bar - A320/321 and certified, include inspection certificate, training for daily checks
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Positioning of Stairs
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GPU
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Air start
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Pallet Loader / FMC/TLD/Shinko/Trepel etc.
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Tugs
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Motorised Stairs
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Mobile Conveyors
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De-Ice/anti-ice equipment
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Aerobridge
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Safety Management System
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Comments
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Delivery of Training
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Training conducted by
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Syllabus of Training and Certification accepted/approved by Jetstar
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Comments
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GH Training Records
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Training records current and available for GH personnel
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Training records and personnel list available, how many staff currently employed to perform this function?
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Comments
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GH Personnel Licensing and Approvals
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Relevant Licenses checked and verified
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Airside Security card, or equivalent
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Country, State and Territory Drivers Licenses
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Airside Drivers Licenses / ADA
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Special Equipment Licenses / Approvals
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Radio Operator Certificate of Proficiency / Licenses, or equivalent if required.
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Aerobridge/PBB certificate if applicable
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Comments
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Water Quality
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Potable water certificate (aviation health services or external provider)
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Comments
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Ground Service Equipment (GSE)
GSE approved, available in sufficient No. and serviceability verified for:
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GPU
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Air start
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Pushback Tow Motor
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Power Push Unit
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Pallet Loader / FMC/TLD/Shinko/Trepel etc.
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Nitrogen & Oxygen Rigs
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Tow bar
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Power Push Unit if applicable
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Pallet Loader / FMC/TLD/Shinko/Trepel etc.
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Passenger Stairs
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Motorised Stairs
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Mobile Conveyor
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Tugs
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Dollies
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ULDs
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ULD racking
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Disabled Passenger Lift / Fork Lift & Cage / Invalid Passenger Hi-Lift Vehicle
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Air Conditioning Unit / Truck
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Toilet Servicing Unit
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Potable Water Unit
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Passenger Transport
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De-Ice/anti-ice equipment
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Nitrogen / Oxygen Rigs
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Comments
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GSE Maintenance
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Confirm adequate Maintenance schedule exists and provide documented evidence.
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Regular GSE inspections conducted
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Records held for GSE maintenance and inspections and samples provided.
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Comments
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Other
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Verify Ground Handler access to Jetstar intranet
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Ground handler access to print flight plan
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Comments
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Passenger Handling and Public Safety
Passenger Safety and Supervision
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Adequate provision made for the supervision of passengers on the ramp to ensure clearance from jet blast, propellers, GSE, fuel hoses and hazardous surfaces.
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Adequate provision made for passengers safety on the ramp during night / rain / wind
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Comments
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Carriage of Disabled Passengers
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Wheelchairs / Facilities for handicapped persons available
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Comments
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Pax Loading and Unloading - Equipment
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Aerobridge - available and serviceable
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Passenger Stairs (approved by Jetstar)
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Motorised Stairs (approved by Jetstar)
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Disabled Passenger Lift / Fork Lift & Cage / Invalid Passenger Hi-Lift Vehicle
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Comments
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Aircraft Cleaning
Service Level Agreement
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SLA in place for the provision of aircraft cleaning
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A copy of the GK Cleaning Specification is provided to, and held by the aircraft cleaning contractor
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Comments
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Aircraft Cleaning Agents
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Aircraft cleaning agents are of an approved type (E&M) Refer Operations Manual (OM/JM) etc.
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Adequate supplies of cleaning chemicals / agents
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Comments
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Equipment
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Aircraft cleaning equipment available and serviceable (vacuums, mops, brooms etc)
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Comments
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