Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Airport Operator FOH function

Dangerous Goods Signage in place:

Dangerous Goods

  • Where tickets are issued, passengers checked in, aircraft boarding areas, baggage collection areas

  • Comments

  • Add media

Airport Signage for existing customer Airlines

Airport Signage in place

  • Check-in

  • Queue Entry

  • Sales and Ticketing

  • Service Desk

  • Gate Lounge

  • Outside Terminal

  • Comments

  • Add media

Ground Handling

GH personnel Training and Certification

GH personnel trained and certified for:

  • Dangerous Goods (Group E)

  • Security (ICAO Annex 6)

  • Safety Management System

  • Comments

  • Add media

Delivery of Training

  • Training conducted by:

  • Syllabus of Training and Certification accepted/approved by Jetstar

  • Comments

  • Add media

GH Training Records

  • Training records current and available for GH personnel

  • Training records and personnel list available, How many staff are currently employed to perform these functions?

  • Comments

  • Add media

Customer Service

  • Check in / Ticketing counters available

  • Passenger Boarding / Gate Lounge

  • Comments

  • Add media

Check in

  • Check in / Ticketing counters available

  • Comments

  • Add media

IT Equipment

  • Confirmation of local airport cabling – Is recabling required ? are these is shared facilities

  • What equipment is in place – list

  • Are printers available for flight plans etc

  • Are Boarding pass printers available?

  • Are Xray machines in place? Calibration Certificates provided to Safety and Quality Department for submission to the relevant authority i.e. CASA, FAA, JCAB, CAA etc.

  • Airport Printers accessible via Navitaire (Flightspeed (Res) and Minisoft (Check-in))

  • EFTPOS terminals Available and Tested

  • Appropriately licensed software installed on computers

  • Comments

  • Add media

Consumables Storage available for :

  • Baggage tags

  • Boarding passes

  • Vouchers / Service Recovery tools

  • ULD Pallet Tags (incl DG Tags)

  • General Stationery

  • Printing Paper

  • Printer cartridges (Ribbons / Toner)

  • Reporting Forms – OSCARs, JFAIRS

  • Bingo Cards, Underfloor Load Advice (ULA’s)/ (LIR's), Passenger Count Forms

  • Comments

  • Add media

  • Provisions in place to ensure boarding passes and manual baggage tags are adequately protected

Scales

  • Check in Scales Calibrated

  • Calibration Certificates provided to Safety and Quality Department for submission to the relevant authority i.e. CASA, TSA, JCAB

  • Comments

  • Add media

CSO Training and Certification where applicable

CSO trained and certified for:

  • Dangerous Goods (Group E)

  • Security (ICAO Annex 6)

  • Aerobridge (PBB) Operation

  • Passenger Door Operation – A330

  • Passenger Door Operation – A320/A321

  • Safety Management System

  • Passenger Safety / Marshalling

  • Comments

  • Add media

Delivery of Training

  • Training conducted by ?

  • Syllabus of Training and Certification accepted/approved by Jetstar

  • Comments

  • Add media

CSO Licensing and Approvals where applicable

  • Relevant Licences checked and verified

  • Radio Operator Certificate of Proficiency / Licences

  • Comments

  • Add media

Other

  • Verify Ground handler has appropriate access to communicate with aircraft

  • Verify Ground Handler access to Jetstar intranet

  • Ground handler access to print flight plan

  • Comments

  • Add media

Airport Operator GHA function

Airport Access Agreement

Parking - Parking Bays determined / Lines marked

Lines marking

  • A320 Line Markings painted?

  • A320/A321 Line Markings painted?

  • Comments

  • Add media

Nose In Guidance System

  • NIGS Serviceable and Calibrated for A320

  • Comments

  • Add media

Dangerous Goods

  • Dangerous Goods Signage in place

  • DG / Spill Clean Up Kits available & in place

  • Comments

  • Add media

FOD

  • FOD bins and procedures available and in place

  • Comments

  • Add media

Communications

Air to Ground

Air to Ground Communications Systems available – Base Station or Hand Held. If Hand held must ensure:

  • Sufficient No. in place

  • Serviceable and fully charged

  • Correct frequency available?<br>What is the frequency?

  • Comments

  • Add media

Ground To Ground

  • Sufficient No. in place

  • Serviceable and fully charged

  • Correct frequency available?

  • Comments

  • Add media

Communications system (phones, radio, email etc.) in place and verified to ensure adequate communication between GHA, and:

  • Passenger Check in

  • Boarding / Gate Lounge

  • Aircraft Loading personnel

  • Freight Handlers

  • Refueling Agent

  • Catering

  • Crew

  • Aircraft

  • Comments

  • Add media

Ground Handling Functions provided

Receipt and Dispatch

  • Marshalling Wands / Torches available

  • Safety Cones and/or Safety Devices

  • Wheel Chocks

  • Appropriate PPE for GH personnel

  • Passenger Marshalling System

  • Comments

  • Add media

GH personnel Training and Certification

GH personnel trained and certified for:

  • Dangerous Goods (Group E)

  • Security (ICAO Annex 6)

  • Receipt and Dispatch / Marshalling

  • Aircraft Loading and Unloading

  • Pushback Communications

  • Power Push Unit If Applicable

  • Pushback Tow Motor

  • Passenger Door Operation – A320

  • Passenger Door Operation – A320/A321

  • Cargo Door Operations – A320

  • Cargo Door Operations – A320/A321

  • Disabled Lift – Fork lift / Invalid Passenger Hi-Lift truck etc.

  • Potable Water Unit – Motorized or Towable Cart

  • Toilet Waste Servicing – Motorized or Towable Cart

  • Tow bar - A320/321 and certified, include inspection certificate, training for daily checks

  • Positioning of Stairs

  • GPU

  • Air start

  • Pallet Loader / FMC/TLD/Shinko/Trepel etc.

  • Tugs

  • Motorised Stairs

  • Mobile Conveyors

  • De-Ice/anti-ice equipment

  • Aerobridge

  • Safety Management System

  • Comments

  • Add media

Delivery of Training

  • Training conducted by

  • Syllabus of Training and Certification accepted/approved by Jetstar

  • Comments

  • Add media

GH Training Records

  • Training records current and available for GH personnel

  • Training records and personnel list available, how many staff currently employed to perform this function?

  • Comments

  • Add media

GH Personnel Licensing and Approvals

  • Relevant Licenses checked and verified

  • Airside Security card, or equivalent

  • Country, State and Territory Drivers Licenses

  • Airside Drivers Licenses / ADA

  • Special Equipment Licenses / Approvals

  • Radio Operator Certificate of Proficiency / Licenses, or equivalent if required.

  • Aerobridge/PBB certificate if applicable

  • Comments

  • Add media

Water Quality

  • Potable water certificate (aviation health services or external provider)

  • Comments

  • Add media

Ground Service Equipment (GSE)

GSE approved, available in sufficient No. and serviceability verified for:

  • GPU

  • Air start

  • Pushback Tow Motor

  • Power Push Unit

  • Pallet Loader / FMC/TLD/Shinko/Trepel etc.

  • Nitrogen & Oxygen Rigs

  • Tow bar

  • Power Push Unit if applicable

  • Pallet Loader / FMC/TLD/Shinko/Trepel etc.

  • Passenger Stairs

  • Motorised Stairs

  • Mobile Conveyor

  • Tugs

  • Dollies

  • ULDs

  • ULD racking

  • Disabled Passenger Lift / Fork Lift & Cage / Invalid Passenger Hi-Lift Vehicle

  • Air Conditioning Unit / Truck

  • Toilet Servicing Unit

  • Potable Water Unit

  • Passenger Transport

  • De-Ice/anti-ice equipment

  • Nitrogen / Oxygen Rigs

  • Comments

  • Add media

GSE Maintenance

  • Confirm adequate Maintenance schedule exists and provide documented evidence.

  • Regular GSE inspections conducted

  • Records held for GSE maintenance and inspections and samples provided.

  • Comments

  • Add media

Other

  • Verify Ground Handler access to Jetstar intranet

  • Ground handler access to print flight plan

  • Comments

  • Add media

Passenger Handling and Public Safety

Passenger Safety and Supervision

  • Adequate provision made for the supervision of passengers on the ramp to ensure clearance from jet blast, propellers, GSE, fuel hoses and hazardous surfaces.

  • Adequate provision made for passengers safety on the ramp during night / rain / wind

  • Comments

  • Add media

Carriage of Disabled Passengers

  • Wheelchairs / Facilities for handicapped persons available

  • Comments

  • Add media

Pax Loading and Unloading - Equipment

  • Aerobridge - available and serviceable

  • Passenger Stairs (approved by Jetstar)

  • Motorised Stairs (approved by Jetstar)

  • Disabled Passenger Lift / Fork Lift & Cage / Invalid Passenger Hi-Lift Vehicle

  • Comments

  • Add media

Aircraft Cleaning

Service Level Agreement

  • SLA in place for the provision of aircraft cleaning

  • A copy of the GK Cleaning Specification is provided to, and held by the aircraft cleaning contractor

  • Comments

  • Add media

Aircraft Cleaning Agents

  • Aircraft cleaning agents are of an approved type (E&M) Refer Operations Manual (OM/JM) etc.

  • Adequate supplies of cleaning chemicals / agents

  • Comments

  • Add media

Equipment

  • Aircraft cleaning equipment available and serviceable (vacuums, mops, brooms etc)

  • Comments

  • Add media

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