Audit

• Credits as % of sales to be below 2%

• All accidents and incidents reported through prime

• Club opened and closed on time each day during period reviewed

• Proactis troubleshooting kept to a minimum and under 5 items at time of audit

• Weekly pack sent to support centre each week and complete – no reminder or follow up emails from support centre

• No unauthorised petty cash processed, or spend that RM deems unnecessary

• No tasks/service calls left un-attempted

• Arrears letters all printed on time and evidence that they have been sent

• External Stock variance no more than £50 down on most recent stock

• League team arrears below £10 average

• BB performance above 75% or notes on members account/managers minutes to show its being managed

• From report 2:25 no more than 10% of functions without service call completed

• Short payments to be zero

• League performance above 75%

• Overall signed agreements – above 90%

• Crowdscores – score entry at or above 90%

• No reschedules on the day

• Run end of period report & ensure variance is less than £50 for last 12 weeks

• Arrears being managed so that average arrears per member is no more than equal to one game

• All money on account allocated correctly

• Weekly stock checks completed without fail and discrepancies investigated fully

• Most recent actions required from NSF in progress or completed on time

• All orders, deliveries, and stock in transit accepted/added to Orbis

• Check that all league seasons in LTMS have been checked to continue from previous seasons

• All results up to date on LTMS

• Referee E learning up to date

• Team sheets signed – 90%

• League cup 60% v opportunity

• 90% of due training modules completed by all staff

• Current Club action Plan upto date, with relevant actions v performance and progress updated

• All new starter paperwork sent on time to get employee on maxtime as early as possible and correct details added to form