Goals On Site Audit

• Conducted on

  Date

• Prepared by

First Impressions

• Entrance sign clean and well maintained?

  Yes

  No

  N/A

• Are entrance sign lights working (if applicable)?

  Yes

  No

  N/A

• Are the entrance perimeter fencing and gates in good condition and not showing banners in an unsightly way?

  Yes

  No

  N/A

• Is the front entrance clean and well maintained?

  Yes

  No

  N/A

• Is all lining visible in the car park?

  Yes

  No

  N/A

• Is the car park litter free, including cigarette butts?

  Yes

  No

  N/A

• Are flower beds well maintained and free of weeds?

  Yes

  No

  N/A

• Are knee rails well maintained?

  Yes

  No

  N/A

• Is the bike shed (if applicable) clean and well maintained ?

  Yes

  No

  N/A

• Is the car park lighting fully operational?

  Yes

  No

  N/A

• Are all car park drainage channels clear and in a good state of repair?

  Yes

  No

  N/A

• Are the fluorescent yellow CCTV information signs displayed in the car park?

  Yes

  No

  N/A

• Is the club house painted well with the correct colour scheme?

  Yes

  No

  N/A

• Is all signage appropriate and in a good state of repair?

  Yes

  No

  N/A

• Is the smoking area away from the entrance?

  Yes

  No

  N/A

• Is all clubhouse exterior lighting operational?

  Yes

  No

  N/A

• Are all roof overhangs free of cobwebs?

  Yes

  No

  N/A

• Are external bins in a good state of repair, clean and current with logo?

  Yes

  No

  N/A

• Are front entrance doors including glass clean and well maintained?

  Yes

  No

  N/A

• Is the approach to the entrance litter free including fag butts?

  Yes

  No

  N/A

• Are disabled bays free of staff vehicles?

  Yes

  No

  N/A

Reception

• Are entrance mats free of dirt and chewing gum?

  Yes

  No

  N/A

• Is the area painted (well) in current brand colours?

  Yes

  No

  N/A

• Are reception lights working?

  Yes

  No

  N/A

• Are TV’s on and showing Goals TV or appropriate channels?

  Yes

  No

  N/A

• Is the floor clean and in a good state of repair?

  Yes

  No

  N/A

• Is the reception desk clutter free and only displaying Goals or approved partner branding/advertising?

  Yes

  No

  N/A

• Is the area behind reception clutter free and well presented?

  Yes

  No

  N/A

• Are all posters up to date with frames not marked and in a good state of repair?

  Yes

  No

  N/A

• Is the football sales unit full (if applicable)?

  Yes

  No

  N/A

• Are footballs advertised for sale in reception?

  Yes

  No

  N/A

• Has the new Goals logo replaced all old Goals logo’s?

  Yes

  No

  N/A

• Is the defibrillator location sign on display?

  Yes

  No

  N/A

• Is a list of qualified first aiders visible on reception?

  Yes

  No

  N/A

• Is promotional material displayed in line with all current marketing requests from HO?

  Yes

  No

  N/A

• Are HO approved enquiry packs available for customers to take away?

  Yes

  No

  N/A

• Are vendors clean and full with all supplier stock in the machine and located in line with the planograms and with correct change levels?

  Yes

  No

  N/A

Toilets

• Are entrance doors clean, in good working order and labelled correctly?

  Yes

  No

  N/A

• Is the toilet floor clean and well maintained?

  Yes

  No

  N/A

• Are the vents clean, clear and working?

  Yes

  No

  N/A

• Are all radiators covered/clean/painted?

  Yes

  No

  N/A

• Are urinals clean and well maintained, including wall/panels and with scented urinal mate?

  Yes

  No

  N/A

• Are sanitary bins available in the ladies and disabled toilets?

  Yes

  No

  N/A

• Are sinks/vanity units clean and well maintained?

  Yes

  No

  N/A

• Do taps work and with appropriate timed flow (where applicable)?

  Yes

  No

  N/A

• Is the baby changing unit secure on the wall, clean and in good operational order?

  Yes

  No

  N/A

• Is a nappy bin available?

  Yes

  No

  N/A

• Are toilet cubicles clean, well maintained and lockable?

  Yes

  No

  N/A

• Are toilet seats clean and well secured?

  Yes

  No

  N/A

• Are all toilet brushes removed?

  Yes

  No

  N/A

• Are posters current and laminated?

  Yes

  No

  N/A

• Are walls clean and well painted?

  Yes

  No

  N/A

• Is lighting to adequate visibility levels and in full operation?

  Yes

  No

  N/A

• Is toilet roll and hand soap available in all dispensers?

  Yes

  No

  N/A

• Is the hand drier clean and operational?

  Yes

  No

  N/A

Changing Rooms

• Is all lighting operational?

  Yes

  No

  N/A

• Is heating and ventilation clean and operational?

  Yes

  No

  N/A

• Are lockers clean and working?

  Yes

  No

  N/A

• Are changing benches clean and in a good state of repair?

  Yes

  No

  N/A

• Is the floor clean and showing evidence of regular deep cleaning?

  Yes

  No

  N/A

• Are walls and ceilings painted well and in current company colours?

  Yes

  No

  N/A

• Are showers working and hot?

  Yes

  No

  N/A

• Are shower heads and pipes free from limescale and leak free?

  Yes

  No

  N/A

• Is the shower ceiling clean and well painted?

  Yes

  No

  N/A

• Are shower walls clean and limescale/grease free?

  Yes

  No

  N/A

• Are shower drains and gully’s clean and smelling fresh?

  Yes

  No

  N/A

• Are posters current, laminated and with frames clean and well maintained?

  Yes

  No

  N/A

• Are any shower curtains clean and well maintained?

  Yes

  No

  N/A

• Are bins available?

  Yes

  No

  N/A

• Is the fire exit accessible and alarmed?

  Yes

  No

  N/A

Bar & Lounge

• Are all windows/glass display areas clean, free of cracks or other damage?

  Yes

  No

  N/A

• Is the floor clean and in a good state of repair including any carpeted areas?

  Yes

  No

  N/A

• Is all furniture clean and in a good state of repair?

  Yes

  No

  N/A

• Is all AV equipment operational?

  Yes

  No

  N/A

• Are all walls painted in line with company paint guide and free of blue tac/cello tape?

  Yes

  No

  N/A

• Is air con/heating clean and working?

  Yes

  No

  N/A

• Are all table talkers/bar promo materials current and in place?

  Yes

  No

  N/A

• Are all poster frames current, clean and posters laminated?

  Yes

  No

  N/A

• Is all lighting working/adequate?

  Yes

  No

  N/A

• Is the bar back display appropriate to current promotions and displayed tidily?

  Yes

  No

  N/A

• Are storage/shelving areas that are visible to customers free of clutter and tidy?

  Yes

  No

  N/A

• Are all fridges working, stocked as per planogram with glass and door runners clean?

  Yes

  No

  N/A

• Is appropriate branded glassware present?

  Yes

  No

  N/A

• Is glassware, jugs/beer towers clean and stored on relevant shelving/matting?

  Yes

  No

  N/A

• Is the coffee display board current and with a dedicated coffee area/display visible that’s clean and visually well organised?

  Yes

  No

  N/A

• Is the polar crush machine full with branded cups and stirrers displayed in a tidy manner?

  Yes

  No

  N/A

• Are all relevant products/G Cafe items on display including any promotions?

  Yes

  No

  N/A

• Does the club have on display the following: Section 57 with current staff and DPS listed, challenge 25 poster, drinks prices, licensing terms and conditions and weights and measures information?

  Yes

  No

  N/A

• Is the ice cream freezer locked and full?

  Yes

  No

  N/A

• Is there a bin available for customer use?

  Yes

  No

  N/A

Cellar

• Is room temperature between 12 and 14 degrees?

  Yes

  No

  N/A

• Are fob detectors clean and free of yeast/mould?

  Yes

  No

  N/A

• Are kegs rotated (first in first out) and within date?

  Yes

  No

  N/A

• Are BIB’s (bag in box) in date?

  Yes

  No

  N/A

• Is fire escape clear of obstruction?

  Yes

  No

  N/A

• Are the draught chiller coolant levels within minimum/maximum levels?

  Yes

  No

  N/A

• Are all gas cylinders strapped/chained securely?

  Yes

  No

  N/A

• Is room tidy and free of litter?

  Yes

  No

  N/A

• Is cellar locked outside of busy operating hours?

  Yes

  No

  N/A

Arena’s/Pitch side areas

• Is the netting installed correctly?

  Yes

  No

  N/A

• Is the netting free from holes and in a good state of repair?

  Yes

  No

  N/A

• Does every pitch entrance have a player safety sign?

  Yes

  No

  N/A

• Do pitch gates close fully and can they be locked?

  Yes

  No

  N/A

• Is the pitch surface in a good state of repair and free of undulations?

  Yes

  No

  N/A

• Is all white lining visible including penalty and centre spots?

  Yes

  No

  N/A

• Are the rubber crumb levels adequate and are pitches being brushed in line with the pitch maintenance guide?

  Yes

  No

  N/A

• Are rebound boards correctly installed and free from de-lamination or major scuffs and marks?

  Yes

  No

  N/A

• Are boards free of injury risks such as protruding screws?

  Yes

  No

  N/A

• Is the pitch fencing correctly installed, taught and with no sharp edges fixtures and fittings?

  Yes

  No

  N/A

• Are tension clips in place and facing away from the playing arena?

  Yes

  No

  N/A

• Are the goal nets correctly hung and in a good state of repair?

  Yes

  No

  N/A

• Are the goals secured down to the surface with wire rope?

  Yes

  No

  N/A

• Are goal frames painted/white and in good condition?

  Yes

  No

  N/A

• Is each pitches fitted with boards of the same colour (I.e all brown or all green?)

  Yes

  No

  N/A

Walkways

• Are the walkways free from trip hazards?

  Yes

  No

  N/A

• Are the walkways free from chewing gum?

  Yes

  No

  N/A

• Are the walkways free from litter/micro litter including cigarette butts?

  Yes

  No

  N/A

• Are the walkways brushed and free of rubber crumb build up?

  Yes

  No

  N/A

• Are bins secured, evenly distributed, clean, not full and showing correct company logo?

  Yes

  No

  N/A

• Is their adequate pitch directional signage?

  Yes

  No

  N/A

Office/Admin

• Is the office tidy and well organised?

  Yes

  No

  N/A

• Are the Sales & Game Count building KPI planners on the wall and updated?

  Yes

  No

  N/A

• Are only ‘in use’ folders stored on any shelving?

  Yes

  No

  N/A

• Are Goals process and policy manuals accessible?

  Yes

  No

  N/A

• Are all Fire safety and Health and safety folders present and up to date with most recent external safety audit results available?

  Yes

  No

  N/A

• Is the bar training and licensing folder accessible and up to date?

  Yes

  No

  N/A

• Is the stock take/delivery notes folder accessible and up to date?

  Yes

  No

  N/A

• Is the daily pitch check folder up to date with a detailed inspection being carried out once a week by management?

  Yes

  No

  N/A

• Is the duty manager check list folder present and up to date to denote day to day task completion?

  Yes

  No

  N/A

• Is the referees and coaches accreditation and code of conduct folder up to date?

  Yes

  No

  N/A

• Is the arrears folder up to date with letters dispatched for legal action and copies saved and the lists of current customers with arrears showing adequate notes for arrears reprisal?

  Yes

  No

  N/A

• Is the legionnaires folder up to date with checks all complete?

  Yes

  No

  N/A

• Are all payslips secured in the safe?

  Yes

  No

  N/A

• Are all till floats and safe floats full win correct £ values and the cash denominations matching with smart centre till reconciliation?

  Yes

  No

  N/A

• Is office lighting adequate?

  Yes

  No

  N/A

• Is the league disciplinary file up to date with discipline flow chart and refs reports for any incidents, and with lists of any banned teams and players current?

  Yes

  No

  N/A

• Are panic alarms on site and in use?

  Yes

  No

  N/A

• Is the H&S law poster up and in date?

  Yes

  No

  N/A

• Is the certificate of employers liability insurance on display?

  Yes

  No

  N/A

• Is there evidence that the ‘Team Values’ are alive culturally at the club with the leader board updated with thank you cards?

  Yes

  No

  N/A

• Is the CCTV operational with recording working (30 days minimum)?

  Yes

  No

  N/A

Staff standards

• Are all staff in correct uniform for their job role?

  Yes

  No

  N/A

• Are all staff wearing a Goals lanyard?

  Yes

  No

  N/A

• Are the maintenance and cleaning staff equipped with and wearing correct safety related attire?

  Yes

  No

  N/A

• Is the company mobile phone policy being adhered to?

  Yes

  No

  N/A

• Are receptionists equipped with a bespoke daily action plan?

  Yes

  No

  N/A

• Is the manager/supervisor working from a to do list over and above the duty manager check list that ties in with sales and operational objectives?

  Yes

  No

  N/A

• Are the phones being answered as quickly as possible with the correct greeting and with each call being handled professionally and diligently in line with company expectations?

  Yes

  No

  N/A

• Is the portable phone in operation?

  Yes

  No

  N/A

• Are walky talkys in use between management/staff?

  Yes

  No

  N/A

• Are customers on site being greeted with a smile and thanked for the visit upon exiting the premises?

  Yes

  No

  N/A