Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Were you acknowledged by the first member of staff who saw you on entering the restaurant and were you asked if you were resident<br>
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Were you acknowledged with a smile?<br>
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Did the waiter/ress make you feel welcome?<br>
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Was the table set up correctly?<br>
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Were you invited to help yourself from the buffet?<br>
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Was there an adequate supply of clean plates, bowls and glasses?<br>
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Was there an adequate selection of fresh fruit juices?<br>
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Was there an adequate selection of cereals?<br>
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Was the cold buffet well stocked and items well chilled?<br>
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Did your breakfast meet your expectations in terms of flavour and taste?<br>
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Did your breakfast meet your expectations in terms of presentation?<br>
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Did your breakfast meet your expectations in terms of temperature?<br>
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Did your breakfast meet your expectations in terms of portion size?<br>
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Did your tea/coffee arrive within 3 minutes?<br>
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Was the toast fresh and hot?<br>
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Did the staff offer you more coffee or tea?<br>
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Were there staff evident clearing tables?<br>
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Were the staff serving neat and tidy in appearance and wearing a name badge?<br>
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Did the staff demonstrate a genuine willingness to help?<br>
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Were staff attentive, responsive and showing enthusiasm?<br>
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On leaving did the staff say goodbye and/or thank you?<br>
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Was the speed of service acceptable?<br>
