Grow Group

• Team Member Name

• Conducted on

  Date

• Prepared by

The GOAL - Do the Right Thing, the Right Way, Every Time.

• Do you know the Goal?

  Yes

  No

  N/A

• Key Concept 1 - The goal represents the mindset.

• Key Concept 2 - Our mindset drives our behaviors.

• Key Concept 3 - Our behavior determines our outcomes.

• Either at work or in some other area of you life have these concepts helped you?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• How have they helped you?

Pursue Mastery - Make a Personal choice to learn, grow, and improve every day.

• Key Concept 1 - You will not drift to mastery.

• Key Concept 2 - Mastery builds competence and confidence.

• Key Concept 3 -The pursuit of mastery better positions you to serve others.

• What areas are you pursuing mastery?

• How has applying this concept helped give you competence and confidence?

• What ways have you found to better serve others both at work or other areas?

• Do have complete knowledge in your particular area at our store?

• In what areas specifically are you lacking the necessary skills needed for your job?

• What things to you feel confident that you could train others to do?

Track Your Progress

• Know how you, your team, and your Restaurant are performing over time.

• Key Concept 1 - People love to keep score.

• Key Concept 2 - Nothing improves without measurement.

• Key concept 3 - Measurement helps identify, solve, and prevent problems.

• What Scores are you tracking now?

• What Measurements are you using to track your progress?

• What are some areas that you would like implement tracking your progress?

• How can I help you develop and track that plan?

Personal Evaluation Time

• What do you enjoy most about your job at Chick-fil-A?

• What does a great day at Chick-fil-A look like to you?

• What is most challenging about your job?

• What is one task that you would like to improve on?

• What are your goals for being employed by Chick-fil-A?

Important Communication Information from HPLT

• Personalized Ordering Secret Shopper

• New Menu Items

• Dress Code

Questions

• Do you have any questions for me or from the Leadership Team?