Title Page
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Holmes Place Health Clubs Austria
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Conducted on
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Time of day
1.0 First Impressions & Reception Service
1.0 First Impressions & Reception Service
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Was the reception & entrance area clean? (Clean floors, clean floor mats, clear path to reception desk, etc.)
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Were the lights working in the reception area?
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Was the reception desk clean with no more than 3 advertisements/items on the desk? (Towels may be at reception but not standing on actual desk area where members can lean)
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Was a HP team member present at the reception as you were checking in?
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Did the HP team member greet you within 15 seconds of your arrival in the club?
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Did the HP team member make eye contact and greet you in a friendly manner? (A non-verbal aknowledgement is acceptable in the case of them being busy)
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Was the HP team member dressed appropriatley & wearing his/her name badge clearly? (Please refer to the attached dress code document)
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Were you offered a minimum of 2 towels upon your arrival?
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Did the HP team member make eye contact, smile and hand the towels to you personally?
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Could the HP team member help personally, or find someone else to help answer your enquiry on one or more of the clubs services/products? (For example group exercise, Xpress class etc. Information given must be correct in order to be scored ‘Yes’ )
2.0 Changing Areas, WC & Toilets
2.0 Changing Areas, WC & Toilets
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Were the locker rooms clean and well presented? If not, please explain why in your opinion.
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Between arrival and departure of the changing rooms, was the area free/clear of any unused towels that did not seem to be attended to?
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Do all lockers have 2 hangers (3 at club BPL) present? Please check a minimum of 10 at random, in different areas of the locker room. (if possible please check upwards of 20 lockers)
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Were all the lockers clean with no towels or rubbish inside? (Referring to same lockers as above)
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Were all lockers in good working order or labeled appropriately? (no more than 5 to be out of order at once to receive a "yes")
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Please see if the signage used on the locker looks like this.
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Were the following consumables available for you? (Women: Toilet paper, hand soap, paper towels, body lotion, facial tissues. Men: Toilet paper, hand soap, paper towels, facial tissues, hair gel.)
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WC/toilets were clean and had a fresh smell.
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Between arrival and departure of the WC/toilet area, were all surface areas next to the sinks clean and free of any standing water?
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Were all lights working in the WC/ toilets?
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Were all hairdryers working with none missing?
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Were all mirrors clean and smear free?
3.0 Fitness Area
3.0 Fitness Area
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Please note the time you were in the fitness area.
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Was the fitness area (not equipment) clean and tidy during your visit? If not please explain why in your opinion.
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Was the fitness equipment free from dust/sweat? (Please check a minimum of 5 pieces)
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Was all equipment in good working order or labeled appropriatley? (No more than 2 to be out of order at once to receive a "yes")
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Please see if the signage used on the equipment looks like this:
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Between arrival and departure of the fitness area, was all small equipment (not in use) stored away appropriately?
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Were there cleaning amenities available for use? (Disinfection spray (Min. 1 bottle per stand) & paper towels)
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Were all lights working in the fitness area?
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Was there music on in the fitness area(s) and could you hear it?
3.1 Fitness Area Service
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Was at least one member of the HP fitness team present, and wearing the correct HP branded T-shirt & name badge (Please refer to the attached dress code document)
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Did a HP team member say hello or acknowledge you during your time in the fitness area?
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Could a HP team member answer your question on one of our products, group exercise classes or club services?
3.2 Xpress Class
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Please list which date, time & style of Xpress class you attended. (Please attend 1/month)
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Did the trainer announce his/her name? (Please note the trainer's name for reference purposes)
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Did the Xpress class start on time?
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Did he/she demonstrate exercises and give options to help all members (incl. yourself) have a successful workout?
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Please explain why you have rated this class so low.
4.0 Group Exercise
4.0 Group Exercise
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Please list which date, time and class you attended. (Please attend 1/ month. Xpress classes do not count here)
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Did the class start on time?
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Did the instructor say their name and the class name? (Please note the instructor name for reference purposes)
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Did the instructor welcome newcomers and explain any applicable health & safety precautions?
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For Les Mills classes (1 hour format only), did the instructor explain "smart start" ? (If not LM please check N/A)
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Did the instructor use a microphone during the class when teaching?<br>(N/A for: yoga, pilates, Ruecken fit, aqua, zumba, fit&funky and dance classes)
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Did the instructor engage with the group both verbally and non-verbally? (Should make eye contact with members, teach facing members & motivate/encourage)
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During the class, did the instructor continue to offer movement options for all levels?
4.1 Group Exercise Studio
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Between arrival and departure of the studio, was the studio clean and tidy? (No rubbish or unused towels/mats laying around?)
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Was all equipment, that you used, in good condition?
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Were all lights working in the studio? (If turned off for yoga, pilates please mark N/A)
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Were there cleaning amenities available for use? (Disinfection spray & paper towels)
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Please explain why you have rated this class so low.
5.0 Shower & Wellness Areas
5.0 Shower & Wellness Areas
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Were all the showers working and were you able to adjust the water temperature to your preference? If not please explain.
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Was there shower gel available in all showers? (please press dispenser to ensure it is full)
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Did the shower area smell fresh and clean?
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Was the bathingsuit dryer/machine working? (Where applicable)
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Was the Finish sauna at the correct temperature (91-98 degrees) and smell of essence present? (Essence not available at all clubs. Please see attached list to confirm)
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Did you feel the dampfbad was at a comfortable temperature? Did it leave you with a good impression?
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Were all the lights working in the shower and wellness areas?
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Were the rules of the wellness/relaxing area posted and visable for all users to refer to?
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Between arrival and departure of the relaxing/quiet room, was the area free of any rubbish & unused towels that did not seem to be attended to?
6.0 Swimming Pool & Whirlpool Area
6.0 Swimming Pool & Whirlpool Area
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Was the pool clean with crystal clear water? (Can you see the bottom of the pool easily?)
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Was the pool area well lit? (referring to the room)
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Was the Jacuzzi or Whirlpool properly working during your visit? (N/A for the clubs which do not have one)<br>
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Was the aqua aerobics equipment properly stored (when not in use)?
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Was the pool area clean and tidy?
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Were the pool chairs/ loungers clean with no unsued pool towels laying on them? if not, were they attended to?
7.0 General
7.0 General
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During your visit(s) throughout the month, did you see any cleaning staff present?
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During your visit(s) throughout the month, were HP team members actively engaging with members and guests?
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During your visit(s) throughout the month can you name HP team members who you feel gave exceptional service.
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Did you notice anything that wasn't asked on the audit you feel needs attention?
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Please explain why you have rated this club so low.
