Title Page

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1.0 Previous Audit

Previous Audit

  • Is the previous service & standards audit in a visible position where all team members can read it? Is it being used by the team as a working document? (Is there an action plan, or notes made etc.)

  • Are the last 2 mystery member reports in a visible position where all team members can read it?

  • Are daily club checks happening? (Formerly known as "RPOD") Please note in what format, how its being tracked, and how often they are being performed.

2.0 Club Entrance & Reception

Club Entrance & Reception

  • Is the entrance (before you enter the club) well presented? (please look for cigarette butts, weeds, rubbish and other external litter)

  • Are the main doors clean and smear free, creating a good first impression?

  • Is external signage clean & illuminated? (where applicable)

  • Is the reception area clean & tidy? (clean floors, clean floor mats, clear path to reception desk)

  • Was the reception desk clean with no more than 3 advertisements/items on the desk? (excluding seasonal decoration)

  • Are all lights working in the reception area?

  • Please note this is the current branding/logo we should be using on all marketing/posters etc.

    HP_Logo_K_RGB_Symbol.jpg
  • Is all marketing/posters etc., current and up to date with our current branding/logo present.

  • Are all access barriers working and in use?

  • Is there music on in the reception area and can you hear it clearly?

  • Are the anti-theft antennas on and functioning? (Please use a hand towel to check this)

  • Are all the reception daily open & close checklists completed and up to date?

  • Is the first aid kit or sign visable with the current First Aid'er list visible?

  • Are the towels clean, in good condition and smell fresh?

  • Is the lift working, clean and all marketing up-to-date? ( BPL & VIC only)

Reception Service

  • Please note these are the current accepted uniforms for reception, sales & gym floor staff. Club management staff is not yet defined but must wear a name badge while on the gym floor.

    Doc1-page0001.jpg
  • Are HP team members dressed appropriately (as per photo above) with name badge visible?

  • Are members being greeted within 15 seconds of arriving?

  • Is the HP team member making eye contact and smiling while assisting the members? (either giving information or handing towels to them)

  • Could the HP team member answer a question regarding the group exercise classes offered at the club? (must be correct to receive a "yes")

  • Was the HP team member at reception providing a premium level of service? Premium service being defined as: performing all the bare minimum as listed above. 0-6: not at all, 7-8: met expectation, 9-10: exceeds expectation. (observe the HP team member at reception for a min. of 10 minutes before rating)

3.0 Back Of House/ Offices

Back Of House/ Offices

  • Are ALL the store rooms around the club (exl. pool tech) organised with clear floors?

  • Are all items for re-sale (over stock) stored in a room that is able to be locked when not in use?

  • All offices are clean and organised? (Clean and inviting environment. It resembles a premium space to work in)

  • All working stations (desks) clear and organised? (No loose papers or stacks of papers sitting on desks, old coffee cups or food sitting out, books?mappes in a proper storage area)

  • Dress code rules are displayed on the club notice board

  • Are all towel trolleys stored safely and not in view of members?

  • Were all offices equipped for locking when not in use?

4.0 Retail, Seated Area/Lounge

Retail, Seated Area/Lounge

  • Retail area looks well presented and is clean with no dust on shelving

  • Fridges are fully stocked and displayed with all labels facing forwards

  • All products are priced correctly (check with receptionist by scanning) with brand pricing (cannot be hand written)

  • All marketing is up to date and current (please see description above for current brand in use)

  • Cafe furniture & tables are well presented, clean & clear with current branded marketing (N/A for clubs without cafe)

  • Sales area furniture is in good condition and well presented with clean/clear tables and represents the brand correctly

  • Does the area have clean and clear floors?

  • Are all lights working in these areas?

5.0 Solarium Areas

    Solarium
  • What gender is the solarium

  • Sun beds are available and all lights (tubes in bed) working

  • Health and safety guidelines are displayed

  • Area creates an inviting and warm feeling

  • Disinfection spray bottles & paper towels are available in the room

  • Sun beds are available and all lights (tubes in bed) working

  • Health and safety guidelines are displayed

  • Area creates an inviting and warm feeling

  • Disinfection spray bottles & paper towels are available in the room

  • Sun beds are available and all lights (tubes in bed) working

  • Health and safety guidelines are displayed

  • Area creates an inviting and warm feeling

  • Disinfection spray bottles & paper towels are available in the room

6.0 Change/Vanity/Showers Areas M&F

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    Male or Female?
  • Are you in the Male or Female changing area?

Changing & Vanity Areas

  • Lockers are clean, both inside & out, with no rubbish or towels inside (check a minimum of 20)

  • Were most of the locker doors closed when not in use? (no more than 7 to receive a "yes")

  • Lockers are displaying the most current branded disclaimer

  • Are all lockers are available for use, or labeled appropriately? (no more than 7 to be out of order to receive a "yes")

  • Current "Out Of Order" signage for use on non-equipment/lockers

    2019_GPS_A5_OutOfOrderSigns.jpg
  • All lockers have 2 hangers present (3 at club BPL)

  • All locker marketing is up to date (where applicable)

  • No "unapproved" marketing or promotions attached to the mirrors/lockers

  • All lights are working in the changing area

  • All walls are clean with no marks evident

  • All mirrors are smear free

  • All sinks are clean with no surface water present

  • All fittings of the sink are present and in working order

  • All hairdryers are working with none missing

  • All hand dryers are working

  • Floors are clean with no visible dust or dirt in the corners

  • Area(s) are free from any unused towels laying around

  • Rubbish bins are no more than half full, and have rubbish bags inside.

  • Are the rubbish bins themselves in good condition, clean and dust free?

  • All dispensers are filled with product. (Check all. Eg: hand cream, toilet paper, handsoap, facial tissues)

  • All dispensers are properly placed/mounted. (Toilet paper, rubbish bins, paper towel etc.)

  • Are all toilets working?

  • Is a brand standard sign displayed if the toilet is out of order?

  • Toilet & toilet seat are clean (Both on and under)

  • Toilet seats are securely fastened (please check all)

  • WC/ Toilet smells fresh and clean

  • Any marketing displayed in WC is up to date and relevant

  • Cleaning chemicals and cleaners trolleys are stored away and out of sight from members (when not in use)

Showers

  • All extractor vents are working and free from dust

  • Ceilings are clean and mould free

  • All shower heads are free from limescale and rust

  • All showers are available/suitable for use. (fittings are well presented and working correctly)

  • All dispensers are presented and shower gel available

  • All dispensers are properly mounted

  • Shower drains are clean & clear (from hair, rubbish etc.,)

  • Shower floors are clean, hair free with no visible mould/slime present

  • Showers smell clean and fresh

  • Shower walls are free of body fat on walls and floors (should not be slimy to the touch)

  • Silicon in good condition and clean. (no evidence of mold or dirt)

  • Swimsuit dryer is working, and has a fresh/clean scent

  • All lights are working in shower areas

Changing & Vanity Areas

  • Lockers are clean, both inside & out, with no rubbish or towels inside (check a minimum of 20)

  • Were most of the locker doors closed when not in use? (no more than 5 to receive a "yes")

  • Lockers are displaying the most current branded disclaimer

  • Are all lockers are available for use, or labeled appropriately? (no more than 5 to be out of order to receive a "yes")

  • Current "Out Of Order" signage for use on non-equipment/lockers

    2019_GPS_A5_OutOfOrderSigns.jpg
  • All lockers have 2 hangers present (3 at club BPL)

  • All locker marketing is up to date (where applicable)

  • No "unapproved" marketing or promotions attached to the mirrors

  • All lights are working in the changing area

  • All walls are clean with no marks evident

  • All mirrors are smear free

  • All sinks are clean with no surface water present

  • All fittings of the sink are present and in working order

  • All hairdryers are working with none missing

  • All hand dryers are working

  • Floors are clean with no visible dust or dirt in the corners

  • Area(s) are free from any unused towels laying around

  • Rubbish bins are no more than half full, and have rubbish bags inside.

  • Are the rubbish bins themselves in good condition, clean and dust free?

  • All dispensers are filled with product. (Check all. Eg: hand cream, toilet paper, handsoap, facial tissues)

  • All dispensers are properly placed/mounted. (Toilet paper, rubbish bins, paper towel etc.)

  • Are all toilets working?

  • Is a brand standard sign displayed if the toilet is out of order?

  • Toilet & toilet seat are clean. (Both on and under.)

  • Toilet seats are securely fastened (please check all)

  • WC/ Toilet smells fresh and clean

  • Any marketing displayed in WC is up to date and relevant

  • Cleaning chemicals and cleaners trolleys are stored away and out of sight from members (when not in use)

Showers

  • All extractor vents are working and free from dust.

  • Ceilings are clean and mould free

  • All shower heads are free from limescale and rust

  • All showers are available/suitable for use. (fittings are well presented and working correctly)

  • All dispensers are presented and shower gel available

  • All dispensers are properly mounted

  • Shower drains are clean & clear (from hair, rubbish etc.,)

  • Shower floors are clean, hair free with no visible mould/slime present

  • Showers smell clean and fresh

  • Shower walls are free of body fat on walls and floors (should not be slimy to the touch)

  • Silicon in good condition and clean. (no evidence of mold or dirt)

  • Swimsuit dryer is working, and has a fresh/clean scent

  • All lights are working in shower areas

7.0 Wellness Area

Wellness Area

  • Are the health and safety/user guidelines displayed?

  • Is the area clean with no rubbish or towels left laying around?

  • Floors are clean with no damaged tiles

  • All lights are working in all areas

  • Ceilings are clean and mould free

  • All walls are in good condition with no damage/ marks present

  • Are all the showers working in the wellness area?

  • Showers are clean and no body fat evident (not slimy to the touch)

  • All shower heads are free from limescale and rust

  • Shower drains are clean & clear (no hair, rubbish etc.,)

  • Floors are free of excess surface water and evidence of safety precautions taken. (where necessary)

  • Cleaning materials and wagons are out of sight and not visible to members

Saunas & Steam Rooms

  • All saunas are at correct temperature (approx. 98 degrees Sauna, Finish Sauna 90 degrees, Sanarium/bio sauna 60 degrees)

  • All benches in sauna are in good condition and safe to use (including walls and ceilings)

  • Sauna/steam room smells fresh (with essence at applicable clubs)

  • All lights working in saunas and steam rooms

  • Steam room walls are clean and no body fat evident (not slimy to the touch)

  • All appropriate health and safety signage is in place and presented correctly. ( All signage on doors are visible and legible)

Relaxing Room

  • Relaxation rooms are clean with no towels left laying around/unattended to

  • All loungers and furniture are clean and in good condition

  • Floors are clean with no damaged tiles

  • All lights working in the relaxation room (not shining too brightly)

  • Old/outdated magazines/reading material has been removed

8.0 Pool Area

Pool, Pool Area

  • Walkways are free from large pools of standing water

  • Are "slippery when wet" signs displayed where necessary?

  • Tiles and joints (caulking) are free from mold and relatively clean

  • Pool water is crystal clear

  • Lights in the pool area are working

  • Pool drainage (along side of the pool) is clean and clear of rubbish, hair etc.,

  • Pool area rules are displayed and current/ up to date

  • Loungers in pool area are in good condition and free from unused towels

  • Pool life saving equipment present & visible. (must be in good working order)

  • If an aqua class is in session, are all electric cables waterproof and are not a possible tripping hazard? (N/A if no class in session)

  • All aqua class and other pool equipment is stored away correctly and neatly

Pool Tech. Room

  • All safety equipment is available for use and in good condition

  • Pool Tech. room is tidy and clean from any extra rubbish

  • Are all chemical canisters stored away properly and safely?(for example: full canisters should be stored on a metal drip pan)

  • All pool tests are completed and within parameters. Any required action recorded where appropriate. (ALL days-NO exceptions)

  • Pool water temperature is correct. (Large pool: 26.5-28, Small pool: 31-33, Whirlpool: 35-37)

9.0 Gym Area

Gym Area

  • Air conditioning is working, at a comfortable temperature, with all vents free of dust and damage (including fresh air vents)

  • All walls are clean with no marks or damage (including skirt boards)

  • All lights are working in the gym area(s)

  • Floor is clean with no dust or sweat marks evident. (check also corners and skirting boards)

  • Music is on and can be heard in the background at all times

  • All TV's in the gym area are turned on and working. None of the TV's should be showing inappropriate channels (daytime TV, kids programs, offensive news etc)

  • This is the current " out of order" signage that should be in use on all equipment

    2019_GPS_A4_OutOfOrderSigns (1).jpg
  • All machines are working with a max. of 5 out of order. (they must have the current "out of order" signage to receive a " yes". More than 5 is a direct "no")

  • Are the cardio machines TVs working? (try 10 machines, max 7 must work in order to receive a "yes")

  • All machines are clean with no sweat marks or dust

  • All pads on resistant equipment are clean and free from tears or any other damage

  • All yoga/gym mats are clean and free of damage. (they should also be stored correctly)

  • All matted areas are clean without any damage

  • All equipment is stored away, which is not in use, with no trip hazards. "Areas are clutter free". (min. 2 meters distance behind treadmills)

  • Disinfection spray and paper towels are available for use in the training areas

  • Paper towel dispensers & rubbish bins are clean and in good condition

  • Are the gym equipment checklists completed and up to date?

  • Are all the daily open & close checklists completed and up to date?

  • Water fountains are clean and in working order with no parts missing or looking old

  • Water fountains provide good water pressure

  • All marketing is relevant, up to date and presented correctly

  • Cleaning chemicals and cleaners trolleys are stored away and out of sight from members (when not in use)

Gym Area Service

  • Are all team members wearing correct dress code with name tag on? (please reffer to dress code listed in 2.0)

  • Are members being acknowledged by our HP trainer team members? (simple hello/goodbye or non-verbal gesture is also acceptable. Smile or eye contact)

  • Could one of the HP trainer team members answer a question regarding one of the club services or group fitness classes? (please only approach trainers who are not in a 1:1 session or Xpress class)

  • Observe the "on duty" HP trainer, were they providing a premium level of service? 0-6: not at all, 7-8: met expectation, 9-10: exceeds expectation. (observe the HP trainer for a min. of 10 minutes before rating)

10.0 Group Exercise Studios

  • Group Fitness and Xpress class timetables are displayed and up to date

  • Air conditioning is working at a comfortable temperature, with all vents free from dust

  • Floors clear of sweat marks and no dust evident

  • Mirrors are smear free and clean

  • Mirrors are in good condition (none are cracked or broken)

  • Walls are clean with no damage or marks

  • All lights are working when turned on

  • All equipment is in good condition. (nothing broken or looking poor)

  • All equipment is stored and put away safely when not in use (no higher than 1.5 meters)

  • All yoga/gym mats are clean and free of damage. (should be stored properly)

  • Are all bikes clean with no old sweat marks evident?

  • All bike seats and handlebars are returned to either the base position or fully extended when not in use

  • All foot straps (on spinning bikes) are in good condition with none missing

  • All bikes "out of order" are removed from the studio where possible. (If bikes are not removed they must be marked appropriately with the correct brand signage)

  • If there are bikes out of order, how many in the studio exactly?

  • Disinfection spray and paper towels are available for use in all studios. (in spinning studio please ensure there are 2 at each station)

  • All studio music systems are in good working order, as well as instructor microphones. (they should provide a clear and professional sound)

11.0 General

  • Are cleaners dressed in branded uniform and easy to identify?

  • Test the product knowledge of 2 other HP team members. (other than who has already been asked) Ask them to explain a group exercise class/Xpress class in detail. ALL must answer correctly to get a "pass"

  • Is there evidence of a club maintenance reporting system in the club, and is it being used by all team members?

  • All emergency exits signage working around the club

  • All fire escapes are clear

  • Set off panic alarm in the club. Response time should be no longer than 2 minutes. Arriving on the scene must be a trained first aider with a fully stocked first aid box and defibrillator

  • Is the defibrillator up to date and working

  • First aid boxes are fully stocked and not using expired products. (check 2 boxes)

  • All fire equipment is clean, well maintained and not out of date. These should be hung appropriately on the wall. (not sitting on the floor)

  • Does the club have "extra's" to help repair or fix maintenance issues "same day" (light bulbs, locker fixtures, extra hair dryers, bike straps etc)

  • Check website to see if club information and club teams are up to date

  • Call the club. How long does it take before someone answers? (either time or how many "rings")

  • Are members activities being promoted around the club?

  • All member welcome packages are well presented, up to date information and include a events journal

  • Are sales team members using the HP standard exercise history to present prices?

12.0 Kinderbetreung

  • Does this club have a Kinderbetreung?

  • Is the Kinderbetreung properly branded & marketed as a part of the HP premium brand?

  • Are the main doors clean and smear free, creating a good first impression?

  • Are the opening times/operational hours clearly displayed?

  • Are the house rules displayed for all members to see before entering the room?

  • Is the reception area clean (clean floors, clean floor mats, clear path ) & reception desk clear, with no more than 2 items on the desk?

  • Are there staff profiles available for members to see? (name badges are not possible working with children, so a profile helps to inform members who works there and what their names are)

  • Are HP/Kinderbetreung team members dressed appropriately according to the HP premium brand dress code?

  • Are all access barriers working and in use?

  • Are the lights working in the area?

  • Is the area properly ventilated?

  • Does the kinderbetreung have a good/fresh scent? (Not smelling like old diapers)

  • Is the area clean and tidy when not in use? (All toys put away and organised)

  • Floors are clean with no visible dust or dirt in the corners

  • Walls & windows are in good condition/clean

  • Are toys clean and in good condition?

  • Is there a cleaning schedule for the ball pit?

  • How often is this performed?

  • Are all cubbords and doors equipped to be locked when not in use?

  • Are all dangerous/sharp things put away and locked?

  • Is the changing table clean and clear with sanitary precautions available for keeping the area clean between diaper changes?

  • Are latex gloves available for staff use? (for changing diapers etc)

  • Is there a proper diaper disposal unit available and in use? ( needs to be in good condition)

  • Are all rubbish bins themselves clean and in good condition? And not overflowing.

  • All sinks are clean with no surface water present

  • All dispensers are full with product. ( eg: hand soap, toilet paper etc.)

  • Are all toilets working?

  • Toilet & toilet seat are clean (Both on and under)

  • WC/ Toilet area smells fresh and clean

  • Cleaning chemicals and cleaning towels are stored away and out of sight from children (when not in use)

  • Are all the daily open & close checklists completed and up to date?

  • Is the kinderbetreung equipped to handle any emergency situations (First aid kit, Fire extinguisher etc.) and are they "up to date"?

  • Is there a list of certified First Aider's (in club) and is it up to date?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.