Holmes Place Austria Service & Standards Audit Q1/2020

• Conducted on

  Date

• Prepared by

• Location
  Address

Previous Audit

• Is the previous service & standards audit in a visible position where all team members can read it? Is it being used by the team as a working document? (Is there an action plan, or notes made etc.)

  Yes

  No

  N/A

• Are the last 2 mystery member reports in a visible position where all team members can read it?

  Yes

  No

  N/A

• Are daily club checks happening? (Formerly known as "RPOD") Please note in what format, how its being tracked, and how often they are being performed.

  Yes

  No

  N/A

Club Entrance & Reception

• Is the entrance (before you enter the club) well presented? (please look for cigarette butts, weeds, rubbish and other external litter)

  Yes

  No

  N/A

• Are the main doors clean and smear free, creating a good first impression?

  Yes

  No

  N/A

• Is external signage clean & illuminated? (where applicable)

  Yes

  No

  N/A

• Is the reception area clean & tidy? (clean floors, clean floor mats, clear path to reception desk)

  Yes

  No

  N/A

• Was the reception desk clean with no more than 3 advertisements/items on the desk? (excluding seasonal decoration)

  Yes

  No

  N/A

• Are all lights working in the reception area?

  Yes

  No

  N/A

• Please note this is the current branding/logo we should be using on all marketing/posters etc.

  

• Is all marketing/posters etc., current and up to date with our current branding/logo present.

  Yes

  No

  N/A

• Are all access barriers working and in use?

  Yes

  No

  N/A

• Is there music on in the reception area and can you hear it clearly?

  Yes

  No

  N/A

• Are the anti-theft antennas on and functioning? (Please use a hand towel to check this)

  Yes

  No

  N/A

• Are all the reception daily open & close checklists completed and up to date?

  Yes

  No

  N/A

• Is the first aid kit or sign visable with the current First Aid'er list visible?

  Yes

  No

  N/A

• Are the towels clean, in good condition and smell fresh?

  Yes

  No

  N/A

• Is the lift working, clean and all marketing up-to-date? ( BPL & VIC only)

  Yes

  No

  N/A

Reception Service

• Please note these are the current accepted uniforms for reception, sales & gym floor staff. Club management staff is not yet defined but must wear a name badge while on the gym floor.

  

• Are HP team members dressed appropriately (as per photo above) with name badge visible?

  Yes

  No

  N/A

• Are members being greeted within 15 seconds of arriving?

  Yes

  No

  N/A

• Is the HP team member making eye contact and smiling while assisting the members? (either giving information or handing towels to them)

  Yes

  No

  N/A

• Could the HP team member answer a question regarding the group exercise classes offered at the club? (must be correct to receive a "yes")

  Pass

  Fail

  N/A

• Was the HP team member at reception providing a premium level of service? Premium service being defined as: performing all the bare minimum as listed above. 0-6: not at all, 7-8: met expectation, 9-10: exceeds expectation. (observe the HP team member at reception for a min. of 10 minutes before rating)

Back Of House/ Offices

• Are ALL the store rooms around the club (exl. pool tech) organised with clear floors?

  Yes

  No

  N/A

• Are all items for re-sale (over stock) stored in a room that is able to be locked when not in use?

  Yes

  No

  N/A

• All offices are clean and organised? (Clean and inviting environment. It resembles a premium space to work in)

  Good

  Fair

  Poor

  N/A

• All working stations (desks) clear and organised? (No loose papers or stacks of papers sitting on desks, old coffee cups or food sitting out, books?mappes in a proper storage area)

  Good

  Fair

  Poor

  N/A

• Dress code rules are displayed on the club notice board

  Yes

  No

  N/A

• Are all towel trolleys stored safely and not in view of members?

  Yes

  No

  N/A

• Were all offices equipped for locking when not in use?

  Yes

  No

  N/A

Retail, Seated Area/Lounge

• Retail area looks well presented and is clean with no dust on shelving

  Yes

  No

  N/A

• Fridges are fully stocked and displayed with all labels facing forwards

  Yes

  No

  N/A

• All products are priced correctly (check with receptionist by scanning) with brand pricing (cannot be hand written)

  Yes

  No

  N/A

• All marketing is up to date and current (please see description above for current brand in use)

  Yes

  No

  N/A

• Cafe furniture & tables are well presented, clean & clear with current branded marketing (N/A for clubs without cafe)

  Good

  Fair

  Poor

  N/A

• Sales area furniture is in good condition and well presented with clean/clear tables and represents the brand correctly

  Good

  Fair

  Poor

  N/A

• Does the area have clean and clear floors?

  Yes

  No

  N/A

• Are all lights working in these areas?

  Yes

  No

  N/A

Solarium

• What gender is the solarium

  Male

  Female

  Unisex

• Sun beds are available and all lights (tubes in bed) working

  Yes

  No

  N/A

• Health and safety guidelines are displayed

  Yes

  No

  N/A

• Area creates an inviting and warm feeling

  Yes

  No

  N/A

• Disinfection spray bottles & paper towels are available in the room

  Yes

  No

  N/A

• Sun beds are available and all lights (tubes in bed) working

  Yes

  No

  N/A

• Health and safety guidelines are displayed

  Yes

  No

  N/A

• Area creates an inviting and warm feeling

  Yes

  No

  N/A

• Disinfection spray bottles & paper towels are available in the room

  Yes

  No

  N/A

• Sun beds are available and all lights (tubes in bed) working

  Yes

  No

  N/A

• Health and safety guidelines are displayed

  Yes

  No

  N/A

• Area creates an inviting and warm feeling

  Yes

  No

  N/A

• Disinfection spray bottles & paper towels are available in the room

  Yes

  No

  N/A

--

Male or Female?

• Are you in the Male or Female changing area?

  Male

  Female

Changing & Vanity Areas

• Lockers are clean, both inside & out, with no rubbish or towels inside (check a minimum of 20)

  Yes

  No

  N/A

• Were most of the locker doors closed when not in use? (no more than 7 to receive a "yes")

  Yes

  No

  N/A

• Lockers are displaying the most current branded disclaimer

  Yes

  No

  N/A

• Are all lockers are available for use, or labeled appropriately? (no more than 7 to be out of order to receive a "yes")

  Yes

  No

  N/A

• Current "Out Of Order" signage for use on non-equipment/lockers

  

• All lockers have 2 hangers present (3 at club BPL)

  Yes

  No

  N/A

• All locker marketing is up to date (where applicable)

  Yes

  No

  N/A

• No "unapproved" marketing or promotions attached to the mirrors/lockers

  Yes

  No

  N/A

• All lights are working in the changing area

  Yes

  No

  N/A

• All walls are clean with no marks evident

  Yes

  No

  N/A

• All mirrors are smear free

  Yes

  No

  N/A

• All sinks are clean with no surface water present

  Yes

  No

  N/A

• All fittings of the sink are present and in working order

  Yes

  No

  N/A

• All hairdryers are working with none missing

  Yes

  No

  N/A

• All hand dryers are working

  Yes

  No

  N/A

• Floors are clean with no visible dust or dirt in the corners

  Yes

  No

  N/A

• Area(s) are free from any unused towels laying around

  Yes

  No

  N/A

• Rubbish bins are no more than half full, and have rubbish bags inside.

  Yes

  No

  N/A

• Are the rubbish bins themselves in good condition, clean and dust free?

  Yes

  No

  N/A

• All dispensers are filled with product. (Check all. Eg: hand cream, toilet paper, handsoap, facial tissues)

  Yes

  No

  N/A

• All dispensers are properly placed/mounted. (Toilet paper, rubbish bins, paper towel etc.)

  Yes

  No

  N/A

• Are all toilets working?

  Yes

  No

  N/A

• Is a brand standard sign displayed if the toilet is out of order?

  Yes

  No

  N/A

• Toilet & toilet seat are clean (Both on and under)

  Yes

  No

  N/A

• Toilet seats are securely fastened (please check all)

  Yes

  No

  N/A

• WC/ Toilet smells fresh and clean

  Yes

  No

  N/A

• Any marketing displayed in WC is up to date and relevant

  Yes

  No

  N/A

• Cleaning chemicals and cleaners trolleys are stored away and out of sight from members (when not in use)

  Yes

  No

  N/A

Showers

• All extractor vents are working and free from dust

  Yes

  No

  N/A

• Ceilings are clean and mould free

  Yes

  No

  N/A

• All shower heads are free from limescale and rust

  Yes

  No

  N/A

• All showers are available/suitable for use. (fittings are well presented and working correctly)

  Yes

  No

  N/A

• All dispensers are presented and shower gel available

  Yes

  No

  N/A

• All dispensers are properly mounted

  Yes

  No

  N/A

• Shower drains are clean & clear (from hair, rubbish etc.,)

  Yes

  No

  N/A

• Shower floors are clean, hair free with no visible mould/slime present

  Yes

  No

  N/A

• Showers smell clean and fresh

  Yes

  No

  N/A

• Shower walls are free of body fat on walls and floors (should not be slimy to the touch)

  Yes

  No

  N/A

• Silicon in good condition and clean. (no evidence of mold or dirt)

  Yes

  No

  N/A

• Swimsuit dryer is working, and has a fresh/clean scent

  Yes

  No

  N/A

• All lights are working in shower areas

  Yes

  No

  N/A

Changing & Vanity Areas

• Lockers are clean, both inside & out, with no rubbish or towels inside (check a minimum of 20)

  Yes

  No

  N/A

• Were most of the locker doors closed when not in use? (no more than 5 to receive a "yes")

  Yes

  No

  N/A

• Lockers are displaying the most current branded disclaimer

  Yes

  No

  N/A

• Are all lockers are available for use, or labeled appropriately? (no more than 5 to be out of order to receive a "yes")

  Yes

  No

  N/A

• Current "Out Of Order" signage for use on non-equipment/lockers

  

• All lockers have 2 hangers present (3 at club BPL)

  Yes

  No

  N/A

• All locker marketing is up to date (where applicable)

  Yes

  No

  N/A

• No "unapproved" marketing or promotions attached to the mirrors

  Yes

  No

  N/A

• All lights are working in the changing area

  Yes

  No

  N/A

• All walls are clean with no marks evident

  Yes

  No

  N/A

• All mirrors are smear free

  Yes

  No

  N/A

• All sinks are clean with no surface water present

  Yes

  No

  N/A

• All fittings of the sink are present and in working order

  Yes

  No

  N/A

• All hairdryers are working with none missing

  Yes

  No

  N/A

• All hand dryers are working

  Yes

  No

  N/A

• Floors are clean with no visible dust or dirt in the corners

  Yes

  No

  N/A

• Area(s) are free from any unused towels laying around

  Yes

  No

  N/A

• Rubbish bins are no more than half full, and have rubbish bags inside.

  Yes

  No

  N/A

• Are the rubbish bins themselves in good condition, clean and dust free?

  Yes

  No

  N/A

• All dispensers are filled with product. (Check all. Eg: hand cream, toilet paper, handsoap, facial tissues)

  Yes

  No

  N/A

• All dispensers are properly placed/mounted. (Toilet paper, rubbish bins, paper towel etc.)

  Yes

  No

  N/A

• Are all toilets working?

  Yes

  No

  N/A

• Is a brand standard sign displayed if the toilet is out of order?

  Yes

  No

  N/A

• Toilet & toilet seat are clean. (Both on and under.)

  Yes

  No

  N/A

• Toilet seats are securely fastened (please check all)

  Yes

  No

  N/A

• WC/ Toilet smells fresh and clean

  Yes

  No

  N/A

• Any marketing displayed in WC is up to date and relevant

  Yes

  No

  N/A

• Cleaning chemicals and cleaners trolleys are stored away and out of sight from members (when not in use)

  Yes

  No

  N/A

Showers

• All extractor vents are working and free from dust.

  Yes

  No

  N/A

• Ceilings are clean and mould free

  Yes

  No

  N/A

• All shower heads are free from limescale and rust

  Yes

  No

  N/A

• All showers are available/suitable for use. (fittings are well presented and working correctly)

  Yes

  No

  N/A

• All dispensers are presented and shower gel available

  Yes

  No

  N/A

• All dispensers are properly mounted

  Yes

  No

  N/A

• Shower drains are clean & clear (from hair, rubbish etc.,)

  Yes

  No

  N/A

• Shower floors are clean, hair free with no visible mould/slime present

  Yes

  No

  N/A

• Showers smell clean and fresh

  Yes

  No

  N/A

• Shower walls are free of body fat on walls and floors (should not be slimy to the touch)

  Yes

  No

  N/A

• Silicon in good condition and clean. (no evidence of mold or dirt)

  Yes

  No

  N/A

• Swimsuit dryer is working, and has a fresh/clean scent

  Yes

  No

  N/A

• All lights are working in shower areas

  Yes

  No

  N/A

Wellness Area

• Are the health and safety/user guidelines displayed?

  Yes

  No

  N/A

• Is the area clean with no rubbish or towels left laying around?

  Yes

  No

  N/A

• Floors are clean with no damaged tiles

  Yes

  No

  N/A

• All lights are working in all areas

  Yes

  No

  N/A

• Ceilings are clean and mould free

  Yes

  No

  N/A

• All walls are in good condition with no damage/ marks present

  Yes

  No

  N/A

• Are all the showers working in the wellness area?

  Yes

  No

  N/A

• Showers are clean and no body fat evident (not slimy to the touch)

  Yes

  No

  N/A

• All shower heads are free from limescale and rust

  Yes

  No

  N/A

• Shower drains are clean & clear (no hair, rubbish etc.,)

  Yes

  No

  N/A

• Floors are free of excess surface water and evidence of safety precautions taken. (where necessary)

  Yes

  No

  N/A

• Cleaning materials and wagons are out of sight and not visible to members

  Yes

  No

  N/A

Saunas & Steam Rooms

• All saunas are at correct temperature (approx. 98 degrees Sauna, Finish Sauna 90 degrees, Sanarium/bio sauna 60 degrees)

  Yes

  No

  N/A

• All benches in sauna are in good condition and safe to use (including walls and ceilings)

  Yes

  No

  N/A

• Sauna/steam room smells fresh (with essence at applicable clubs)

  Yes

  No

  N/A

• All lights working in saunas and steam rooms

  Yes

  No

  N/A

• Steam room walls are clean and no body fat evident (not slimy to the touch)

  Yes

  No

  N/A

• All appropriate health and safety signage is in place and presented correctly. ( All signage on doors are visible and legible)

  Yes

  No

  N/A

Relaxing Room

• Relaxation rooms are clean with no towels left laying around/unattended to

  Yes

  No

  N/A

• All loungers and furniture are clean and in good condition

  Yes

  No

  N/A

• Floors are clean with no damaged tiles

  Yes

  No

  N/A

• All lights working in the relaxation room (not shining too brightly)

  Yes

  No

  N/A

• Old/outdated magazines/reading material has been removed

  Yes

  No

  N/A

Pool, Pool Area

• Walkways are free from large pools of standing water

  Good

  Fair

  Poor

  N/A

• Are "slippery when wet" signs displayed where necessary?

  Yes

  No

  N/A

• Tiles and joints (caulking) are free from mold and relatively clean

  Yes

  No

  N/A

• Pool water is crystal clear

  Yes

  No

  N/A

• Lights in the pool area are working

  Yes

  No

  N/A

• Pool drainage (along side of the pool) is clean and clear of rubbish, hair etc.,

  Yes

  No

  N/A

• Pool area rules are displayed and current/ up to date

  Yes

  No

  N/A

• Loungers in pool area are in good condition and free from unused towels

  Yes

  No

  N/A

• Pool life saving equipment present & visible. (must be in good working order)

  Yes

  No

  N/A

• If an aqua class is in session, are all electric cables waterproof and are not a possible tripping hazard? (N/A if no class in session)

  Yes

  No

  N/A

• All aqua class and other pool equipment is stored away correctly and neatly

  Yes

  No

  N/A

Pool Tech. Room

• All safety equipment is available for use and in good condition

  Yes

  No

  N/A

• Pool Tech. room is tidy and clean from any extra rubbish

  Yes

  No

  N/A

• Are all chemical canisters stored away properly and safely?(for example: full canisters should be stored on a metal drip pan)

  Yes

  No

  N/A

• All pool tests are completed and within parameters. Any required action recorded where appropriate. (ALL days-NO exceptions)

  Yes

  No

  N/A

• Pool water temperature is correct. (Large pool: 26.5-28, Small pool: 31-33, Whirlpool: 35-37)

  Yes

  No

  N/A

Gym Area

• Air conditioning is working, at a comfortable temperature, with all vents free of dust and damage (including fresh air vents)

  Yes

  No

  N/A

• All walls are clean with no marks or damage (including skirt boards)

  Yes

  No

  N/A

• All lights are working in the gym area(s)

  Yes

  No

  N/A

• Floor is clean with no dust or sweat marks evident. (check also corners and skirting boards)

  Yes

  No

  N/A

• Music is on and can be heard in the background at all times

  Yes

  No

  N/A

• All TV's in the gym area are turned on and working. None of the TV's should be showing inappropriate channels (daytime TV, kids programs, offensive news etc)

  Yes

  No

  N/A

• This is the current " out of order" signage that should be in use on all equipment

  

• All machines are working with a max. of 5 out of order. (they must have the current "out of order" signage to receive a " yes". More than 5 is a direct "no")

  Yes

  No

  N/A

• Are the cardio machines TVs working? (try 10 machines, max 7 must work in order to receive a "yes")

  Yes

  No

  N/A

• All machines are clean with no sweat marks or dust

  Yes

  No

  N/A

• All pads on resistant equipment are clean and free from tears or any other damage

  Yes

  No

  N/A

• All yoga/gym mats are clean and free of damage. (they should also be stored correctly)

  Yes

  No

  N/A

• All matted areas are clean without any damage

  Yes

  No

  N/A

• All equipment is stored away, which is not in use, with no trip hazards. "Areas are clutter free". (min. 2 meters distance behind treadmills)

  Yes

  No

  N/A

• Disinfection spray and paper towels are available for use in the training areas

  Yes

  No

  N/A

• Paper towel dispensers & rubbish bins are clean and in good condition

  Yes

  No

  N/A

• Are the gym equipment checklists completed and up to date?

  Yes

  No

  N/A

• Are all the daily open & close checklists completed and up to date?

  Yes

  No

  N/A

• Water fountains are clean and in working order with no parts missing or looking old

  Good

  Fair

  Poor

  N/A

• Water fountains provide good water pressure

  Good

  Fair

  Poor

  N/A

• All marketing is relevant, up to date and presented correctly

  Yes

  No

  N/A

• Cleaning chemicals and cleaners trolleys are stored away and out of sight from members (when not in use)

  Yes

  No

  N/A

Gym Area Service

• Are all team members wearing correct dress code with name tag on? (please reffer to dress code listed in 2.0)

  Yes

  No

  N/A

• Are members being acknowledged by our HP trainer team members? (simple hello/goodbye or non-verbal gesture is also acceptable. Smile or eye contact)

  Yes

  No

  N/A

• Could one of the HP trainer team members answer a question regarding one of the club services or group fitness classes? (please only approach trainers who are not in a 1:1 session or Xpress class)

  Pass

  Fail

  N/A

• Observe the "on duty" HP trainer, were they providing a premium level of service? 0-6: not at all, 7-8: met expectation, 9-10: exceeds expectation. (observe the HP trainer for a min. of 10 minutes before rating)

• Group Fitness and Xpress class timetables are displayed and up to date

  Yes

  No

  N/A

• Air conditioning is working at a comfortable temperature, with all vents free from dust

  Yes

  No

  N/A

• Floors clear of sweat marks and no dust evident

  Yes

  No

  N/A

• Mirrors are smear free and clean

  Yes

  No

  N/A

• Mirrors are in good condition (none are cracked or broken)

  Yes

  No

  N/A

• Walls are clean with no damage or marks

  Yes

  No

  N/A

• All lights are working when turned on

  Yes

  No

  N/A

• All equipment is in good condition. (nothing broken or looking poor)

  Yes

  No

  N/A

• All equipment is stored and put away safely when not in use (no higher than 1.5 meters)

  Yes

  No

  N/A

• All yoga/gym mats are clean and free of damage. (should be stored properly)

  Yes

  No

  N/A

• Are all bikes clean with no old sweat marks evident?

  Yes

  No

  N/A

• All bike seats and handlebars are returned to either the base position or fully extended when not in use

  Yes

  No

  N/A

• All foot straps (on spinning bikes) are in good condition with none missing

  Yes

  No

  N/A

• All bikes "out of order" are removed from the studio where possible. (If bikes are not removed they must be marked appropriately with the correct brand signage)

  Yes

  No

  N/A

• If there are bikes out of order, how many in the studio exactly?

• Disinfection spray and paper towels are available for use in all studios. (in spinning studio please ensure there are 2 at each station)

  Yes

  No

  N/A

• All studio music systems are in good working order, as well as instructor microphones. (they should provide a clear and professional sound)

  Yes

  No

  N/A

• Are cleaners dressed in branded uniform and easy to identify?

  Yes

  No

  N/A

• Test the product knowledge of 2 other HP team members. (other than who has already been asked) Ask them to explain a group exercise class/Xpress class in detail. ALL must answer correctly to get a "pass"

  Pass

  Fail

  N/A

• Is there evidence of a club maintenance reporting system in the club, and is it being used by all team members?

• All emergency exits signage working around the club

  Yes

  No

  N/A

• All fire escapes are clear

  Yes

  No

  N/A

• Set off panic alarm in the club. Response time should be no longer than 2 minutes. Arriving on the scene must be a trained first aider with a fully stocked first aid box and defibrillator

  Yes

  No

  N/A

• Is the defibrillator up to date and working

  Yes

  No

  N/A

• First aid boxes are fully stocked and not using expired products. (check 2 boxes)

  Yes

  No

  N/A

• All fire equipment is clean, well maintained and not out of date. These should be hung appropriately on the wall. (not sitting on the floor)

  Yes

  No

  N/A

• Does the club have "extra's" to help repair or fix maintenance issues "same day" (light bulbs, locker fixtures, extra hair dryers, bike straps etc)

  Yes

  No

  N/A

• Check website to see if club information and club teams are up to date

  Yes

  No

  N/A

• Call the club. How long does it take before someone answers? (either time or how many "rings")

• Are members activities being promoted around the club?

  Yes

  No

  N/A

• All member welcome packages are well presented, up to date information and include a events journal

  Yes

  No

  N/A

• Are sales team members using the HP standard exercise history to present prices?

  Yes

  No

  N/A

• Does this club have a Kinderbetreung?

  Yes

  No

  N/A

• Is the Kinderbetreung properly branded & marketed as a part of the HP premium brand?

  Yes

  No

  N/A

• Are the main doors clean and smear free, creating a good first impression?

  Yes

  No

  N/A

• Are the opening times/operational hours clearly displayed?

  Yes

  No

  N/A

• Are the house rules displayed for all members to see before entering the room?

  Yes

  No

  N/A

• Is the reception area clean (clean floors, clean floor mats, clear path ) & reception desk clear, with no more than 2 items on the desk?

  Yes

  No

  N/A

• Are there staff profiles available for members to see? (name badges are not possible working with children, so a profile helps to inform members who works there and what their names are)

  Yes

  No

  N/A

• Are HP/Kinderbetreung team members dressed appropriately according to the HP premium brand dress code?

  Yes

  No

  N/A

• Are all access barriers working and in use?

  Yes

  No

  N/A

• Are the lights working in the area?

  Yes

  No

  N/A

• Is the area properly ventilated?

  Yes

  No

  N/A

• Does the kinderbetreung have a good/fresh scent? (Not smelling like old diapers)

  Yes

  No

  N/A

• Is the area clean and tidy when not in use? (All toys put away and organised)

  Yes

  No

  N/A

• Floors are clean with no visible dust or dirt in the corners

  Yes

  No

  N/A

• Walls & windows are in good condition/clean

  Yes

  No

  N/A

• Are toys clean and in good condition?

  Yes

  No

  N/A

• Is there a cleaning schedule for the ball pit?

  Yes

  No

  N/A

• How often is this performed?

• Are all cubbords and doors equipped to be locked when not in use?

  Yes

  No

  N/A

• Are all dangerous/sharp things put away and locked?

  Yes

  No

  N/A

• Is the changing table clean and clear with sanitary precautions available for keeping the area clean between diaper changes?

  Yes

  No

  N/A

• Are latex gloves available for staff use? (for changing diapers etc)

  Yes

  No

  N/A

• Is there a proper diaper disposal unit available and in use? ( needs to be in good condition)

  Yes

  No

  N/A

• Are all rubbish bins themselves clean and in good condition? And not overflowing.

  Yes

  No

  N/A

• All sinks are clean with no surface water present

  Yes

  No

  N/A

• All dispensers are full with product. ( eg: hand soap, toilet paper etc.)

  Yes

  No

  N/A

• Are all toilets working?

  Yes

  No

  N/A

• Toilet & toilet seat are clean (Both on and under)

  Yes

  No

  N/A

• WC/ Toilet area smells fresh and clean

  Yes

  No

  N/A

• Cleaning chemicals and cleaning towels are stored away and out of sight from children (when not in use)

  Yes

  No

  N/A

• Are all the daily open & close checklists completed and up to date?

  Yes

  No

  N/A

• Is the kinderbetreung equipped to handle any emergency situations (First aid kit, Fire extinguisher etc.) and are they "up to date"?

  Yes

  No

  N/A

• Is there a list of certified First Aider's (in club) and is it up to date?

  Yes

  No

  N/A