House Keeping Service and Brand Standards MHRS

No smoking sign on desk, smoking statement in guest directory, £100 fine information

Knock 3 times and say housekeeping, wait 3 secs and repeat

Only rooms being serviced are permitted to be wedged open. Stay over rooms left unattended

Heating thermostat must be set to off during summer and 18 degrees or no 2 on radiator valves

Air conditioning should be turned off at all times and set at 21 degrees as optimum

11 Watt candle or spiral bulb in bedside lights and ensure the same style of lamp is used for each light

All seams of lampshade should be positioned to the back of the lightning unit

When entering a bedroom any food trays glasses and catering utensils must be removed and placed at a designated point in the hotel away from guest view never left in the corridor

Always place a cloth napkin over the tray when removing the tray from bedroom or corridors

If a valance is on the bed it should be to the floor unless it's a new bed with no need for valance

Mattress protector to be used for all beds

Comforter to be placed on top of mattress protector on all beds

Bottom sheet to be placed to be placed on top of comforter on all beds

Sheer lux duvet 10.5 tog 50% micro fibre filling and 50% hollow fibre filling with white cover

Standard bed to have 4 pillows, in pillow protectors 2 bottom pillows in housewives pillow slips and the 2 top to be Oxford pillow slips

Runner bedspread and throw must not cover more than 3/4 of the bed

Zip and link and king size must have 4x 3 foot pillows in Oxford pillow slips and protectors

Duvet to be changed/ dry cleaned minimum once a quarter

Mattress protector to be cleaned once a quarter and pillows changed every 2 years depending on occupancy

Spare blankets to be available on requests and stored in housekeeping and covered

10 security hangers all matching in beech, all must face the same direction

Ironing board to be stored in wardrobe fixed to the wall no tears or stains only silver covers

Steam iron empty of water placed on the shelf in upright position, iron cord wrapped neatly around iron with a water container and temperature gage to be set to low

Room service breakfast card placed at the bottom corner of the bed nearest the door with charity leaflet

Do not disturb card to be hung on inner door handle facing outwards, displaying the do not disturb sign, leather standard

Departure-if the sign is still on the door at 11am then the housekeeping manager/supervisor to phone the room

By 2pm if the sign is still on the door a housekeeping manager and supervisor to check the health and safety of the guest

Stay over- if the sign is still on the door at 12pm the housekeeping manager/supervisor to phone the room and if there is no sign at 2:00 the housekeeping manager/supervisor to check the health and safety of the guest in the room

Stay over- a letter under the door asking the guest if they would like fresh towels

Room service menu to be displayed upright on the dressing table desk behind the compendium in line with the left hand side of the compendium

One quality local magazine placed on coffee table/dresser lined up perfectly on the LHS

In the same drawer as the hair dryer a laundry bag with tariff should be present and replaced if used

Fire notice should be displayed on a frame secured to the wall or door, signage must be agreed company standard

Hair dryer to be placed in the drawer of the dressing table or wardrobe. Free standing hair dryer must be placed in a hairdryer bag, hair dryer and bag free from dust

Bins must be fire retardant have a metal liner no plastic bag and placed under the dressing table or task

Luggage rack to be open and agreed at local level where they should be placed in the room not be be restrictive in access for guests

Trouser press to be mounted on walls wherever possible

Where safes are installed clear instructions for usage should be displayed. Installed at waist or suitable level (only in upgraded rooms)

Tea and coffee making tray should be located on a table, tea trolley or a purpose built shelf in the wardrobe or armoire, tray must include 2 cups and saucers or 2 mugs 2 teaspoons fresh milk sign standard wording to call reception. 1 kettle containing no water with lead tidily wrapped round base, tea pot spout facing inwards with lid slightly ajar.

4 sachets English breakfast tea 4 white sugar sachets 4 brown sugar sachets 2 earl grey sachets 2 herbal/fruit teas 4 milk jiggers 4 sweeteners short bread biscuits per person- single occ 1 packet dble occ 2 packets

If Nespresso machine container with 3 capsules Nespresso cup saucer and tea spoon on display and not in wardrobe

1 x 330ml Speyside sparkling and 1x still unless on filter system 1 x still 1x sparking labels facing forward sealed and on clean tray (pure water to be sealed with sticker and replaced everyday)

Glasses positioned upside down on standard foam backed coasters highly polished

Bible - Gideon positioned on bed side table to the right not in the drawer

MDH notepad or notepaper box and MDH pen placed by telephone 1 per room pen laying diagonally across pad or note box, cord to be wrapped around phone neatly. (suites to have telephone in bedroom and sitting room)

Bath towels - 1 bath sheet and 1 hand towel lay up per person dependent on occupancy. Environmental card to be hooked on bath towel rail

If stay over guest hangs towel over doors or on towel rail they should be re folded and placed on towel rail as standard

Towel rail to be switched off in the summer and turned on in the winter in arrival rooms

No towels to be placed in wardrobes

1 bath Matt per room folded over the side of the bath, 1 safety Matt per room rolled up and placed at the side of the bath

Bath robes in executive rooms and suites only placed on coat hanger on the back of the door 1 per person and if you wish to purchase sign on the higher, tie belt in the middle, fold sleeves inwards into pockets ensure logo is showing (must be white clean no holes rips or loops)

Peddle bin approximately 12 inches high chrome with liner where possible positioned between basin and bath

Sanitary bags stored in polished stainless steel holder positioned to the right of the toilet

Hot towel rail sign placed on r near towel rail

Cassa Blanco rocks 7.25 glasses placed upside down on MDH paper coasters highly polished no chips cracks smears or water marks

White 2 ply tissues with first sheet protruding at least half full in a polished chrome or leather box

A double make Toilet roll holder should be used if a single used spare toilet roll should be placed on shelf toilet rolls should be pointed daily and toilet rolls should be replaced if a third left on the roll

All rooms to have a shower cap presentation of products should be displayed in clean Perspex trays face cloths folded into triangles and placed into Perspex trays with toiletries

Toiletries replaced on request or after 3 days in a stay over.<br>1 x 30ml lavender and t tree bath and shower gel 1x 30ml lavender and T tree shampoo and 1x Lavender and T Tree soap

Slippers to be placed in wardrobe slippers to be left in presentation pack and presented in a white skipper bag

Ensure the master switch by the door is only turning on 1 light in the room ideally the centre light if possible

If the bedroom has net curtains they must be left open

The welcome/ welcome back card card must be signed by GM and placed next to the fruit bowel