Title Page
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Location Audited
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Conducted on
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Lady or Gentleman Audited
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Auditor
Services
Courtesy and Manners
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If a room attendant, minibar attendant or technician is encountered, they are very polite and professional. Their appearance is consistent with the property style and demonstrates a strong sense of personal care and hygiene.
Guest Comfort and Convenience
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Toiletries and cosmetics are neatly arranged.
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Small appliances provided by the hotel have their cords neatly coiled and appliances are tidily arranged in a convenient location.
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End sheets of toilet issue are neatly pointed or similarly cared for.
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Bathroom amenities are sufficiently supplied to last until the next service. Any single-use amenity that is more than half depleted has a fresh product added.
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If provided complimentary, food and beverage amenities are freshened and/or replaced as necessary.
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If applicable, items consumed from the minibar are replaced at some point during the day.
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If ice had been provided in the ice bucket, ice bucket is drained and cleaned, or completely refreshed.
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Clothing left around the room is neatly folded or draped and left within immediate guest view.
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Shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas.
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Personal guest belongings, other than clothing or toiletries, are not substantially disturbed and no guest belongings are missing.
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Hotel collateral such as service directories, in-room dining menus, corporate directories, etc. are neatly arranged.
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TVs are turned off or set to a dedicated welcome channel, furniture throughout the room is nearly straightened and closet and cupboard doors are closed.
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All window treatments are opened, if appropriate, have a symmetrical appearance and are uniform day-to-day.
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Depleted complimentary room amenities are replenished, such as notepads, pens, and laundry kits.
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Burned out light bulbs or other malfunctioning equipment is replaced/repaired.
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Daily service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed.
Technical Execution, Skill, & Knowledge
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All used bathroom linens and robes are removed and neatly replaced unless the guest opts into an environmental preference program.
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The bed is tightly and attractively remade with decorative elements replaced.
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If the guest opts into an environmental preference program, their requests are honored.
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Soiled in-room dining serviceware, trays or trolleys are removed from the room and not left in the corridor.
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Magazines and newspapers are neatly compiled and arranged.
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Security precautions are taken when staff is servicing rooms.
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Guest room corridors are kept near and organized during daily service.
Sense of Luxury
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High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves.
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Personal guest belongings, other than clothing or toiletries, are handled in a noteworthy manner.
Cleanliness and Condition
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The bathroom floor is thoroughly cleaned.
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All bathroom fixtures are thoroughly cleaned.
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Bathroom appointments such as mirrors, shelves, etc. are thoroughly cleaned.
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All fresh bathroom linens are clean and in excellent condition.
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Debris is thoroughly removed from all areas of the bedroom floor.
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Any significant dust, debris or spillage on furniture surfaces is thoroughly cleaned.
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Following daily service, all bad linens are completely clean and in exceptional condition unless the guest opts into an environmental preference program.
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Wastebaskets and ashtrays throughout the bedroom and bathroom are emptied/cleaned.
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If used, glassware, silver or china in the room is thoroughly cleaned.
Wellness
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The room has an extremely fresh, comfortable atmosphere when the guest returns.
Sustainability
Facilities
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Property offers environmental options for housekeeping services.
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Environmental program is completed as expected.
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Efforts are made to reduce energy consumption by turning off unnecessary lights of appliances.
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Amenities are not replaced until necessary.
