Housekeeping Daily Service Forbes 2024

The bathroom floor is thoroughly cleaned

All bathroom fixtures are thoroughly cleaned

Bathroom appointments such as mirrors, shelves, etc. are thoroughly cleaned

All used bathroom linens and robes are removed and neatly replaced unless the guest opts into an environmental preference program

All fresh bathroom linens are clean and in excellent condition

Toiletries and cosmetics are neatly arranged

High quality underliners are used for toiletries on vanity or counter surfaces, but not under items on narrow shelves

Small appliances provided by the hotel have their cords (i.e. hairdryer, iron, etc.) neatly coiled and appliances are tidily arranged in a convenient location

End sheets of toilet tissue are neatly pointed or similarly cared for

Bathroom amenities are sufficiently supplied to last until the next service. Any single-use amenity that is more than half depleted has a fresh product added

Debris is thoroughly removed from all areas of the bedroom floor

Any significant dust, debris or spillage on furniture surfaces is thoroughly cleaned

Following daily service, all bed linens are completely clean and in exceptional condition unless the guest opts into an environmental preference program

The bed is tightly and attractively remade with decorative elements replaced

If the guest opts into an environmental preference program, their requests are honored

Wastebaskets and ashtrays throughout the bedroom and bathroom are emptied/cleaned

Soiled in-room dining serviceware, trays or trolleys are removed from the room and not left in the corridor

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If used, glassware, silver, or china in the room is thoroughly cleaned

If provided complimentary, food and beverage amenities are freshened and/or replaced as necessary

If applicable, items consumed from the minibar are replaced at some point during the day

If ice had been provided in the ice bucket, ice bucket is drained and cleaned, or completely refreshed

Clothing left around the room is neatly folded or draped and left within immediate guest view

Shoes left out in the room are paired and neatly placed near where the guest had left them, out of high traffic areas

Personal guest belongings, other than clothing or toiletries, are not substantially disturbed and no guest belongings are missing

Personal guest belongings, other than clothing or toiletries, are handled in a noteworthy manner

Magazines and newspapers are neatly compiled and arranged

Hotel collateral such as service directories, in-room dining menus, corporate directories, etc. are neatly arranged

TVs are turned off or set to a dedicated welcome channel, furniture throughout the room is neatly straightened and closet and cupboard doors are closed

All window treatments are opened, if appropriate, have a symmetrical appearance and are uniform day-to-day

Depleted complimentary room amenities are replenished, such as notepads, pens, and laundry kits

Burned out light bulbs or other malfunctioning equipment is replaced/repaired

The room has an extremely fresh, comfortable atmosphere when the guest returns

Daily service is provided in a timely, convenient and discreet manner so that the guest does not feel disturbed

If a room attendant, minibar attendant or technician is encountered, are they very polite and professional

Is their appearance consistent with the property style and do they demonstrate a strong sense of personal care and hygiene

Are security precautions taken when staff is servicing rooms

Are guest room corridors kept neat and organized during daily service

Does the property offer environmental options for housekeeping services*

Is the environmental program completed as expected*

Are efforts made to reduce energy consumption by turning off unnecessary lights or appliances*

Are amenities not replaced until necessary*