HP Austria Weekly Standards & Service Audit

• 2016

• HP Austria Weekly Standards & Service Audit

• Austria

• Conducted on

  Date

• Jana Kratochvílová

• Location
  Address

1.0 Service at reception

• Are team smartly presented with standard name badge evident.

  Yes

  No

  N/A

• Are members being greeted with a welcoming genuine smile and being engaged

  Yes

  No

  N/A

• Are members being acknowledged while interacting with other member or on the phone (eye contact and smile)

  Yes

  No

  N/A

• Was the phone answered within 5 rings

  Yes

  No

  N/A

• Did the receptionist say hello, the name of the club and introduce themselves

  Yes

  No

  N/A

• Did the reception team respond to email enquiry within 10 minutes of receiving

  Yes

  No

  N/A

• Were the questions answered professionally to members' satisfaction

  Yes

  No

  N/A

• Were the complains dealt with professionally

  Yes

  No

  N/A

• Did the receptionist have knowledge of all products

  Yes

  No

  N/A

• Is the reception area clean, tidy and clutter free

  Yes

  No

  N/A

2.0 Retail Area

• All POS up to date and presented as per brand standard

  Yes

  No

  N/A

• Retail area looks well presented and is clean

  Yes

  No

  N/A

• Fridges are fully stocked, all labels facing forward and all stock displayed neatly with price visible

  Yes

  No

  N/A

3.0 Male and Female Changing Rooms and Toilets.

• All lockers displaying up to date disclaimers

  Yes

  No

  N/A

• Lockers are clean and door is closed when not in use

  Yes

  No

  N/A

• Are all lockers available for use. Is there a brand standard sign displayed when out of order

  Yes

  No

  N/A

• All lockers have 2 hangers present

  Yes

  No

  N/A

• No towels or litter are left in the changing rooms

  Yes

  No

  N/A

• All toilets working. Is a brand standard sign displayed when out of order

  Yes

  No

  N/A

• Toilets smell fresh and stock is available

  Yes

  No

  N/A

• Toilets seats are present and secure

  Yes

  No

  N/A

• Sun beds are available and all tubes working

  Yes

  No

  N/A

• Sun beds are cleaned with cleaning schedule in place

  Yes

  No

  N/A

• Spray bottles and paper tissue available

  Yes

  No

  N/A

4.0 Wellness Area and Wet Area.

• Saunas and steam room on and at the correct temperature

  Yes

  No

  N/A

• Saunas and steam room smell fresh with essence present

  Yes

  No

  N/A

• Loungers and furniture are all in good condition and clean

  Yes

  No

  N/A

• Relaxation rooms clean with no discarded towels evident

  Yes

  No

  N/A

• Swimming pool water is crystal clear and at the correct temperature

  Yes

  No

  N/A

• No scum lines evident in swimming pool

  Yes

  No

  N/A

5.0 Gym Area.

• All machines clean and working with none out of order

  Yes

  No

  N/A

• The correct out of order signage is displayed where appropriate

  Yes

  No

  N/A

• Gym area clean, tidy and clutter free

  Yes

  No

  N/A

• Bike seats and handlebars returned to the base when not in use

  Yes

  No

  N/A

• All equipment is stored away when not in use with no trip hazards

  Yes

  No

  N/A

• All team members are in uniform with name badge on

  Yes

  No

  N/A

• Are members being greeted with welcoming smile

  Yes

  No

  N/A

• Were MI trainers interacting with members? Did you witnessed at least 5 interactions with members during your visit?

  Yes

  No

  N/A

• Did you witnessed during your visit at least one substantially helpful interaction done by MI

  Yes

  No

  N/A

• Was Express class announced 10 minutes before scheduled beginning

  Yes

  No

  N/A

• Was Express class held on time

  Yes

  No

  N/A

6.0 Group Exercise and Studios.

• Studio timetables displayed and up to date

  Yes

  No

  N/A

• Did instructor introduced himself and shortly describe the class

  Yes

  No

  N/A

• Did instructor asked for newcomers and advised them how to begin (set up, what equipment etc.)

  Yes

  No

  N/A

• Did instructor asked for any healthy issues and advised recommended options based on these

  Yes

  No

  N/A

• Did instructor educated members how to stored equipment after the class

  Yes

  No

  N/A

• All equipment immaculately stored safely when not in use

  Yes

  No

  N/A

• Foot straps are all in good condition

  Yes

  No

  N/A

• All seats and handlebars returned to the base when not in use

  Yes

  No

  N/A

7.0 Sign Off.

• Yes

  No

  N/A