Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Select date
Staff Issues (Holiday, Sickness, Lieu Day)
Sales (Yesterday, MTD, Target)
Comments & Feedback
Functions and Events
Other issues
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Sign once completed
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3C's 1. Good Communication 2. Great Cleanliness & Maintenance 3. Fantastic Customer Service
Reminder the 5-10 rule, Member or Guests within 10ft receive Visual Recognition Member or Guests within 5ft are Engaged with
Service, Sales & Up selling We are looking for that 'Little bit more'