IGA - Store walk checklist

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External Area

• Front entrance clean and tidy?

  Yes

  No

  N/A

• All bins emptied?

  Yes

  No

  N/A

• External trolley bay empty?

  Yes

  No

  N/A

• Car park clean and tidy?

  Yes

  No

  N/A

• Have all the previous audit points been actioned?

  Yes

  No

  N/A

• Window posters up and current?

  Yes

  No

  N/A

General area

• Repairs and maintenance issues reviewed?

  Yes

  No

  N/A

• Has WHS been reviewed and are all departments using relevant PPE?

  Yes

  No

  N/A

• Have food safety and weight checks been reviewed and actioned?

  Yes

  No

  N/A

• Is a 1kg or 2kg test mass used for all store scale checks?

  Yes

  No

  N/A

• Are scale checks documented for all trade scales on each trading day & available for view?

  Yes

  No

  N/A

• Sales, gross profit, wages review?

  Yes

  No

  N/A

• Has competitor pricing been reviewed?

  Yes

  No

  N/A

• Customer service standards current and up-to-date?

  Yes

  No

  N/A

• Outstanding staff issues actioned/resolved?

  Yes

  No

  N/A

• Cleaning and Safety standards up-to-date?

  Yes

  No

  N/A

Front end

• Are sufficient trolleys, baby capsules and baskets available and are clean and in good condition?

  Yes

  No

  N/A

• Trolley bay floor clean?

  Yes

  No

  N/A

• All impulse stands well-stocked, neat and tidy?

  Yes

  No

  N/A

• Weight checks actioned?

  Yes

  No

  N/A

• For products packed upon sale, are these accurately tared?

  Yes

  No

  N/A

• Have the latest operation audit points been actioned?

  Yes

  No

  N/A

• Are all staff wearing uniforms / name badges as per company standards? Is jewellery policy adhered to?

  Yes

  No

  N/A

• Staff rosters meeting the demands of trading periods?

  Yes

  No

  N/A

• Are unused checkouts closed-off correctly?

  Yes

  No

  N/A

• Are cigarettes fully stocked?

  Yes

  No

  N/A

Produce Department

• All cabinets well merchandised and ticketed?

  Yes

  No

  N/A

• All orders completed and submitted?

  Yes

  No

  N/A

• Do all trade scales appear level (check bubble), clean and in good working order (check at least 3 scales in different departments)?

  Yes

  No

  N/A

• Is stock stored correctly?

  Yes

  No

  N/A

• Is the workroom clean, neat and tidy?

  Yes

  No

  N/A

• Is the cool room clean, neat and tidy?

  Yes

  No

  N/A

• Random date-code check and rotation of stock.

  Yes

  No

  N/A

• All shrinkage and markdowns actioned and recorded?

  Yes

  No

  N/A

• Shrinkage area clean and tidy?

  Yes

  No

  N/A

• All temperature checks been actioned and recorded?

  Yes

  No

  N/A

• Checkout staff tested for new products?

  Yes

  No

  N/A

• Have the latest operation audit points been actioned?

  Yes

  No

  N/A

• Are all staff wearing uniforms / name badges as per company standards? Is jewellery policy adhered to?*

  Yes

  No

  N/A

• Advertised specials checked against catalogue?

  Yes

  No

  N/A

• Advertised promotional lines well merchandised and ticketed correctly?

  Yes

  No

  N/A

• Are all produce lines ticketed, including country of origin?

  Yes

  No

  N/A

• For in-store pre-packaged items, do these appear adequately tared?

  Yes

  No

  N/A

• For in-store pre-packaged items, are these labelled with an accurate weight statement?

  Yes

  No

  N/A

• Full range on offer?

  Yes

  No

  N/A

• Sales, mix, GP, previous, plans for rest of week?

  Yes

  No

  N/A

Bakery Department

• All other bakery lines ticketed?

  Yes

  No

  N/A

• Full range on offer?

  Yes

  No

  N/A

• Do all trade scales appear level (check bubble), clean and in good working order (check at least 3 scales in different departments)?<br>

  Yes

  No

  N/A

• All cabinets / bins / fixtures well merchandised and ticketed?

  Yes

  No

  N/A

• Stock stored correctly?

  Yes

  No

  N/A

• Production area clean, neat and tidy?

  Yes

  No

  N/A

• Coolroom clean, neat and tidy?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock

  Yes

  No

  N/A

• All shrinkage and markdowns actioned and recorded?

  Yes

  No

  N/A

• All temperature checks been actioned and recorded (incl. hot food checks)

  Yes

  No

  N/A

• All food safety procedures actioned and followed in the correct manner?

  Yes

  No

  N/A

• Have the latest operation audit points been actioned?

  Yes

  No

  N/A

• Are all staff wearing uniforms / name badges as per company standards? Is jewellery policy adhered to?

  Yes

  No

  N/A

• Advertised specials checked against catalogue?

  Yes

  No

  N/A

• Advertised promotional lines well merchandised and ticketed correctly?

  Yes

  No

  N/A

• For in-store pre-packaged items, are these labelled with an accurate weight statement?

  Yes

  No

  N/A

• For in-store pre-packaged items, do these appear adequately tared?

  Yes

  No

  N/A

• Are all tickets clean?

  Yes

  No

  N/A

Deli Department

• Cooked chickens on offer?

  Yes

  No

  N/A

• Load limits checked? If required actioned?

  Yes

  No

  N/A

• Do all trade scales appear level (check bubble), clean and in good working order (check at least 3 scales in different departments)?

  Yes

  No

  N/A

• For products packed upon sale, are these accurately tared?

  Yes

  No

  N/A

• All orders completed and submitted?

  Yes

  No

  N/A

• Cheese cabinets well merchandised and ticketed?

  Yes

  No

  N/A

• Cheese cabinet: Random date-code checks and rotation of stock?

  Yes

  No

  N/A

• Is stock stored correctly?

  Yes

  No

  N/A

• Bread range available and well merchandised?

  Yes

  No

  N/A

• Cake and bread range available and well merchandised?

  Yes

  No

  N/A

• Is workroom clean, neat and tidy?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock?

  Yes

  No

  N/A

• Is cool room clean, neat and tidy?

  Yes

  No

  N/A

• All shrinkage and markdowns actioned and recorded?

  Yes

  No

  N/A

• Shrinkage area clean and tidy?

  Yes

  No

  N/A

• All temperature checks been actioned and recorded?

  Yes

  No

  N/A

• All food procedures actioned and followed in the correct manner?

  Yes

  No

  N/A

• Have the latest operation audit points been actioned?

  Yes

  No

  N/A

• Are all staff wearing uniforms / name badges as per company standards? Is jewellery policy adhered to?

  Yes

  No

  N/A

• Advertised specials checked against catalogue?

  Yes

  No

  N/A

• Advertised promotional lines well merchandised and ticketed correctly?

  Yes

  No

  N/A

• All delicatessen and seafood lines ticketed, including country of origin?

  Yes

  No

  N/A

• For in-store pre-packaged items, do these appear adequately tared?

  Yes

  No

  N/A

• For in-store pre-packaged items, are these labelled with an accurate weight statement?

  Yes

  No

  N/A

• Full range on offer?

  Yes

  No

  N/A

• All cabinets / bins / fixtures well merchandised and ticketed?

  Yes

  No

  N/A

Meat Department

• Advertised specials checked against catalogue?

  Yes

  No

  N/A

• Advertised promotional lines well merchandised and ticketed correctly?

  Yes

  No

  N/A

• Do all trade scales appear level (check bubble), clean and in good working order (check at least 3 scales in different departments)?

  Yes

  No

  N/A

• All other meat lines ticketed, including country of origin?

  Yes

  No

  N/A

• Full range on offer?

  Yes

  No

  N/A

• Are all cabinets / bins / fixtures well merchandised and ticketed?

  Yes

  No

  N/A

• All orders completed and submitted?

  Yes

  No

  N/A

• Stock stored correctly?

  Yes

  No

  N/A

• Stock is fresh and appealing?

  Yes

  No

  N/A

• Check minces for quality and dates (3 days used by)?

  Yes

  No

  N/A

• For in-store pre-packaged items, are these labelled with an accurate weight statement?

  Yes

  No

  N/A

• For in-store pre-packaged items, do these appear adequately tared?

  Yes

  No

  N/A

• Workroom clean, neat and tidy?

  Yes

  No

  N/A

• Coolroom clean, neat and tidy?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock?

  Yes

  No

  N/A

• All shrinkage and markdowns actioned and recorded?

  Yes

  No

  N/A

• All temperature checks been actioned and recorded?

  Yes

  No

  N/A

• All food safety procedures actioned and followed in the correct manner?

  Yes

  No

  N/A

• Have all the previous audit points been actioned?

  Yes

  No

  N/A

• Are all staff wearing uniforms / name badges as per company standards? Is jewellery policy adhered to?

  Yes

  No

  N/A

Dairy / Freezer Departments

• Date-code checks actioned and recorded?

  Yes

  No

  N/A

• All orders completed and submitted?

  Yes

  No

  N/A

• All shrinkage and markdowns actioned and recorded?

  Yes

  No

  N/A

• Shrinkage area clean and tidy?

  Yes

  No

  N/A

• Cool room neat, clean and tidy?

  Yes

  No

  N/A

• Stock stored correctly and no build-up of shrinkage?

  Yes

  No

  N/A

• Floor is clean and clear?

  Yes

  No

  N/A

• Random date-code checks and rotation of stock?

  Yes

  No

  N/A

• Check for ice build-up

  Yes

  No

  N/A

• All temperature checks been actioned and recorded?

  Yes

  No

  N/A

• Have the latest operation audit points been actioned?

  Yes

  No

  N/A

• Are all staff wearing uniforms / name badges as per company standards? Is jewellery policy adhered to?

  Yes

  No

  N/A

• Are load levels being adhered to?

  Yes

  No

  N/A

Grocery Department

• Out-of-date and markdowns actioned and recorded?

  Yes

  No

  N/A

• Do all trade scales appear level (check bubble), clean and in good working order (check at least 3 scales in different departments)?

  Yes

  No

  N/A

• Eggs available, well merchandised and ticketed?

  Yes

  No

  N/A

• Damaged eggs (cartons) removed and recorded?

  Yes

  No

  N/A

• Date-code checks are actioned and recorded?

  Yes

  No

  N/A

• Ends as per promotional planner?

  Yes

  No

  N/A

• Ends and displays well merchandised and ticketed?

  Yes

  No

  N/A

• For in-store pre-packaged items, do these appear adequately tared?

  Yes

  No

  N/A

• For in-store pre-packaged items, are these labelled with an accurate weight statement?

  Yes

  No

  N/A

• Floor sweep program and schedule actioned and recorded?

  Yes

  No

  N/A

• Shelf stripping clean and in good condition?

  Yes

  No

  N/A

• All end-bases are clean and in good condition?

  Yes

  No

  N/A

• Have all previous audit points been actioned?

  Yes

  No

  N/A

• Are all staff wearing uniforms / name badges as per company standards? Is jewellery policy adhered to?

  Yes

  No

  N/A

• Advertised specials checked against catalogue?

  Yes

  No

  N/A

• Advertised and promotional lines well merchandised and ticketed correctly?

  Yes

  No

  N/A

Storeroom

• Loose stock stored as per store guidelines?

  Yes

  No

  N/A

• Review excess stock

  Yes

  No

  N/A

• All shrinkage and markdowns actions been recorded and actioned?

  Yes

  No

  N/A

• All rubbish bins secure?

  Yes

  No

  N/A

• Loading bay swept?

  Yes

  No

  N/A

• Toilets cleaned as per cleaning program and schedule?

  Yes

  No

  N/A

• Staff room clean, neat and tidy?

  Yes

  No

  N/A

• All invoices checked and marked-off when a delivery is received?

  Yes

  No

  N/A

• All equipment working correctly?

  Yes

  No

  N/A

• Safety signs / cleaning equipment visible and in good condition?

  Yes

  No

  N/A

• All fire exits clear and visible?

  Yes

  No

  N/A

• All fire equipment easily accessible?

  Yes

  No

  N/A

• Back door(s) locked at all times?

  Yes

  No

  N/A

• All temperature checks actioned and recorded?

  Yes

  No

  N/A

• Have the latest operation audit points been actioned?

  Yes

  No

  N/A

• Are all staff wearing uniforms / name badges as per company standards? Is jewellery policy adhered to?

  Yes

  No

  N/A

• Storeroom / back dock neat, clean and tidy?

  Yes

  No

  N/A

Scanning / Stock Control

• All weekly specials tickets on displays?

  Yes

  No

  N/A

• All in-store special tickets on display?

  Yes

  No

  N/A

• All cigarette prices up-to-date?

  Yes

  No

  N/A

• All Black&Gold and Price Match tickets on display?

  Yes

  No

  N/A

• All markdown, shrinkage and wastage logbooks actioned?

  Yes

  No

  N/A

• Are all staff wearing uniforms / name badges as per company standards? Is jewellery policy adhered to?

  Yes

  No

  N/A

• Office neat and tidy?

  Yes

  No

  N/A

• All price changes been completed?

  Yes

  No

  N/A

• All Community Chest posters on display?

  Yes

  No

  N/A