Ritchies Stores Front End Audit

Cigarette sales increases 15% or more on L/Y

Last Food Safety Audit Result benchmark 100%

Register Balances 0% YTD

Yearly Audit benchmark 90% +

Cashier present at regsiters and Supervisor present at front.

SCO attendant is available, SCO Vest is being worn

No more than 3 customers waiting in Express, 2 waiting on a large register.

Team are all following the 1 metre rule.

Satisfactory body language, greeting, smile, enthusiasm and farewell.

All registers , Self serve checkouts, EFTPOS pin pads are in working order.

Cashiers are communicating current promotions.

Cashiers checking notes for counterfeits/circling all EFTPOS cash outs.

Supervisor/ Senior Red Cards Used Correctly.

Bag checks performed as necessary.

Correct bag packing practice/reusable bags available, stands fully stocked.

Floor team for register assistance have their trays ready.

Register accountability is in place and correctly followed.

Ritchies Dress Standards are followed, name badges being worn.

Operators have no personnel items with them, including mobile phones.

Cashiers selling tobacco have completed training and have ACS on name badges.

Fridges and displays on and around registers well stocked.

Ritchies Gift Cards, IGA Gift Cards, and iTunes/Google Cards are available.

Customer Suggestion and Catalogue Enquiry Forms are available and in use.

CB Card/Rewards card are requested.

Entrance to store is clean and tidy.

Walls, window sills and floors clean, bins emptied.

Registers clean and tidy, no unwanted clutter or left behind items.

Sponges on registers and changed regularly.

CB, Rewards cards, Xmas Club application forms available

Magazine and Flower displays are full and tidy.

Phone displays tidy and ticketed.

Trolleys, baby trolleys all in working order, Trolley bay clean.

Customer baskets and stand clean and baskets available

Cigarette counter tidy, compliance signage in place. TV price board working<br>

Register lights and belts are clean and in good working order.

Registers logged calls to IT are recorded and followed through, Surefire Problems Book is easily located .

Regsiter stationery is adequate.

Trolleys/Chains used at registers.

Stock rotation, ticketing, SATO all followed correctly.

Only authorised JASOL chemicals in use.

Cleaning and daily cleaning handover checklists are followed and in use.

S/V tasks given or due are completed satisfactory with in time frame given

All front end Manuals are current and easily located.

S/V Updates are being received and actioned.

Store use, left Behind items including EFTPOS/credit cards actioned correctly.

Daily Scale calibration and pin pad checks Compliant

Register Tray Lockable Draws are all working.

Hold Up Procedure in place, team are aware of panic buttons if app.

Counting Room is well stocked and tidy, operators balance sheets are displayed.

Register Balance discrepancies followed Up

Supervisor's Pigeon Hole is checked daily.

Cigarette order book in use, order up to figure in place.

Cigarette vault is clean and tidy, correct stock weight.

No Cigarette OOS, no over facing of Cigarettes

Check Seals, Visitor Log Book and Stickers are in use.

Change Draw is counted and co-signed. No eftpos cards present.

Code of Practice available and used.

PA in working order and in use.

Magazine Returns are completed and up to date.

Surefire instruction manuals available on all registers.

On Call Roster prepared, used daily and registers opened quickly.

No customer Credit card numbers are being recorded or written down by team members.

No Register and eftpos issues, any issues are being addressed.

Credit Card Policy is adhered to. All pin pads are secure and in working order.

Manual eftpos/credit card sales are not conducted.

S/V keys are with S/V on duty and not left on registers or in drawers

SCO issues recorded have been actioned and resolved. SCO reporting book is easily located.

Store is present for monthly S/V phone links

Service Supervisor is attending weekly Department Meetings.

Communication Book or another form of communication is used daily.

All front end team are bringing to life the Ritchies Values and Culture.

Cashier Training Manual/ CB Training Manual signed off/signed forms sighted.

Initial Cigarette Training completed/signed forms sighted.

Cigarette Refresher Training Completed/signed forms sighted.

Produce Walks and Tests are being completed.

Store huddles are being held

All Service Supervisors have completed the S/V checklist/signed forms sighted.

Service Supervisor having monthly one on ones with Store Manager/minutes of last meeting sighted