Information
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Conducted on
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Prepared by
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Location
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Sub location
- Terminal 5 Shorthaul
- CET T5
- Shorthaul Casualty
- Longhaul Casualty
- LGW Hangar 6
- LGW North Terminal
- MMU
- SCC
- Terminal 5 Longhaul
- FSF
- Engine Shop
- Logistics
- BAMC
- BAMG
- BAAE
- BACE
- BAIE
- BADC
- London City
- CET Base
- Paint
- Support
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Shift Manager
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Team or department
Communication
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Do you receive a team or shift briefing from your Supervisor or Manager?
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How often do you receive a briefing?
- Daily
- Weekly
- Monthly
- Never
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What topics are covered in the daily briefing?
- Performance
- Plan for the day
- H&S information/bulletins
- Quality Alerts/Information
- Recognition
- Local notices
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Does you Manager set the tone by:
- Providing a welcome
- Recognition of achievements
- Opportunities for questions
- Appears open & honest
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Are the weekly Engineering performance metrics discussed/presented to the team/shift?<br>e.g. TDR, ADDs, Cabin performance, schedule impact, delays etc.
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Are you notified when a briefing is taking place?
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How are you normally informed when a business briefing is taking place?
- Noticeboard
- Daily briefing
- Sharepoint
- Word of mouth
- Don't know
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Do you receive a monthly detailed business briefing?
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Who normally delivers the detailed business briefing?
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Have you received a quarterly financial performance briefing?
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Apart from briefings, what other media do you read or use to keep up to date?
- Leading Edge
- Up to Speed
- Yammer
- SharePoint
- Intranet
- Weekly brief
- Other
- Do not use other publications
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Is there any other information you would like to receive?
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Do you know the management team in your department?
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When did you last meet or have a briefing with your GM?
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How often would you like to see your General Manager?
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Do you feel that your General Manager listens to concerns you may have?
Development
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Have you been offered a 1-2-1 meeting with your manager or supervisor to discuss your development?
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How often do you meet with your Supervisor or Manager?
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How often would you like to meet with your Supervisor or Manager?
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Do you feel able to approach your Manager/Supervisor about any concerns or personal issues that you may be dealing with?
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Have you received appropriate training to carry out your role?
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Do you feel that you have been offered sufficient opportunities to attend training that may support your development?
Wellbeing
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Have you received recognition from your Manager/Supervisor for any tasks you may have carried out?
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How were you recognised?
- Verbally
- Letter or email
- Briefing
- BRAVO
- Golden Ticket
- Other
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After a period of illness/absence, have you had a return to work discussion with your Manager/Supervisor?
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Do you know about the British Airways Wellbeing initiative and portal?
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Do you feel that you have relevant information that supports your wellbeing?
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Do you know who your Wellbeing advisor is within your department?
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Are you aware of the limits with regards to drugs and alcohol?
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Are you aware of when you may be tested?
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Are you aware of the Helpdirect service available to all colleagues?
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Are you aware of safe call?
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Do you feel that you have the necessary tools to do your job?
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What tools do you need to support you in your job?
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Do you know how to replace or request equipment or tools?
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What wellbeing information would you like to receive more information about? E.g. Drugs and alcohol awareness, dealing with stress, nutrition and health etc.
Customer
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Are you familiar with the Customer Hallmarks?
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Do you confiedent meeting and engaging with our customers?
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Comments
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Do you receive any feedback or information about the customer viewpoint of our products and performance?
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What would you like to see more of in terms of support for engineers with regards to engaging with customers?
Summary
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Is there anything else you would like to mention with regards to engagement and wellbeing?