Communication

  • Do you receive a team or shift briefing from your Supervisor or Manager?

  • How often do you receive a briefing?

  • What topics are covered in the daily briefing?

  • How useful do you find the briefings from your Manager? (Not very useful (0) Very useful (5))

  • Does you Manager set the tone by:

  • Are the weekly Engineering performance metrics discussed/presented to the team/shift?
    e.g. TDR, ADDs, Cabin performance, schedule impact, delays etc.

  • How well are the performance metrics explained? (Not very well (0) Very clearly (5))

  • Are you notified when a briefing is taking place?

  • How are you normally informed when a business briefing is taking place?

  • Do you receive a monthly detailed business briefing?

  • Who normally delivers the detailed business briefing?

  • Have you received a quarterly financial performance briefing?

  • Was the briefing relevant and easy to follow? (Not very relevant (0) Very relevant (5))

  • How likely are you to ask questions during a business briefing? ( Not very likely (0) Very likely (5))

  • Apart from briefings, what other media do you read or use to keep up to date?

  • Is there any other information you would like to receive?

  • Do you know the management team in your department?

  • When did you last meet or have a briefing with your GM?

  • How often would you like to see your General Manager?

  • How comfortable do you feel approaching or asking a question of your General Manager? (Not very confident (0) Very confident (5))

  • Do you feel that your General Manager listens to concerns you may have?

Development

  • Have you been offered a 1-2-1 meeting with your manager or supervisor to discuss your development?

  • How often do you meet with your Supervisor or Manager?

  • How often would you like to meet with your Supervisor or Manager?

  • Do you feel able to approach your Manager/Supervisor about any concerns or personal issues that you may be dealing with?

  • Have you received appropriate training to carry out your role?

  • Do you feel that you have been offered sufficient opportunities to attend training that may support your development?

Wellbeing

  • Have you received recognition from your Manager/Supervisor for any tasks you may have carried out?

  • How were you recognised?

  • After a period of illness/absence, have you had a return to work discussion with your Manager/Supervisor?

  • Do you know about the British Airways Wellbeing initiative and portal?

  • Do you feel that you have relevant information that supports your wellbeing?

  • Do you know who your Wellbeing advisor is within your department?

  • Are you aware of the limits with regards to drugs and alcohol?

  • Are you aware of when you may be tested?

  • Are you aware of the Helpdirect service available to all colleagues?

  • Are you aware of safe call?

  • Do you feel that you have the necessary tools to do your job?

  • What tools do you need to support you in your job?

  • Do you know how to replace or request equipment or tools?

  • What wellbeing information would you like to receive more information about? E.g. Drugs and alcohol awareness, dealing with stress, nutrition and health etc.

Customer

  • Are you familiar with the Customer Hallmarks?

  • Do you confiedent meeting and engaging with our customers?

  • Comments

  • Do you receive any feedback or information about the customer viewpoint of our products and performance?

  • What would you like to see more of in terms of support for engineers with regards to engaging with customers?

Summary

  • Is there anything else you would like to mention with regards to engagement and wellbeing?

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