Installation Customer Satisfaction Survey

• Document No.

• Audit Title

• Client / Site glyenneath

• Conducted on 8/9/14

  Date

• Prepared by Scott Jenner

• Location
  Address

• Personnel

0 = Very poor, 10 = Very good

• Was the delivery of the cabinets & the installation team as required? Late arrival from sub contractors due to traffic.joda wagon also late .

• Was the offload completed without disruption to the site, traffic or pedestrians? Due to traffic lights and narrow entrance unload to a bit longer no problems to pedestrians

• Were the rules for working on the site respected? Well behaved no problems

• Did the installation team have a good flexible working relationship with others on site? Worked well with customer services

• Was the installation on schedule - equipment delivery & handover dates met? Joda late arrival sub contractors late arrival hand over met missing parts to be put in

• Aesthetic part of assembly / installation ok? Some points I pulled them up on quickly resolved

• Cabinet specification correct? Yes

• Technical documentation ok? All documentation correct

• Level of professionalism - respect demonstrated on site including H&S, appearance, tidy work area? New hi vis required

• Cabinets functional & fit for purpose? All cases 90% complete

• Response times to close outstanding issues on site? Improvement required

• Is the escalation process for the site available & clear? Yes

• If escalation was required, were expectations met with regards response times / communication? Not required as of yet

• How could we improve? Timekeeping arriving early than specified time to allow for traffic and inductions

• Photo of the completed works

  Media

• Name & signature of the person completing this form Scott Jenner

  Sign

• Any comments? Job went ok not to many problems sub contractors are not up to speed with the paper work as yet there is room for improvement