Internal Shift Manager Interview

• Candidate Name

• Interviewer

• Pub Name and Number

• Location
  Address

• Interview Date

  Date

• Date Shift Leader Exam was Complete

• Application form completed

  yes

  no

To Be completed by Area Manager

• Proof of right to work copied (photographed on signed backing paper)?

  yes

  no

Introduction: “My name is ……… etc. This Interview will last approximately 40 minutes and is an opportunity to talk to you in a bit more detail about what you have achieved and what your motivations are for wanting to further your career with JD Wetherspoon. If at any time you want me to repeat a question you haven’t understood just say so. At the end if there are any questions you wish to ask you can do so then. Please don’t be put off by me taking notes, it’s something I have to do as we will be referring to them later. Ok lets get started.”

• Can you give me a brief overview of your current position as Shift Leader?

• What are your main responsibilities?

• How have you felt about the extra responsibility?

• What part of the Shift Leader training programme have you found the most useful?

• What have you enjoyed most about being a Shift Leader?

• What has been the most challenging part of the role?

• What have you learnt about your own strengths/weaknesses?

• What areas do you feel you need more experience in?

• What do you think are the main differences between the Shift leader and Shift Manager role?

• Why do you feel you are ready to take the next step to a Shift Manager position?

How is your pub performing at the moment?

• Current total sales:

• Wet/food split:

• Growth:

• Profit:

• CQSMA average:

• AM Audit:

• How have you personally contributed to these results?

Leadership/ Management - Look for how they dealt with this, what was the outcome, how did they feel, would they do anything differently next time

• Tell me about a recent challenging staff situation you have dealt with where you had to show strong leadership skills?

• How would you describe your leadership style?

• How do you think your management style will change if you are successful for a Shift Manager position?

Customer Service and standards

• How do you use your CQSMA scores to improve customer service in your pub?

• Could you give me a recent example of a complaint that you have dealt with?

• What are the hardest standards to manage in your pub?

• How do you contribute towards improving standards?

Kitchen experience - Look for: able to deal with customer food complaints, able to help out, good overview of business, help to achieve & improve CQSMA results, more knowledge when supervising a shift

• What kitchen experience have you had as a Shift Leader?

• How important do you think it is to be kitchen trained as a shift manager and why?

Business/Financial knowledge - Delivery notes, rotas, cash handling, stock control, line checks, ordering, P&L reports etc.

• What experience do you have of dealing with business paperwork?

• Can you tell me about your most recent stock result?

• What experience have you had with cash handling?

• What experience do you have of using your pub’s P&L?

If you were successful for a Shift Manager position:

• What challenges do you think you would face?

• What career ambitions do you have?

• In what time-scale would you see yourself as a PM?

• That's the end of interview, have you got any questions for me?

Please now ask the quick fire questions, then ask if the candidate has any questions

• Check address and contact number are correct

  yes

  no

• Current Rate of Pay and Hours

• Pay expectation

• Willing to relocate? If so where?

  yes

  no

• Are you in company accomodation? If so where?

  No

  Yes

• Any holidays booked in the next 6 months? If so when?

  No

  Yes

“Thank you, that is the end of your interview. You should receive further feedback in the next 7 days”

Feedback

• Career History - Evidence of supervisory experience, Consistent track record in career history, Completed screening form and meets criteria

• Knowledge of JDW -Good general JDW knowledge and good pub knowledge

• Perception of job -Has a good understanding of what the job will entail?

• Leadership skills -Good examples of leading/motivating a team?

• Communication -Confident communicator? Aware of development needs? Evidence of good achievements in current role?

• Customer service -Evidence of good Customer Service, going the ‘extra mile’

• Business/Financial Skills -Evidence of financial awareness, some experience of business paperwork, an interest in the performance of the business

• Reasons for applying -Has a genuine reasons for applying?

• Outcome

  OFFER

  REGRET

• Position Appointed

  Shift Manager

  Kitchen Manager

• Pub Name

• Pub Number

• Start Date - the start date is dependant on Recruitment receiving all interview documentation and the new starters completed paperwork in ample time – start dates can not be the week after the interview

• Salary - Shift Manager - £18,575 Kitchen Manager - £19,600

• Full Time Hours (Note number of hours if PT)

  Full Time

  Part Time

REGRET

• Reason 1

• Reason 2

• Follow up Action

Note – Your Recruitment & Training Coordinator will send out confirmation of offer letters and regret letters on your behalf - Please return the completed interview notes and a copy of the PORTW documentation as soon as possible to your recruitment co-ordinator

• Area Manager

  Sign

• Second Interviewer

  Sign