IPad MOD Weekend

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Exterior

• Look for: Cleanliness, Maintenance, General Condition, Energy Conservation

• Hotel Front

  Yes

  No

  N/A

• Main Entrance

  Yes

  No

  N/A

• Exit Driveway<br>

  Yes

  No

  N/A

• Lower Lobby Driveway

  Yes

  No

  N/A

• Receiving Area

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• External Lighting

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

HR Building

• Look for: Cleanliness, Maintenance, General Condition, Energy Conservation

• Male Locker Room

  Yes

  No

  N/A

• Female Locker Room

  Yes

  No

  N/A

• Associates GYM

  Yes

  No

  N/A

• Associate smoking area

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

Car Park

• Look for: Cleanliness, Maintenance, General Condition, Energy Conservation

• Lift

  Yes

  No

  N/A

• Parking Lot

  Yes

  No

  N/A

• Stairs x 2

  Yes

  No

  N/A

• Fire Extinguishers

  Yes

  No

  N/A

• Drivers Room & Restroom

  Yes

  No

  N/A

• Security Guards' presence & alertness

  Yes

  No

  N/A

Lower Lobby

• Look for: Cleanliness, Maintenance, General Condition, Level of Business, Staff presence, Staff attentiveness, Quality of food & beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• Restroom (Guest / Associate)

  Yes

  No

  N/A

• BarSu

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• The Cove

  Yes

  No

  N/A

• Plants

  Yes

  No

  N/A

• Security Guards' presence & alertness

  Yes

  No

  N/A

Lobby Level

• Look for: Cleanliness, Maintenance, General Condition, Level of Business, Staff presence, Staff attentiveness, Quality of food & beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• Reception

  Yes

  No

  N/A

• Front Desk copes and interacts well with guests. The Welcome is being practiced.

• THE WELCOME

• Know our guest (through technology and clues to deliver on brand Welcome Experience to the guests)

  Yes

  No

  N/A

• Engage our guest (using both Foundational and Memorable components of The Welcome to ensure that his/her stay exceeded expectations)

  Yes

  No

  N/A

• Connect with our guest based on reason for stay

  Yes

  No

  N/A

• THE FAREWELL

• Know our guest (through technology and clues to deliver a DEPARTURE EXPERIENCE guests will remember!)

  Yes

  No

  N/A

• Engage our guest (using both Foundational and Memorable components of The Farewell to ensure that his/her stay exceeded expectations)

  Yes

  No

  N/A

• Connect with our guest based on the experience he/she had with you to create loyalty beyond reason

  Yes

  No

  N/A

• Concierge

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Switchboard Room (take picture of entire switch board)

  Yes

  No

  N/A

• Limousine Counter

  Yes

  No

  N/A

• Check 2 Limousines, inside and outside (cold towel & beverage to be cold).

  Select outside and inside clean driver is aware of guest info/flight Internet availlable/working collateral update/good condition

  • outside and inside clean
  • driver is aware of guest info/flight
  • Internet availlable/working
  • collateral update/good condition

• Orchid Cafe

  Yes

  No

  N/A

• Driveway

  Yes

  No

  N/A

• BTS Walkway

  Yes

  No

  N/A

• Lobby Pond

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• Doorman presence and alertness

  Yes

  No

  N/A

• Safety Box Room

  Yes

  No

  N/A

• Light/ Scent/ Sound

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

Level 1

• Look for: Cleanliness, Maintenance, General Condition, Level of Business, Staff presence, Staff attentiveness, Quality of food & beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• Business Center

  Yes

  No

  N/A

• Library

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Rossini's

  Yes

  No

  N/A

• Basil

  Yes

  No

  N/A

• The Living Room

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Light/Scent/Sound

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Fire Escapes/ Corridor

  Yes

  No

  N/A

Level 2

• Look for: Cleanliness, Maintenance, General Condition, Level of Business, Staff presence, Staff attentiveness, Quality of food & beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• Banquet Activities

  Yes

  No

  N/A

• Function Rooms

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Light/ Scent/ Sound

  Yes

  No

  N/A

• Fire Escapes/ Corridors

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

Level 3

• Look for: Cleanliness, Maintenance, General Condition, Level of Business, Staff presence, Staff attentiveness, Quality of food & beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• SPA

  Yes

  No

  N/A

• Fitness

  Yes

  No

  N/A

• Pool & The Sala

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Pool Safety

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

Basement

• Look for: Cleanliness, Maintenance, General Condition, Staff attentiveness, Quality of food & beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• Staff Cafeteria

  Yes

  No

  N/A

• Laundry

  Yes

  No

  N/A

P Level and Roof

• Look for: Check that areas panels are locked, store room doors are secured, lighting is minimized, Energy Conservation

• Electric Panels

  Yes

  No

  N/A

• Store Room

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Control Room

  Yes

  No

  N/A

• Duty Engineer

  Yes

  No

  N/A

MANAGER ON DUTY GUESTROOM CHECK LIST

• ROOM NUMBER# (first room out of 5)

  Sign

Guest Room Safety

• Door closing mechanism (does it close automatically when releasing the door?)

  Yes

  No

  N/A

• Emergency exit sign behind door

  Yes

  No

  N/A

• El-safe (instruction and functional)

  Yes

  No

  N/A

• Peep hole (180* view)

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

Brand Assurance; 4 Deadly Sins

• Hair on bed

  Yes

  No

  N/A

• Trash in trash receptacles

  Yes

  No

  N/A

• Hair in tub

  Yes

  No

  N/A

• Mold

  Yes

  No

  N/A

Bed Room

• Appearance

  Yes

  No

  N/A

• Dust

  Yes

  No

  N/A

• Stains

  Yes

  No

  N/A

• Paintwork

  Yes

  No

  N/A

• Do not disturb

  Yes

  No

  N/A

• Electricity, Telephone System

  Yes

  No

  N/A

• Door bell

  Yes

  No

  N/A

• Door lock

  Yes

  No

  N/A

• Furniture

  Yes

  No

  N/A

• Upholstery

  Yes

  No

  N/A

• Drape and curtain

  Yes

  No

  N/A

• Mirror & Window glass

  Yes

  No

  N/A

• Carpet & Floor

  Yes

  No

  N/A

• Wall

  Yes

  No

  N/A

• Ceiling

  Yes

  No

  N/A

• Walk-in closet

  Yes

  No

  N/A

• Safety box functions

  Yes

  No

  N/A

• Valet Stand (available only in Suite room)

  Yes

  No

  N/A

Mini Bar & Coffee/ Tea Station

• Drink stock

  Yes

  No

  N/A

• Packing & Label

  Yes

  No

  N/A

• Expiry date

  Yes

  No

  N/A

• Fridge condition

  Yes

  No

  N/A

• Glassware

  Yes

  No

  N/A

• Bar supplies

  Yes

  No

  N/A

• Product listing Check

  Yes

  No

  N/A

• Fruit set up

  Yes

  No

  N/A

• Kettle

  Yes

  No

  N/A

• Coffee machine and supplies

  Yes

  No

  N/A

Bedding

• Mattress

  Yes

  No

  N/A

• Box Spring

  Yes

  No

  N/A

• Duvet Cover

  Yes

  No

  N/A

• Decorative pillows

  Yes

  No

  N/A

• Head board

  Yes

  No

  N/A

• Carpet beneath

  Yes

  No

  N/A

Supplies

• Stationary supplies

  Yes

  No

  N/A

• Directory of service

  Yes

  No

  N/A

• Magazines

  Yes

  No

  N/A

• Alarm clock set at 7am

  Yes

  No

  N/A

• Entertainment guide

  Yes

  No

  N/A

• Desk calendar

  Yes

  No

  N/A

• LAN cable

  Yes

  No

  N/A

• In-house promotion

  Yes

  No

  N/A

• In room dining

  Yes

  No

  N/A

• Note pad & pen at bedside

  Yes

  No

  N/A

• Note desk

  Yes

  No

  N/A

• Hangers

  Yes

  No

  N/A

• Clothes brush

  Yes

  No

  N/A

• Shoe horn

  Yes

  No

  N/A

• Emergency flash light

  Yes

  No

  N/A

• Newspaper

  Yes

  No

  N/A

• Fruit

  Yes

  No

  N/A

Bathroom

• Amenities supplies & set up

  Yes

  No

  N/A

• Towel supplies & condition

  Yes

  No

  N/A

• Hair dryer functioning

  Yes

  No

  N/A

• Wash basin

  Yes

  No

  N/A

• Shower cubicle faucet & Shower head

  Yes

  No

  N/A

• Bathtub

  Yes

  No

  N/A

• Toilet bowl

  Yes

  No

  N/A

• Mirror

  Yes

  No

  N/A

• Vanity counter

  Yes

  No

  N/A

• Vent & ceiling

  Yes

  No

  N/A

• Wall and Floor

  Yes

  No

  N/A

• Radio volume control

  Yes

  No

  N/A

• Orchid flower

  Yes

  No

  N/A

SUGGESTIONS FOR BUILDING SERVICE CULTURE TO ENHANCE DELIVERY OF OUR CORE VALUES (EXCEPTIONAL, INDIGENOUS, EXPERIENCE) to guests

• PLACE "where" the guest/ associates experience service. 5 senses, on/off brand

  Yes

  No

  N/A

• PROCESS "How" the guest/associate experience the service. The tasks, Easiness & Efficiency

  Yes

  No

  N/A

• PEOPLE Associate through which service is delivered. Who's create the first & last impression, with interaction

  Yes

  No

  N/A

• Know our guest (through technology and clues to deliver on brand Welcome Experience to the guests)

  Yes

  No

  N/A

• Engage our guest (using both Foundational and Memorable components of The Welcome to ensure that his/her stay exceeded expectations)

  Yes

  No

  N/A

• Connect with our guest based on reason for stay

  Yes

  No

  N/A

• Know our guest (through technology and clues to deliver a DEPARTURE EXPERIENCE guests will remember!)

  Yes

  No

  N/A

• Engage our guest (using both Foundational and Memorable components of The Farewell to ensure that his/her stay exceeded expectations)

  Yes

  No

  N/A

• Connect with our guest based on the experience he/she had with you to create loyalty beyond reason

  Yes

  No

  N/A

General Comment

• Yes

  No

  N/A

GRANDE IDEA (simplified process):

• Yes

  No

  N/A