Jack in the Box Mystery Shop

Title Page

ACCURATE

1. Point of Purchase (POP) materials and menu boards are clean, easy to read, and with no missing panels or numerals. The Order Confirmation Screen (OCS) and speaker are working properly.
Select all that apply.
- Menu boards are not clean
- Menu boards are missing numerals
- Menu boards are not easy to read
- OCS is not working/displaying order
- OCS speaker is not working at a level where you can clearly understand the order taker
2. The Drive-thru Guest is asked if their order is correct on the screen; if the OCS is not operating, then the order must be repeated
Select all that apply
- (If OCS is working) Order taker did not ask if the order is correct on the screen in some format to confirm the order
- (If OCS is not working) Order taker did not repeat the order to confirm accuracy
3. The order is repeated to the Guest before handing it out, with special emphasis on custom orders.
Select all that apply
- Person who handed food through the window did not verbally repeat all items they gave
- Person who handed food did not verbally repeat and confirm special order requests
4. Guest receives what they ordered including condiment(s), napkins, straw, and receipt
Select all that apply
- Food made incorrectly
- Custom modifications not followed
- Incorrect drink received
- No straw given
- Napkins not received
- Condiments requested not provided
- No receipt given

Time you arrived in front of the speaker menu board
5. The Guest is greeted at the Drive-Thru speaker within 5 seconds
Select all that apply
- Not greeted within 5 seconds of arriving in front of speaker menu board
Time you were handed your food
6. The Guest receives their order in under 4:20 minutes
Select all that apply
- Not handed food within 5 minutes from time you pulled in front of the speaker menu board

7. The Guest receives a warm and friendly greeting at the Drive-thru speaker and pick up window
Select all that apply
- Not greeted in a friendly manner at the D/T speaker menu board
- Not greeted in a friendly manner upon arrival at the pick-up window
8. After handing out the order, the Guest is thanked with a smile and given a parting comment (acceptable forms of gratitude: thank you, thanks, enjoy your meal, see you soon, have a great day, come again, etc.)
Select all that apply
- No team member gave any form of gratitude before guest left the window

9. Burgers are both hot and juicy, produce is fresh with firm tomatoes and crisp lettuce and the bread is toasted properly
Select all that apply
- Produce is not fresh
- Lettuce is not crisp
- Tomatoes are not firm
- Bread is not toasted properly
- Bread is not warm to the touch
- Bread does not have light caramelization
- Burger is not juicy
- Burger is not served at the right temperature
Is the burger served at the right temperature?
Is the burger served juicy?
10. Fries are hot, crispy, golden brown and salt to taste when delivered to the Guest
Select all that apply
- Fries are not crispy
- Fries are not golden brown
- Fries are not salted properly
- Fries are not served at the right temperature
Fries are served at the right temperature
Can you taste the salt on the fries?

11. Landscaping is well-maintained, and the Drive-thru lane is clean and free of trash
Select all that apply
- Landscaping is not free of trash
- Drive-thru lane is not reasonably free of trash and debris with no excess oil and gum
12. Drive-thru window, ledges, and walls are clean and in good repair
Select all that apply
- Not all ledges are reasonably clean
- Ledges in poor repair
- Not all walls are reasonably clean
- Walls in poor repair
- D/T window is not clean
- Window stickers are not straight
- Window stickers are in poor condition
- Inside of the restaurant visible from the car is not neat and clean