JD Training Audit

• Audit date:

  Date

• COMPLETED BY: (Regional Training Manager)

BRANCH DETAILS

• BRANCH:

• ASM:

• MANAGER IN CHARGE AT TIME OF AUDIT:

• TOTAL NUMBER OF MANAGEMENT: (FT supervisors and above)

• TOTAL NUMBER OF TEAM MEMBERS:

• ANY VACANCIES?

TRAINING AND DEVELOPMENT SITE - CORE / NON-NEGOTIABLE E-ASSESSMENTS

• Induction checklist completed 100%?<br>(All team members and management)

  Yes

  No

• General Information completed 100%?<br>(All team members and management)

  Yes

  No

• Health and Safety completed 100%?<br>(All team members and management)<br><br><br>(If not, what is the %?)<br>(Select N/A if valid reason such as individual on maternity and needs refreshing)

  Yes

  No

  N/A

• Profit Protection completed 100%?<br>(All team members and management

  Yes

  No

• GOALS Customer Service completed 100%?<br>(All team members and management)<br><br>(If not, what is the %?)<br>(Select N/A if valid reason such as individual on maternity and needs refreshing)

  Yes

  No

  N/A

• Team members confirmed e-assessment completion<br>(Random team members asked to check for any fraudulent activity)

  Yes

  No

TRAINING AND DEVELOPMENT SITE - ADDITIONAL E-ASSESSMENTS

• Footwear VM Induction completed 100%?<br>(All team members and management, must be completed within 4 weeks of start date)

  Yes

  No

• Apparel VM Induction completed 100%?<br>(All team members and management, must be completed within 4 weeks of start date)

  Yes

  No

• Cashier Competency<br>(All cashiers passed and current)<br>(Clerks list to be printed out and checked against T and D site)

  Yes

  No

MANAGEMENT DEVELOPMENT

• Accredited Branch Manager<br>(Please note what has been completed along with any training requests)

  Yes

  No

  N/A

• Accredited Assistant Manager<br>(Please note what has been completed along with any training requests)

  Yes

  No

  N/A

• Accredited Floor Manager/s<br>(Please note what has been completed along with any training requests)

  Yes

  No

  N/A

• Accredited Full Time Supervisor/s<br>(Please note what has been completed along with any training requests)

  Yes

  No

  N/A

COMMUNICATION / NOTICE BOARDS

• Team Brief actioned today?

  Yes

  No

• Kiosk Target Set?

  Yes

  No

• Individual Team £ Targets Set?

  Yes

  No

• Training / Customer Service Notice Board Set Up?<br>(Please take photograph)

  Yes

  No

CUSTOMER SERVICE TRAINING / KNOWLEDGE

• Team aware and trained on 'GOALS Service Training'?<br>

  Yes

  No

  N/A

• Observation sheets in operation via SMT?

  Yes

  No

  N/A

CUSTOMER SERVICE OBSERVATIONS - TO BE CARRIED OUT ON THE SHOP FLOOR

• Were customers GREETED at the earliest opportunity? GREET

  Yes

  No

• Were team members actively looking for buying signals? OBSERVE

  Yes

  No

• Footwear - Customers offered a seat or the opportunity to browse the branch?

  Yes

  No

  N/A

• Footwear - If product not available was an alternative or the kiosk offered? ASK AND LISTEN

  Yes

  No

  N/A

• Footwear - Were any add on's or extras offered to customers? SERVE

  Yes

  No

  N/A

• Apparel - Were any add on's or extras offered to customers? SERVE

  Yes

  No

  N/A

• Cash desk - Customers greeted in a friendly and genuine manner? GREET

  Yes

  No

  N/A

• Cash desk - Customer bid farewell in a genuine and friendly manner?

  Yes

  No

  N/A

PEOPLE DEVELOPMENT / FUTURE TALENT (Information only - non scoring)

• What is your current FT ratio?

• Who is your next supervisor in training?

• Who is your next potential academy trainee manager?

• Any other team members identified for future progression?

MANAGEMENT SIGNATURE

• Add signature

  Sign

TRAINING & DEVELOPMENT MANAGER SIGNATURE

• Add signature

  Sign