Key return sheet

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Tenant name & contact details

Keys returned date

• Select date

  Date

Property address

• Add location
  Address

Gas reading

• Yes

  No

  N/A

Electric reading

• Yes

  No

  N/A

Reason left property

• Permanent Accomodation

  Yes

  No

  N/A

• Private

  Yes

  No

  N/A

• Moved in with family

  Yes

  No

  N/A

• Re-Housed - Other

  Yes

  No

  N/A

Address of new property

Tenant deceleration

• I agree that when I vacate the property I will take all my belongings with me and any unwanted items will be disposed of by me. In the event that any of my belongings are left behind I agree to pay £250 to Omega Lettings Limited to dispose of them.

  Yes

  No

  N/A

Tenant signature

• Add signature

  Sign

Officer signature

• Add signature

  Sign

• How would you rate this property overall - 1 being bad - 10 being excellent

• Wear & Tear

  Yes

  No

  N/A

• Tenant damages

  Yes

  No

  N/A

• Both

  Yes

  No

  N/A

TENANT CHECK OUT SURVEY

• How many years have you been staying at this property?

When calling Omega Lettings, were we.....

• Polite and helpful

• Reasonably polite and helpful

• Not helpful and rude

• How many calls in a month?

• How many calls a year?

• How would you rate our customer service over the phone. 1 being bad - 10 being excellent

How were your problems dealt with?

• Quickly and effectively

• Within a reasonable time

• Longer than I expected

Overall were your repairs completed.....

• On time

• Within a reasonable amount of time

• Longer than expected

• Did you find it easy to report repairs?

  Yes

  No

  N/A

• Were the contractors polite and helpful?

  Yes

  No

  N/A

• Were the contractors punctual?

  Yes

  No

  N/A

• How would you rate our maintenance team. 1 being bad - 10 being excellent

• How would you rate the quality of repair work carried out. 1 being bad - 10 being excellent

When receiving inspection appointment letters, did they arrive....

• Too early

• Just in time

• Too late

On visiting your property, was the inspector....

• Always punctual

• Usually on time

• Always late

During the inspection, were the inspectors you dealt with....

• Polite and helpful

• Reasonably polite and helpful

• Not helpful and rude

• How would you rate our inspections team. 1 being bad - 10 being excellent

Overall

• Overall, please rate the quality of the property. 1 being bad - 10 being excellent

• Overall, please rate Omega Lettings as a managing agent. 1 being bad - 10 being excellent

• Would you recommend Omega Lettings in the future?

• Yes

• No