Key Security UK Ltd

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

SECURITY STAFF

• PUNCTUALITY

• CAPABILTY AND ATTITUDE

• PROFESSIONALISM & PRO-ACTIVITY

• CONSISTENCY & STAFF TURNOVER

• UNIFORM & APPEARANCE, VISIBILITY OF SIA LICENCE

• CUSTOMER CARE & INTERACTION

• INTEGRATION WITH STAFF/ MANAGEMENT

• INCIDENT MANAGEMENT & REPORTING

• SITE/AREA KNOWLEDGE & FAMILIARITY

• VENUE ADMINSTRATION (TIMESHEETS ETC)

CONTRACT MANAGEMENT

• MANAGEMENT ACCESSIBILITY & COMMUNICATION

• SERVICE RESPONSE AND PROBLEM SOLVING

• CONTRACT MANAGER EFFECTIVENESS & INFLUENCE

• INNOVATION/DEVELOPMENT OF SERVICE

• SENIOR MANAGEMENT VISITS

• RELIABILITY OF SENIOR MANAGEMENT

• VENUE/EVENT ASSIGNMENT INSTRUCTIONS

• FLEXIBILITY & RESPONSIVENESS OF SERVICE

• OVERALL CONFIDENCE IN KEY SECURITY

• INVOICE & ACCOUNT MANAGEMENT

• 1 - standard unacceptable
  2 - standard requires improvement
  3 - standard contractual requirements met
  4 - standard achieved and consistently maintained
  5 - standard consistently exceeded

• ACTUAL SCORE (target - 80%)

MONTHLY SATISFACTION FEEDBACK

• Have your requirements for the last month been met in full?

  Yes

  No

  N/A

• Are there any improvements we could make to improve our service delivery? If yes please provide more detail.

  Yes

  No

  N/A

• Are you aware we have a documented procedure for complaints & compliments?

  Yes

  No

  N/A

• Do you have a candidate for consideration for our employee of the month scheme?

  Yes

  No

  N/A

• Do you think our staff would benefit from any additional training, if so please advise?

  Yes

  No

  N/A

• Review of Mobilisation Period. How has the transition from previous supplier to Key Security been managed?

  Yes

  No

  N/A

COMPLIMENTS AND COMPLAINTS

• Have you any complaints?

  Yes

  No

  N/A

• Have you any compliments?

  Yes

  No

  N/A

• Have you any other requests?

  Yes

  No

  N/A

TEAM REVIEW

Security Operative

• Performance out of 5

• Name

• 1 - poor
  2 - improvement required
  3 - good
  4 - very good
  5 - excellent

CONSUMER FEEDBACK

• The consumer can relate to any 3rd party other than the person/customer responsible for the contract. It can include other members of staff, drivers, emergency services, visitors or users.

• Were you greeted by the Security Officer on arrival?

• Did the Security Officer make you feel welcome?

• Do you think the Security Officer is approachable?

• Do you think the Security Officer looks and acts Professionally?

• Do you feel safe working at this site?

• Have you witnessed the Security Officer dealing with any incidents at the site?<br> <br> <br> <br> <br>

  Yes

  No

  N/A

• TOTAL SCORE OUT OF 25

• Customer signature

  Sign

• Name

• Key Security UK signature

  Sign

• Name