Determine if situation calls for coaching

  • 1: Can the employee do it? If no it is a lack of skills not a coaching situation. 2: Is it about the employees attitude? If yes, coach them. 3: Is it about factors outside the employees control? If no reassess you answers to 1 & 2. If yes, the problem lies with something or someone other than the employee & will require different actions or just living with the reality of the situation.

Build Awareness.

  • 1: Use open ended questions to establish some dialogue. 2: Use forward focused questions to get focus on what we are going to do different in the future. 3: Use advice free questions to get them thinking of own solutions instead of looking to you for answers. 4: Avoid Why? questions to prevent assigning blame & coachee getting defensive.

Move to action.

  • What actions is the coachee going to take and when as a result if the discussions?

Feed Back.

  • Good job Great observations Good thinking I appreciate your efforts

Follow up.

  • Action Follow Up Date.

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