Level 2 Followup Visit

Title Page

Part 1 - Training Session

Training Session

5 Steps of On The Job Training
Introduce - trainer gave an overview of task to trainees
Tell - trainer explained the purpose and objectives of the session
Show - trainer correctly demonstrated task, breaking it down into sections
Do - trainer gave trainees opportunity to practice the task, helping where needed
Feedback - trainer gave feedback to trainees, reviewed the task set goals for follow up.
Training Session Objectives
A structured training plan was created for the session.
All materials and resources were ready for the session.
Various learning styles were catered for in the session.
Trainer was checking to ensure learning had landed.
The session was informative and engaging.
Some form of followup has been discussed with trainees (another session, practice on shift, further learning on SkillSlice etc)

Knowledge & Manager Checkup

In this section, knowledge around the recruitment and onboarding is checked - as well as takeaways from the Academy in this area.

Objectives 33, 34, 35, 36 and 37 are checked in this section.
Knowledge Check
The employee lifecycle is explained, with examples of how the experience can be improved at each stage.
Benefits of using a well-structured recruitment and onboarding structure explained.
Recall different types of questions used in interviews, giving examples when each could be appropriate.
Implementing the Learning
What have you implemented in your store since the Academy to ensure you're effectively recruiting and onboarding new team members?
What effect has this had on their experience?

In this section, knowledge around the training is checked.
Objectives 38 and 39 are checked in this section.
Knowledge Check
Characteristics, qualities and skills of a good trainer are described and explained.
Explain the different learning styles you may encounter when training.
Some examples of barriers you may encounter when training identified.

In this section, knowledge around the coaching and feedback is checked.
Objectives 43, 44, 45 and 46 are checked in this section.
Knowledge Check
Functions of coaching in Domino's explained, as well as some examples given.
Define training, coaching and mentoring and explain the key differences in Domino's
Implementing the Learning
What changes have you seen in terms of your coaching and feedback to your team since the Academy?
What effect has this had on the store?
Have you used any of the coaching or feedback models discussed on the Academy? (ie AID, GROW)
What effect has this had on your store?
What changes have you seen in terms of your listening skills since the Academy?
What effect has this had on your store?