Information
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Dominos Level 4 Manager Assessment
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Store Name
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Manager being assessed
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Assessed by
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Conducted on
Team
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Team - Listens to team members
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Team - Communicates well with the team
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Team - treats team with respect
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Team - Gives team appropriate feedback
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Team- Motivates team
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Team - Ensures team members paperwork is up to date
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Team- Ensures team member training records are up to date
Image
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Image - Leads by example
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Image- Rectifies any team image violations
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Image- Store image to standard
Product
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Product - Manages product well throughout the shift
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Product- Ensures correct storage of all products
Service
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Service- Ensures bottlenecks are resolved quickly and positively
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Service- Aware of service stats and issues
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Services - Monitors CSR's phone manner and upselling techniques
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Service- Deals effectively with customer concerns or questions
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Service - is stocked to rocked
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Service- Implements HTA in store
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Service - has appropriate staffing levels to meet sales
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Service - Ensure drivers clock out correctly
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Service - Aware of and taking action on NPS
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Service - Aware of and taking action on online feedback
Sales
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Sales - knows sales forecast/trends for period
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Sales- is aware of hourly sales trends
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Sales - Has an LSM plan in place
Security
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Security- Ensures drivers complete the daily checklist
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Security- skims till regularly
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Security- ensures drivers cash drop after every run
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Security- ensures backdoor and carry out door closed and locked
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Security- Ensures security callbacks are done as appropriate
Cleaning & Hygiene
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Cleaning & Hygiene - enforces and practices health and safety policy and sanitisation standards
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Cleaning & Hygiene - manages correct hand washing procedures
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Cleaning & Hygiene - Ensures correct HACCP systems are fully completed
Fun
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Fun - demonstrates positive energy
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Fun - encourages fun in their team
Paperwork
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Paperwork- Office is clean and organised
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Paperwork - can interpret Daily Order Report and Key Indicators
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Paperwork - Has good knowledge of OERs and Safety and Security audit
Profit
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Profit - can explain how FLM can be impacted
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Profit- Makes appropriate staffing level decisions based on the level of business
Attitude
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Attitude- is able to quickly react and resolve issues
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Attitude- takes ownership of overall store
