LMPBR Inspection Checklist V2019

• Conducted on

  Date

• Inspector Area

  Select Bar Fitness and pool Front of the house Guest room Locker, Canteen, Staff Compound Kid club Land and water sport Meeting room Public area Restaurant Spa Tennis Security and Car park Maintenance and Landscape Area Laundry & HK Store Service

  • Bar
  • Fitness and pool
  • Front of the house
  • Guest room
  • Locker, Canteen, Staff Compound
  • Kid club
  • Land and water sport
  • Meeting room
  • Public area
  • Restaurant
  • Spa
  • Tennis
  • Security and Car park
  • Maintenance and Landscape Area
  • Laundry & HK Store
  • Service

• Select Bar

  Tonson Bar

  Sunset Bar

  Le Patong

• Select Meeting Room

  Select Karon A Karon B Kamala Kata Surin Naiharn Rawai Chalong

  • Karon A
  • Karon B
  • Kamala
  • Kata
  • Surin
  • Naiharn
  • Rawai
  • Chalong

• Room No

• Select Restaurant

  Select Ariake Beach BBQ La Fiamma Latest Recipe Pakarang Portofino Wang Warin Tonson Bar Le Patong Room Service

  • Ariake
  • Beach BBQ
  • La Fiamma
  • Latest Recipe
  • Pakarang
  • Portofino
  • Wang Warin
  • Tonson Bar
  • Le Patong
  • Room Service

• Inspection Area

• Inspect By

• Select Insepction Area

  Select Bar Fitness and pool Front of the house Guest room Locker, Canteen, Staff Compound Kid club Land and water sport Meeting room Public area Restaurant Spa Tennis Security and Car park Maintenance and Landscape Area Laundry & HK Store Service

  • Bar
  • Fitness and pool
  • Front of the house
  • Guest room
  • Locker, Canteen, Staff Compound
  • Kid club
  • Land and water sport
  • Meeting room
  • Public area
  • Restaurant
  • Spa
  • Tennis
  • Security and Car park
  • Maintenance and Landscape Area
  • Laundry & HK Store
  • Service

• Bar/Lounge Floor – Cleanliness and Tidy

  Yes

  No

  N/A

• Bar/Lounge Floor – Condition<br>

  Yes

  No

  N/A

• Bar/Lounge Area Wall / Ceiling / Window / Doors – Cleanliness and Tidy<br>

  Yes

  No

  N/A

• Bar/Lounge Area Wall / Ceiling / Window / Doors – Condition

  Yes

  No

  N/A

• Bar/Lounge Area Furniture / Bar Stools / Tables / Chairs / Décor / Side station - Cleanliness<br>

  Yes

  No

  N/A

• Bar/Lounge Area Furniture / Bar Stools / Tables / Chairs / Décor / Side station - Condition<br>

  Yes

  No

  N/A

• Bar/Lounge Service Area Equipment Cleanliness – Cutlery / Crockery / Glassware / Linen / Hollowware<br>

  Yes

  No

  N/A

• Bar/Lounge Service Area and Equipment ConditionBar/Lounge Service Area Equipment Condition – Cutlery / Crockery / Glassware / Linen / Hollowware

  Yes

  No

  N/A

• Pantry / Store room - Cleanliness and Tidy

  Yes

  No

  N/A

• Pantry / Store room - Condition

  Yes

  No

  N/A

• Guest Supplies are stock in good conditions

  Yes

  No

  N/A

• Lighting - appropriate, no burned out bulbs

  Yes

  No

  N/A

• Temperature of Bar/Lounge was comfortable

  Yes

  No

  N/A

• Music Appropriate And Comfortable

  Yes

  No

  N/A

• Restaurant Menu / Liquid Menu / Wine Menu / Special Menu was clean, no misspellings and update with Russian and Chinese

  Yes

  No

  N/A

• Le Méridien Gym graphic wall decal Cleanliness<br>

  Yes

  No

  N/A

• Le Méridien Gym graphic wall decal Condition

  Yes

  No

  N/A

• Fitness Center/Exercise Room Cleanliness- Floor

  Yes

  No

  N/A

• Fitness Center all visible cables must be either wrapped, tied or hidden

  Yes

  No

  N/A

• Fitness Center/Exercise Room Condition - Floor

  Yes

  No

  N/A

• Fitness Center/Exercise Room Cleanliness-Walls/Doors/Ceiling/Vents/Lighting/Windows

  Yes

  No

  N/A

• Fitness Center/Exercise Room Condition - Walls/Doors/Ceiling/Vents/Lighting/Windows

  Yes

  No

  N/A

• Fitness Center/Exercise Room Cleanliness- Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Fitness Center/Exercise Room Condition - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Male Locker Cleanliness- Floor

  Yes

  No

  N/A

• Male Locker Condition - Floor

  Yes

  No

  N/A

• Male Locker Cleanliness-Walls/Doors/Ceiling/Vents/Lighting/Wind ows/Treatments

  Yes

  No

  N/A

• Male Locker Condition - Walls/Doors/Ceiling/Vents/Lighting/Wind ows/Treatments

  Yes

  No

  N/A

• Male Locker Cleanliness- Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Male Locker Condition - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Male Locker Fitness Center amenities meet standards<br>

  Yes

  No

  N/A

• Male Locker Stream Room Overall Cleanliness

  Yes

  No

  N/A

• Male Locker Stream Room Overall Condition

  Yes

  No

  N/A

• Male Locker Stream Room Temperature

• Male Locker Sauna Room Cleanliness

  Yes

  No

  N/A

• Male Locker Sauna Room Condition

  Yes

  No

  N/A

• Male Locker Sauna Room Temperature

  Yes

  No

  N/A

• Female Locker Cleanliness- Floor

  Yes

  No

  N/A

• Female Locker Condition - Floor

  Yes

  No

  N/A

• Female Locker Cleanliness-Walls/Doors/Ceiling/Vents/Lighting/Wind ows/Treatments

  Yes

  No

  N/A

• Female Locker Condition - Walls/Doors/Ceiling/Vents/Lighting/Wind ows/Treatments

  Yes

  No

  N/A

• Female Locker Cleanliness- Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Female Locker Condition - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Female Locker Fitness Center amenities meet standards

  Yes

  No

  N/A

• Female Locker Stream Room Overall Cleanliness

  Yes

  No

  N/A

• Female Locker Stream Room Overall Condition

  Yes

  No

  N/A

• Female Locker Stream Room Temperature

• Female Locker Sauna Room Cleanliness

  Yes

  No

  N/A

• Female Locker Sauna Room Condition

  Yes

  No

  N/A

• Female Locker Sauna Room Temperature

• Fitness Center Storage Room - Cleanliness

  Yes

  No

  N/A

• Fitness Center Storage Room - Condition

  Yes

  No

  N/A

• Pool Area Cleanliness - Floor/Deck/Fencing

  Yes

  No

  N/A

• Pool Area Condition - Floor/Deck/Fencing

  Yes

  No

  N/A

• Pool Area Cleanliness - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Pool Area Condition - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Pool/Whirlpool Cleanliness

  Yes

  No

  N/A

• Pool/Whirlpool Condition

  Yes

  No

  N/A

• Kid Pool Cleanliness

  Yes

  No

  N/A

• Kid Pool Cleanliness

  Yes

  No

  N/A

• Main Entry/Vestibule Cleanliness - General

  Yes

  No

  N/A

• Main Entry/Vestibule Condition - General

  Yes

  No

  N/A

• Lobby Cleanliness - Floor

  Yes

  No

  N/A

• Lobby Condition - Floor

  Yes

  No

  N/A

• Lobby Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments

  Yes

  No

  N/A

• Lobby Condition - Walls/Doors/Ceiling/Vents/Lighting/Wind ows/Treatments

  Yes

  No

  N/A

• Lobby Cleanliness - Furniture/Equipment (Luggage Carts)/Décor Items

  Yes

  No

  N/A

• Lobby Condition - Furniture/Equipment (Luggage Carts)/Décor Items

  Yes

  No

  N/A

• Bell Counter - Cleanliness

  Yes

  No

  N/A

• Bell Counter - Condition

  Yes

  No

  N/A

• Bell Changing Room - Cleanliness

  Yes

  No

  N/A

• Bell Changing Room - Condition

  Yes

  No

  N/A

• Bell Store - Cleanliness

  Yes

  No

  N/A

• Bell Store - Condition

  Yes

  No

  N/A

• Front Desk Counter Cleanliness

  Yes

  No

  N/A

• Front Desk Counter Condition

  Yes

  No

  N/A

• Pisona Counter Cleanliness

  Yes

  No

  N/A

• Pisona Counter Condition

  Yes

  No

  N/A

• Refreshment Center meets standards

  Yes

  No

  N/A

• Refreshment center set-up meets standard

  Yes

  No

  N/A

• Complimentary bottled water provided in guestroom meets standard

  Yes

  No

  N/A

• Closet amenities meet standards

  Yes

  No

  N/A

• Alarm clock/clock radio meets standard

  Yes

  No

  N/A

• Television meets standards

  Yes

  No

  N/A

• Bedside power meets standard

  Yes

  No

  N/A

• Telephone(s) meet standards

  Yes

  No

  N/A

• Complimentary coffee meets standard

  Yes

  No

  N/A

• Guestroom coffee and tea setup meets standard

  Yes

  No

  N/A

• In-room collateral meets standard

  Yes

  No

  N/A

• Note pad and pen meets standard

  Yes

  No

  N/A

• Discovery envelope meets standard

  Yes

  No

  N/A

• Bed meets standards

  Yes

  No

  N/A

• Bedding meets standards

  Yes

  No

  N/A

• Pillows meet standard

  Yes

  No

  N/A

• Guestroom Styling and Staging meets standard

  Yes

  No

  N/A

• Bedroom/Bathroom Odor is neutral

  Yes

  No

  N/A

• Bedroom Cleanliness - Doors/Walls/Baseboards/Mirrors/Artwork

  Yes

  No

  N/A

• Bedroom Condition - Doors/Walls/Baseboards/Mirrors/Artwork

  Yes

  No

  N/A

• Bedroom Cleanliness - Ceiling

  Yes

  No

  N/A

• Bedroom Condition - Ceiling

  Yes

  No

  N/A

• Bedroom Cleanliness - Flooring/Carpet

  Yes

  No

  N/A

• Bedroom Condition - Flooring/Carpet

  Yes

  No

  N/A

• Bedroom Cleanliness - Closet Area/Ironing Board/Iron/Safe

  Yes

  No

  N/A

• Bedroom Condition - Closet Area/Ironing Board/Iron/Safe

  Yes

  No

  N/A

• Bedroom Cleanliness - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/ Microwave/Mini Bar/Wet Bar

  Yes

  No

  N/A

• Bedroom Condition - Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/ Microwave/Mini Bar/Wet Bar

  Yes

  No

  N/A

• Bedroom Cleanliness - Case Goods - Dresser/Nightstands/End Coffee Tables

  Yes

  No

  N/A

• Bedroom Condition - Case Goods - Dresser/Nightstands/End Coffee Tables

  Yes

  No

  N/A

• Bedroom Cleanliness - Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral

  Yes

  No

  N/A

• Bedroom Condition - Telephone/Clock/Audio Equipment/Television(s)/Remote Control/Collateral

  Yes

  No

  N/A

• Bedroom Cleanliness - Desk/Desk Chair/Trashcan(s)

  Yes

  No

  N/A

• Bedroom Condition - Desk/Desk Chair/Trashcan(s)

  Yes

  No

  N/A

• Bedroom Cleanliness - Upholstered Furniture (Chairs/Ottoman/Sofa)

  Yes

  No

  N/A

• Bedroom Condition - Upholstered Furniture (Chairs/Ottoman/Sofa)

  Yes

  No

  N/A

• Bedroom Cleanliness - Lamps/Lighting

  Yes

  No

  N/A

• Bedroom Condition - Lamps/Lighting

  Yes

  No

  N/A

• Bedroom Cleanliness - Windows/Window Treatments

  Yes

  No

  N/A

• Bedroom Condition - Windows/Window Treatments

  Yes

  No

  N/A

• Bedroom Cleanliness - HVAC/Ventilation

  Yes

  No

  N/A

• Bedroom Condition - HVAC/Ventilation

  Yes

  No

  N/A

• Bedroom Cleanliness - Balcony/Patio Furniture/Area

  Yes

  No

  N/A

• Bedroom Condition - Balcony/Patio Furniture/Area

  Yes

  No

  N/A

• Bedroom Cleanliness - Headboard/Bed Frame/Mattress/Box spring

  Yes

  No

  N/A

• Bedroom Condition - Headboard/Bed Frame/Mattress/Box spring

  Yes

  No

  N/A

• Bedroom Cleanliness - Bedding/Linens/Pillows/Shams/Coverlets/ Free of Wrinkles

  Yes

  No

  N/A

• Bedroom Condition - Bedding/Linens/Pillows/Shams/Coverlets

  Yes

  No

  N/A

• Room/Suite is free of pests

  Yes

  No

  N/A

• Branded bath amenities meet standard

  Yes

  No

  N/A

• Bathroom amenities meets standard

  Yes

  No

  N/A

• Bath terry meets standard

  Yes

  No

  N/A

• Bath terry feels soft to the touch

  Yes

  No

  N/A

• Bathroom Styling and Staging meets standards

  Yes

  No

  N/A

• Bathroom Cleanliness - Doors/Walls/Baseboards

  Yes

  No

  N/A

• Bathroom Condition - Doors/Walls/Baseboards

  Yes

  No

  N/A

• Bathroom Cleanliness - Ceiling

  Yes

  No

  N/A

• Bathroom Condition - Ceiling

  Yes

  No

  N/A

• Bathroom Cleanliness - Floor

  Yes

  No

  N/A

• Bathroom Condition - Floor

  Yes

  No

  N/A

• Bathroom Cleanliness - Sink/Counter/Shelves/Faucets

  Yes

  No

  N/A

• Bathroom Condition - Sink/Counter/Shelves/Faucets

  Yes

  No

  N/A

• Bathroom Cleanliness - Mirrors/Lighting/Light Fixtures

  Yes

  No

  N/A

• Bathroom Condition - Mirrors/Lighting/Light Fixtures

  Yes

  No

  N/A

• Bathroom Cleanliness - Vents/Exhaust Fans

  Yes

  No

  N/A

• Bathroom Condition - Vents/Exhaust Fans

  Yes

  No

  N/A

• Bathroom Cleanliness - Toilet

  Yes

  No

  N/A

• Bathroom Condition - Toilet

  Yes

  No

  N/A

• Bathroom Cleanliness - Fixtures (Towel Bars/Hairdryers/Amenity Tray/Waste Can/Tissue Holder/Toilet Tissue Holder)

  Yes

  No

  N/A

• Bathroom Condition - Fixtures (Towel Bars/Hairdryers/Amenity Tray/Waste Can/Tissue Holder/Toilet Tissue Holder)

  Yes

  No

  N/A

• Bathroom Cleanliness - Linens/Terry

  Yes

  No

  N/A

• Bathroom Condition - Linens/Terry

  Yes

  No

  N/A

• Bathroom Cleanliness - Shower Curtain/Shower Doors/Shower Rod

  Yes

  No

  N/A

• Bathroom Condition - Shower Curtain/Shower Doors/Shower Rod

  Yes

  No

  N/A

• Bathroom Cleanliness - Bathtub/Shower Enclosures/Plumbing Fixtures

  Yes

  No

  N/A

• Bathroom Condition - Bathtub/Shower Enclosures/Plumbing Fixtures

  Yes

  No

  N/A

• Pantry Room Look Clean And Tidy.

  Yes

  No

  N/A

• Lift Corridor In Front Of Pantry Room - Clean And Tidy

  Yes

  No

  N/A

• Lift Corridor In Front Of Pantry Room - Condition

  Yes

  No

  N/A

• Heart of House collateral meets standard

  Yes

  No

  N/A

• Associate Entrance Cleanliness - General

  Yes

  No

  N/A

• Associate Entrance Condition - General

  Yes

  No

  N/A

• Associate Smoking Area Cleanliness

  Yes

  No

  N/A

• Associate Smoking Area Condition

  Yes

  No

  N/A

• Male Locker Room Cleanliness - General

  Yes

  No

  N/A

• Male Locker Room Condition - General

  Yes

  No

  N/A

• Male Locker Shower Area Cleanliness

  Yes

  No

  N/A

• Male Locker Shower Area Condition

  Yes

  No

  N/A

• Female Locker Room Cleanliness - General

  Yes

  No

  N/A

• Female Locker Room Condition - General

  Yes

  No

  N/A

• Female Locker Shower Area Cleanliness

  Yes

  No

  N/A

• Female Locker Shower Area Condition

  Yes

  No

  N/A

• Cafeteria Cleanliness- General

  Yes

  No

  N/A

• Cafeteria Condition - General

  Yes

  No

  N/A

• All Food Is At Proper Temperature And Wholesome

  Yes

  No

  N/A

• Sufficient Quantities Available for Staff

  Yes

  No

  N/A

• Operation According To Establish Hours And Policies

  Yes

  No

  N/A

• Plateware, Silver, Glassware Clean And Well Stocked

  Yes

  No

  N/A

• Health And Sanitation Practices Closely Followed

  Yes

  No

  N/A

• S.Q. Public Area - Cleanliness

  Yes

  No

  N/A

• S.Q. Public Area - Condition

  Yes

  No

  N/A

• S.Q. Fitness - Cleanliness

  Yes

  No

  N/A

• S.Q. Fitness- Condition

  Yes

  No

  N/A

• S.Q. Restaurant- Cleanliness

  Yes

  No

  N/A

• S.Q. Restaurant - Condition

  Yes

  No

  N/A

• S.Q. Library - Cleanliness

  Yes

  No

  N/A

• S.Q. Library - Condition

  Yes

  No

  N/A

• Building A

• Building A - Corridor 1st Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building A - Restroom 1st Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building A - Corridor 2nd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building A - Restroom 2nd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building B

• Building B - Corridor 1st Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building B - Restroom 1st Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building B - Corridor 2nd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building B - Restroom 2nd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building C

• Building C - Corridor 1st Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building C - Restroom 1st Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building C - Corridor 2nd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building C - Restroom 2nd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building D

• Building D - Corridor 1st Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building D - Restroom 1st Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building D - Corridor 2nd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building D - Restroom 2nd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building E

• Building E - Corridor 1st Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building E - Restroom 2nd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Building E - Restroom 3rd Floor (Cleanliness/Condition)

  Yes

  No

  N/A

• Is first aid box fully stocked ? Associates trained to use ?

  Yes

  No

  N/A

• Are all children signed in properly- do all have tags on their wrist according to policy ?

  Yes

  No

  N/A

• Are small children unable to leave unnoticed ?

  Yes

  No

  N/A

• Are safety signs displayed and in good condition

  Yes

  No

  N/A

• Are all equipment indoors clean, free from sharp corners, tidy ? Is there a regular cleaning / sanitising of toys ?

  Yes

  No

  N/A

• Are windows closed with child-proof locked ?

  Yes

  No

  N/A

• Is the trampoline access controled ?

  Yes

  No

  N/A

• Is all outdoor play equipment in good condition, clean with no sharp edges or other hazards ?

  Yes

  No

  N/A

• Are washrooms stocked with toilet paper, soap and paper towels ? Is drinking water available ?

  Yes

  No

  N/A

• Are all documents securely stored so they cannot be seen by other ?

  Yes

  No

  N/A

• Is safety signage clearly displayed ? In good condition and easy to see ?

  Yes

  No

  N/A

• Is attendant on duty during the scheduled hours ?

  Yes

  No

  N/A

• Are the staff proactive with interaction with the guests ?

  Yes

  No

  N/A

• Are there any obvious hazards or areas for improvement ?

  Yes

  No

  N/A

• Where a checklist or disclaimer is used are these filled in correctly signed and stored in a secure manner ?

  Yes

  No

  N/A

• All Equipment Cleanliness

  Yes

  No

  N/A

• All Equipment Condition

  Yes

  No

  N/A

• All Area Clean and tidy

  Yes

  No

  N/A

• Group Signage Meets Standard

  Yes

  No

  N/A

• Meeting Room Setup Meets Standard

  Yes

  No

  N/A

• Pre-Function Floor – Cleanliness and Tidy

  Yes

  No

  N/A

• Pre-Function Floor – Condition

  Yes

  No

  N/A

• Pre-Function Wall / Ceiling / Window / Doors / Signage – Cleanliness and Tidy

  Yes

  No

  N/A

• Pre-Function Wall / Ceiling / Window / Doors / Signage – Condition

  Yes

  No

  N/A

• Pre-Function Coffee Break station / Furniture / Décor / Fan - Cleanliness

  Yes

  No

  N/A

• Pre-Function Coffee Break station / Furniture / Décor / Fan - Condition

  Yes

  No

  N/A

• Pre-Function Area Lighting - appropriate, no burned out bulbs

  Yes

  No

  N/A

• Pre-Function Area Music Appropriate And Comfortable

  Yes

  No

  N/A

• Corridor / Pantry / Store room - Cleanliness and Tidy

  Yes

  No

  N/A

• Corridor Pantry / Store room - Condition

  Yes

  No

  N/A

• Meeting Room Carpet Floor – Cleanliness and Tidy

  Yes

  No

  N/A

• Meeting Room Carpet Floor – Condition

  Yes

  No

  N/A

• Meeting Room Area Curtain / Ceiling / Window / Doors – Cleanliness and Tidy

  Yes

  No

  N/A

• Meeting Room Area Curtain / Ceiling / Window / Doors – Condition

  Yes

  No

  N/A

• Meeting Room Tables / Chairs / Décor / Side station - Cleanliness

  Yes

  No

  N/A

• Meeting Room Tables / Chairs / Décor / Side station - Condition

  Yes

  No

  N/A

• Meeting Room Equipment Cleanliness – Cutlery / Crockery / Glassware / Linen / Stationary

  Yes

  No

  N/A

• Meeting Room Equipment Condition – Cutlery / Crockery / Glassware / Linen / Stationary

  Yes

  No

  N/A

• Meeting Room Lighting - appropriate, no burned out bulbs

  Yes

  No

  N/A

• Meeting Room Temperature Was Comfortable

  Yes

  No

  N/A

• Public Restroom meets standard

  Yes

  No

  N/A

• Public Restrooms Cleanliness - Floor

  Yes

  No

  N/A

• Public Restrooms Condition - Floor

  Yes

  No

  N/A

• Public Restrooms Cleanliness - Walls/Doors/Ceiling/Vents/Lighting/Wind ows/Treatments

  Yes

  No

  N/A

• Public Restrooms Condition - Walls/Doors/Ceiling/Vents/Lighting/Wind ows/Treatments

  Yes

  No

  N/A

• Public Restrooms Cleanliness - Toilets/Urinals

  Yes

  No

  N/A

• Public Restrooms Condition- Toilets/Urinals

  Yes

  No

  N/A

• Public Restrooms Cleanliness - Sinks/Vanity/Mirrors

  Yes

  No

  N/A

• Public Restrooms Condition - Sinks/Vanity/Mirrors

  Yes

  No

  N/A

• Public Restrooms Cleanliness - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Public Restrooms Condition - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Elevators Cleanliness - General

  Yes

  No

  N/A

• Elevators Condition - General

  Yes

  No

  N/A

• Corridors/Stairways Cleanliness - Floor

  Yes

  No

  N/A

• Corridors/Stairways Condition - Floor

  Yes

  No

  N/A

• Corridors/Stairways Cleanliness - Walls/Doors/Ceiling/Windows/Treatments

  Yes

  No

  N/A

• Corridors/Stairways Condition - Walls/Doors/Ceiling/Windows/Treatments

  Yes

  No

  N/A

• Corridors/Stairways Cleanliness - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Corridors/Stairways Condition - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Restaurant Buffet Area and Equipment - Cleanliness

  Yes

  No

  N/A

• Restaurant Buffet Area and Equipment - Condition

  Yes

  No

  N/A

• Restaurant Floor – Cleanliness and Tidy

  Yes

  No

  N/A

• Restaurant Floor – Condition

  Yes

  No

  N/A

• Restaurant Area Wall / Ceiling / Window / Doors – Cleanliness and Tidy

  Yes

  No

  N/A

• Restaurant Area Wall / Ceiling / Window / Doors – Condition

  Yes

  No

  N/A

• Restaurant Furniture/Tables / Chairs / Décor / Side station - Cleanliness

  Yes

  No

  N/A

• Restaurant Furniture/Tables / Chairs / Décor / Side station- Condition

  Yes

  No

  N/A

• Restaurant Equipment Cleanliness – Cutlery / Crockery / Glassware / Linen / Hollowware

  Yes

  No

  N/A

• Restaurant Equipment Condition – Cutlery / Crockery / Glassware / Linen / Hollowware

  Yes

  No

  N/A

• Pantry / Store room - Cleanliness and Tidy

  Yes

  No

  N/A

• Pantry / Store room - Condition

  Yes

  No

  N/A

• Guest Supplies are stock in good conditions

  Yes

  No

  N/A

• Lighting - appropriate, no burned out bulbs

  Yes

  No

  N/A

• Temperature of restaurant was comfortable

  Yes

  No

  N/A

• Music appropriate and comfortable

  Yes

  No

  N/A

• Restaurant menu / Liquid Menu / Wine Menu / Special Menu was clean, no misspellings and update with Russian and Chinese

  Yes

  No

  N/A

• Spa meets brand standard

  Yes

  No

  N/A

• Spa amenities meet standards

  Yes

  No

  N/A

• Spa food and beverage meet standards

  Yes

  No

  N/A

• Spa/ Treatment Room Cleanliness - Floor

  Yes

  No

  N/A

• Spa/Treatment Room Condition - Floor

  Yes

  No

  N/A

• Spa/Treatment Room Cleanliness - Walls/Doors/Ceiling/Windows/Treatments

  Yes

  No

  N/A

• Spa/Treatment Room Condition - Walls/Doors/Ceiling/Windows/Treatments

  Yes

  No

  N/A

• Spa/Treatment Room Cleanliness - Furniture/Equipment/Decor items

  Yes

  No

  N/A

• Spa/Treatment Room Condition - Furniture/Equipment/Decor items

  Yes

  No

  N/A

• Spa/Treatment Room Restroom/Shower Facility Cleanliness

  Yes

  No

  N/A

• Spa/Treatment Room Restroom/Shower Facility Condition

  Yes

  No

  N/A

• Spa Corridor Restroom/Shower Facility Cleanliness - Walls/Doors/Ceiling/Windows/Treatments

  Yes

  No

  N/A

• Spa Corridor Restroom/Shower Facility Condition - Walls/Doors/Ceiling/Windows/Treatments

  Yes

  No

  N/A

• Male Guest Changing Room /Shower Cleanliness -Walls/Doors/Ceiling/Windows/Floor

  Yes

  No

  N/A

• Male Guest Changing Room /Shower Condition - Walls/Doors/Ceiling/Windows/Floor

  Yes

  No

  N/A

• Male Guest Changing Room /Shower Cleanliness - Furniture/Equipment/Decor items

  Yes

  No

  N/A

• Male Guest Changing Room /Shower Condition - Furniture/Equipment/Decor items

  Yes

  No

  N/A

• Female Guest Changing Room /Shower Cleanliness -Walls/Doors/Ceiling/Windows/Floor

  Yes

  No

  N/A

• Female Guest Changing Room /Shower Condition - Walls/Doors/Ceiling/Windows/Floor

  Yes

  No

  N/A

• Female Guest Changing Room /Shower Cleanliness - Furniture/Equipment/Decor items

  Yes

  No

  N/A

• Female Guest Changing Room /Shower Condition - Furniture/Equipment/Decor items

  Yes

  No

  N/A

• Sport Equipment Cleanliness

  Yes

  No

  N/A

• Sport Equipment Condition

  Yes

  No

  N/A

• Tennis/Squash/Lobby Area Cleanliness- Floor

  Yes

  No

  N/A

• Tennis/Squash/Lobby Area Condition- Floor

  Yes

  No

  N/A

• Tennis/Squash/Lobby Area Cleanliness- Walls/Doors/Ceiling/Vents/Lighting/Windows

  Yes

  No

  N/A

• Tennis/Squash/Lobby Area Condition- Walls/Doors/Ceiling/Vents/Lighting/Windows

  Yes

  No

  N/A

• Tennis/Squash/Lobby Area Cleanliness- Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Tennis/Squash/Lobby Area Condition- Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Male Restroom/Shower Cleanliness- Floor

  Yes

  No

  N/A

• Male Restroom/Shower Condition - Floor

  Yes

  No

  N/A

• Male Restroom/Shower Cleanliness- Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments

  Yes

  No

  N/A

• Male Restroom/Shower Condition - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments

  Yes

  No

  N/A

• Male Restroom/Shower Cleanliness- Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Male Restroom/Shower Condition - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Male Restroom/Shower Amenities Meet Standards

  Yes

  No

  N/A

• Female Restroom/Shower Cleanliness- Floor

  Yes

  No

  N/A

• Female Restroom/Shower Condition - Floor

  Yes

  No

  N/A

• Female Restroom/Shower Cleanliness- Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments

  Yes

  No

  N/A

• Female Restroom/Shower Condition - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments

  Yes

  No

  N/A

• Female Restroom/Shower Cleanliness- Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Female Restroom/Shower Condition - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Female Restroom/Shower Amenities Meet Standards

  Yes

  No

  N/A

• Tennis Storage Room - Cleanliness

  Yes

  No

  N/A

• Tennis Storage Room - Condition

  Yes

  No

  N/A

• Tennis court Cleanliness

  Yes

  No

  N/A

• Tennis court Condition

  Yes

  No

  N/A

• Squash court Cleanliness

  Yes

  No

  N/A

• Squash court Condition

  Yes

  No

  N/A

• Ensure that all fire exits are unlocked from the inside and egress is clear

  Yes

  No

  N/A

• Keep a dedicated security officer at main entrance at all times

  Yes

  No

  N/A

• All vendors must be registered and display identification at all times

  Yes

  No

  N/A

• Restrict access to domestic water system

  Yes

  No

  N/A

• Ensure lighting around the car park are adequately

  Yes

  No

  N/A

• No suspect person/ object around the car park

  Yes

  No

  N/A

• Tree / branch around the car park are in good condition

  Yes

  No

  N/A

• Fire hose cabinet/ fire extinguisher at motorbike parking are in good condition

  Yes

  No

  N/A

• Check overnight parking report, ensure no truck or bus parking over night

  Yes

  No

  N/A

• Area cleanliness

  Yes

  No

  N/A

• Area is in good condition

  Yes

  No

  N/A

• Equipment is working properly

  Yes

  No

  N/A

• Minor maintenance is not require

  Yes

  No

  N/A

• Major maintenance including structural work is not required

  Yes

  No

  N/A

• Area is safe. Maintenance: Safety related equipment is in good condition and working properly. Landscape: No rotten tree, branch. Free of fallen coconut.

  Yes

  No

  N/A

• Drainage is clear

  Yes

  No

  N/A

Laundry Inspection

• Laundry Office Condition

  Yes

  No

  N/A

• Laundry Office Equipments

  Yes

  No

  N/A

• Laundry Office Cleanliness

  Yes

  No

  N/A

• Guest Laundry & Valet Condition

  Yes

  No

  N/A

• Guest Laundry & Valet Equipments

  Yes

  No

  N/A

• Guest Laundry & Valet Cleanliness

  Yes

  No

  N/A

• Guest Pressing Area Ironing

  Yes

  No

  N/A

• Guest Pressing Area Vacumm table

  Yes

  No

  N/A

• Guest Pressing Area cleanliness

  Yes

  No

  N/A

• Linen Sorting Area Linen Boxes

  Yes

  No

  N/A

• Linen Sorting Area Scale

  Yes

  No

  N/A

• Linen Sorting Area Cleanliness

  Yes

  No

  N/A

• Drycleaning Area Drycleaning Machine

  Yes

  No

  N/A

• Drycleaning Area Cleanliness

  Yes

  No

  N/A

• Washing Area Washing Machine

  Yes

  No

  N/A

• Washing Area Eclolab Dispensor

  Yes

  No

  N/A

• Washing Area Cleanliness

  Yes

  No

  N/A

• Guest Washing Area Washing Machine

  Yes

  No

  N/A

• Guest Washing Area Washing Sink

  Yes

  No

  N/A

• Guest Washing Area Equipments

  Yes

  No

  N/A

• Guest Washing Area Cleanliness

  Yes

  No

  N/A

• Uniform Washing Area Washing Machine

  Yes

  No

  N/A

• Uniform Washing Area Trolleys

  Yes

  No

  N/A

• Uniform Washing Area Cleanliness

  Yes

  No

  N/A

• <br>Uniform Pressing Area Pressing Machine Uniform Pressing Area Trolleys

  Yes

  No

  N/A

• Uniform Pressing Area Cleanliness

  Yes

  No

  N/A

• Dry Tumbler Dry Tumbler Machine

  Yes

  No

  N/A

• Dry Tumbler Trolleys

  Yes

  No

  N/A

• Dry Tumbler Cleanliness

  Yes

  No

  N/A

• Flatwork Ironer Flatwork Ironer

  Yes

  No

  N/A

• Flatwork Ironer Trolleys

  Yes

  No

  N/A

• Flatwork Ironer Cleanliness

  Yes

  No

  N/A

• Chemical Storage Room MSDS

  Yes

  No

  N/A

• Chemical Storage Room Safety Equipment

  Yes

  No

  N/A

• Chemical Storage Room Cleanliness

  Yes

  No

  N/A

Linen Inspection

• Uniform Room Condition

  Yes

  No

  N/A

• Uniform Room Equipments

  Yes

  No

  N/A

• Uniform Room Cleanliness

  Yes

  No

  N/A

• Linen Store Room Condition

  Yes

  No

  N/A

• Linen Store Room Equipments

  Yes

  No

  N/A

• Linen Store Room Cleanliness

  Yes

  No

  N/A

• Reupholstery Area Sewing Machine

  Yes

  No

  N/A

• Reupholstery Area Equipments

  Yes

  No

  N/A

• Reupholstery Area Cleanliness

  Yes

  No

  N/A

• Linen Sorting Area Linen Boxes

  Yes

  No

  N/A

• Linen Sorting Area Cleanliness

  Yes

  No

  N/A

• Fittng Room Equipments

  Yes

  No

  N/A

• Fittng Room Cleanliness

  Yes

  No

  N/A

HK Storeroom

• Drinking Water Storeroom A Condition

  Yes

  No

  N/A

• Drinking Water Storeroom A Equipments

  Yes

  No

  N/A

• Drinking Water Storeroom A Cleanliness

  Yes

  No

  N/A

• Extra Bed Storeroom A Condition

  Yes

  No

  N/A

• Extra Bed Storeroom A Equipments

  Yes

  No

  N/A

• Extra Bed Storeroom A Cleanliness

  Yes

  No

  N/A

• Drinking Water Storeroom C Condition

  Yes

  No

  N/A

• Drinking Water Storeroom C Equipments

  Yes

  No

  N/A

• Drinking Water Storeroom C Cleanliness

  Yes

  No

  N/A

• Extra Bed Storeroom C Condition

  Yes

  No

  N/A

• Extra Bed Storeroom C Equipments

  Yes

  No

  N/A

• Extra Bed Storeroom C Cleanliness

  Yes

  No

  N/A

• Orchid Storeroom Condition

  Yes

  No

  N/A

• Orchid Storeroom Equipments

  Yes

  No

  N/A

• Orchid Storeroom Cleanliness

  Yes

  No

  N/A

• HK Office Store Condition

  Yes

  No

  N/A

• HK Office Store Equipments

  Yes

  No

  N/A

• HK Office Store Cleanliness

  Yes

  No

  N/A

• HK General Store Condition

  Yes

  No

  N/A

• HK General Store Equipments

  Yes

  No

  N/A

• HK General Store Cleanliness

  Yes

  No

  N/A

• HK Equipment Store Condition

  Yes

  No

  N/A

• HK Equipment Store Equipments

  Yes

  No

  N/A

• HK Equipment Store Cleanliness

  Yes

  No

  N/A

Bell / Door service

• Warm welcome/greeting provided

  Yes

  No

  N/A

• Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Well-groomed and professional, wearing a uniform (staff presents)

  Yes

  No

  N/A

• Door/Bell service associate meet standard - open the passenger side door, welcome the guest using proper greeting - Welcome to Le Meridien Phuket, promptly unloaded luggage and reconfirm no of piece

  Yes

  No

  N/A

• Guest name used during the experience, when known

  Yes

  No

  N/A

• Further assistance offered to the guest

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

Check-In/Le Méridien Hub

• Mobile check-in was evaluated

  Yes

  No

  N/A

• The associate welcomed the mobile check-in guest with the appropriate language (Thks for using mobile check-in, what do you think of mobile check in, because you used mobile check-in, we have your keys prepared for you, we are expecting you) , recognize elite status)

  Yes

  No

  N/A

• The associate executed payment and key delivery components for mobile check-in - acceptable if keys packet are not prepared if room is not ready, if room ready notification was scent, key package must be prepared in advance - verbally confirmed method of payment (using last 4 digits of credit card)

  Yes

  No

  N/A

• If standing in a queue, an attempt to acknowledge the guest was made in a timely manner

  Yes

  No

  N/A

• Warm welcome/greeting provided

  Yes

  No

  N/A

• Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Well-groomed and professional, wearing a uniform

  Yes

  No

  N/A

• Check-in process meets standard - collect method of payment, verify ID, confirm rate non verbally

  Yes

  No

  N/A

• Departure information reviewed at check- in - Ask departure date, departure time, confirm room type

  Yes

  No

  N/A

• The associate was knowledgeable about property offerings and the local area - Hotel offering , local area

  Yes

  No

  N/A

• All Loyalty members are recognized at check-in - I see you are a platinum elite member, thank you for being a gold elite member of our loyalty programe, thank you for loyalty

  Yes

  No

  N/A

• Gold Elite, Platinum Elite, Platinum Premier Elite, and Platinum Premier Elite with ambassador members offered room upgrade

  Yes

  No

  N/A

• Platinum elite, Titanium elite,and ambassador elite member' s check out time confirmed at check-in

  Yes

  No

  N/A

• Associate offers enrollment into the Loyalty program to guest at check-in if guest is not yet a member - verbally communicate benefit of the programe- Free Wi-Fi, mobile check -in where available, member rate

  Yes

  No

  N/A

• Room number provided discreetly, non-verbally confirmed

  Yes

  No

  N/A

• Guest name used during the experience, when known

  Yes

  No

  N/A

• Further assistance offered to the guest

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Unlock art programme is in place and part of arrival experience - verbally inform guest about unlock art

  Yes

  No

  N/A

• Unlock Art keycards meet standards - Anew wave, follow me video art, family programe, find something you weren't looking for, creative meeting, malin+goetz amenities, LM002 scent Marlin+Goetz

  Yes

  No

  N/A

• Unlock Art framed keycards & digital frame meet standard - Minimally, the most recent 4 keys card programe - A new wave, follow me Video art, family programe, find something you weren't looking for,

  Yes

  No

  N/A

• Video Art meets standard - Present and current reel, part of arrival experience, signage plaque near display per brand artwork and specification

  Yes

  No

  N/A

• AED is present

  Yes

  No

  N/A

• Internet assistance offered at check-in (AP, MEA) - Net 60wifi card (AP)

  Yes

  No

  N/A

Concierge

• Is Concierge a manned separate station

  Yes

  No

  N/A

• Concierge service meet standard - available 24/7- Proactively offer to make a rsvn, offer directions/map,24/7 shoe shine service available

  Yes

  No

  N/A

• If standing in a queue, an attempt to acknowledge the guest was made in a timely manner

  Yes

  No

  N/A

• Warn welcome / greeting provided

  Yes

  No

  N/A

• Good posture, smile, eye contact and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Well-groomed and professional, wearing a uniform

  Yes

  No

  N/A

• Guest name used during the experience, when known

  Yes

  No

  N/A

• The associate was knowledgeable about property offerings and the local areas

  Yes

  No

  N/A

• Further assistance offered to the guest

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

Hart of house

• Mobile request and chat meets standard - available 24/7 day-week- initial response provide within 4 mins

  Yes

  No

  N/A

• Average Chat Response Rate meets standard - Mobile request and chat must minimally show an average chat response rate on the BSA report, located on MGS

  Yes

  No

  N/A

• Associate can explain loyalty program member benefits- 10% bonus points, priority late check out, ultimate rsvn guarantee,member rate,dedicated elite rsvn line,dedicated elie gst reservation line,gift shop discount, free Wi-Fi

  Yes

  No

  N/A

• Ask associate to name 2 benefits of gold elite receive in addition to silver - 25 % bonus points, 2 pm late check out (subject) room upgrade (subject), free Wi-Fi

  Yes

  No

  N/A

• Ask associate to name 2 benefits platinum elite member receive in addition to gold elite - 50% bonus points, platinum elite welcome gift choice,4 pm late check out, annual choice benefit, guarantee room type

  Yes

  No

  N/A

• Ask associate which tier receive amb service (amb elite is the answer)

  Yes

  No

  N/A

• platinum elite /titanium elite welcome gift choice meet standard - ask staff - free breakfast, 1000 points , local gift

  Yes

  No

  N/A

• Music playlist meets standard -00:00 LM Twilight 06:00 LM eye opener 10:00 LM coffee house 170:00 LM Sparkling

  Yes

  No

  N/A