OPERATION CHECKLIST Oct2023

ASIA PACIFIC CONTINENT | Manager on Duty Hotel Operations Checklist 2023

• Name Of MOD

• Date

  Date

• Shift(Morning/Afternoon/Night)

Start of shift

Front Office

• Conduct shift handover with prior shift MOD

  Yes

  No

  N/A

• Comments

• Review MOD report /AMG log book and ensure all service recovery issues have been actioned and followed up , meet the guests if required.

  Yes

  No

  N/A

• Comments

• Randomly select 1 Check-In/VIPs rooms to inspect, return key card after inspection

  Yes

  No

  N/A

• Comments

• Randomly inspect 2 guest floors / pantry / fire exit for tidiness, cleanliness, defects and report defects to Engineering immediately

  Select Chaba Ground (Monday - Morning) Mali 3 & 4 floor (Monday - Afternoon) Chaba 1 & 2 floor (Tuesday - Morning) Mali 3 & 4 floor (Tuesday - Afternoon) Chaba 3 & 4 floor (Wednesday - Morning) Mali 5 & 6 floor (Wednesday - Afternoon) Chaba 5 & 6 floor (Thursday - Morning) Mali 1 & 2 floor(Thursday - Afternoon) Chaba Ground (Friday - Morning) Mali 3 & 4 floor (Friday - Afternoon) Chaba 1 & 2 floor (Saturday - Morning) Mali 5 & 6 floor (Saturday - Afternoon) Chaba 3 & 4 floor (Sunday - Morning) Mali 1 & 2 floor (Sunday - Afternoon)

  • Chaba Ground (Monday - Morning)
  • Mali 3 & 4 floor (Monday - Afternoon)
  • Chaba 1 & 2 floor (Tuesday - Morning)
  • Mali 3 & 4 floor (Tuesday - Afternoon)
  • Chaba 3 & 4 floor (Wednesday - Morning)
  • Mali 5 & 6 floor (Wednesday - Afternoon)
  • Chaba 5 & 6 floor (Thursday - Morning)
  • Mali 1 & 2 floor(Thursday - Afternoon)
  • Chaba Ground (Friday - Morning)
  • Mali 3 & 4 floor (Friday - Afternoon)
  • Chaba 1 & 2 floor (Saturday - Morning)
  • Mali 5 & 6 floor (Saturday - Afternoon)
  • Chaba 3 & 4 floor (Sunday - Morning)
  • Mali 1 & 2 floor (Sunday - Afternoon)

• Yes

  No

  N/A

• Comments

• Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.

  Yes

  No

  N/A

• Comments

Lobby

• Is the Lobby music, lighting, and internet are in excellent working order?

  Yes

  No

  N/A

• Comments

• Is the Lobby furniture and fixtures are clean, organized and in good condition?

  Yes

  No

  N/A

• Comments

• Inspect lower lobby, Front Desk and upper lobby cleanliness and condition

  Yes

  No

  N/A

• Comments

• Inspect luggage room and make sure guest luggage secured.

  Yes

  No

  N/A

• Comments

Fitness Center/Gym/Pool Area/Beach

• Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.

  Yes

  No

  N/A

• Comments

• Music, lighting, are in excellent working order.

  Yes

  No

  N/A

• Comments

• Sound system and TV are working in gym.

  Yes

  No

  N/A

• Comments

• Locker / Steam / Sauna / Shower room are clean and get ready.

  Yes

  No

  N/A

• Comments

• Pool area is clean and towels are neatly displayed on all pool deck chairs. no glassware, trash empty

  Yes

  No

  N/A

• Comments

• lifeguards / Recreation staff visible and alert at the Lagoon/Mali pool/ Beach

  Yes

  No

  N/A

• Comments

Meeting Rooms

• Meeting areas are clean, all exit routes clear

  Yes

  No

  N/A

• Comments

• Meeting room doors are locked when not use

  Yes

  No

  N/A

• Comments

• Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.

  Yes

  No

  N/A

• Comments

Back of House (BOH)

• Hallways are clean and free from debris or water on the floor. check cleanliness of restroom

  Yes

  No

  N/A

• Comments

• Light fixtures are working properly. Report any defects to Engineering.

  Yes

  No

  N/A

• Comments

• Ensure associate locker rooms are clean and tidy. no belongings that are placed on top of locker areas.

  Yes

  No

  N/A

• Comments

• After operation hour, no cart block the Laundry room entrance and fire exit routes

  Yes

  No

  N/A

• Comments

• Loading dock is clean and cleared of all deliveries.

  Yes

  No

  N/A

• Comments

Security

• Security guards visible and alert at the Gate 13 and in the lobby

  Yes

  No

  N/A

• Comments

• Ensure that no unaccompanied baggage visible in any part of the hotel

  Yes

  No

  N/A

• Comments

• Storerooms ,offices, pool pump room, engineer workshop are locked if no associates in attendance

  Yes

  No

  N/A

• Comments

• The smoking area at the herb garden is clean

  Yes

  No

  N/A

• Comments

• Drinking water lock if no associate in attendance

  Yes

  No

  N/A

• Comments

Restaurant

• Server: Warm welcome/greeting provided

  Yes

  No

  N/A

• Comments

• Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Comments

• Well-groomed and professional, wearing a uniform

  Yes

  No

  N/A

• Comments

• Restaurant Condition - Furniture/Equipment/Décor Items

  Yes

  No

  N/A

• Comments

• Restaurant Cleanliness - Furniture/Equipment/Décor/Walls/Doors/Ceiling/Windows

  Yes

  No

  N/A

• Comments

• Food and Beverage Contents meet standard Served at appropriate temperature (i.e. Hot Food is Served Hot, Cold Food is Served Cold

  Yes

  No

  N/A

• Comments