Title Page
ASIA PACIFIC CONTINENT | Manager on Duty Hotel Operations Checklist 2023
-
Name Of MOD
-
Date
-
Shift(Morning/Afternoon/Night)
Start of shift
Front Office
-
Conduct shift handover with prior shift MOD
-
Comments
-
Review MOD report /AMG log book and ensure all service recovery issues have been actioned and followed up , meet the guests if required.
-
Comments
-
Randomly select 1 Check-In/VIPs rooms to inspect, return key card after inspection
-
Comments
-
Randomly inspect 2 guest floors / pantry / fire exit for tidiness, cleanliness, defects and report defects to Engineering immediately
- Chaba Ground (Monday - Morning)
- Mali 3 & 4 floor (Monday - Afternoon)
- Chaba 1 & 2 floor (Tuesday - Morning)
- Mali 3 & 4 floor (Tuesday - Afternoon)
- Chaba 3 & 4 floor (Wednesday - Morning)
- Mali 5 & 6 floor (Wednesday - Afternoon)
- Chaba 5 & 6 floor (Thursday - Morning)
- Mali 1 & 2 floor(Thursday - Afternoon)
- Chaba Ground (Friday - Morning)
- Mali 3 & 4 floor (Friday - Afternoon)
- Chaba 1 & 2 floor (Saturday - Morning)
- Mali 5 & 6 floor (Saturday - Afternoon)
- Chaba 3 & 4 floor (Sunday - Morning)
- Mali 1 & 2 floor (Sunday - Afternoon)
-
-
Comments
-
Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.
-
Comments
Lobby
-
Is the Lobby music, lighting, and internet are in excellent working order?
-
Comments
-
Is the Lobby furniture and fixtures are clean, organized and in good condition?
-
Comments
-
Inspect lower lobby, Front Desk and upper lobby cleanliness and condition
-
Comments
-
Inspect luggage room and make sure guest luggage secured.
-
Comments
Fitness Center/Gym/Pool Area/Beach
-
Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.
-
Comments
-
Music, lighting, are in excellent working order.
-
Comments
-
Sound system and TV are working in gym.
-
Comments
-
Locker / Steam / Sauna / Shower room are clean and get ready.
-
Comments
-
Pool area is clean and towels are neatly displayed on all pool deck chairs. no glassware, trash empty
-
Comments
-
lifeguards / Recreation staff visible and alert at the Lagoon/Mali pool/ Beach
-
Comments
Meeting Rooms
-
Meeting areas are clean, all exit routes clear
-
Comments
-
Meeting room doors are locked when not use
-
Comments
-
Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.
-
Comments
Back of House (BOH)
-
Hallways are clean and free from debris or water on the floor. check cleanliness of restroom
-
Comments
-
Light fixtures are working properly. Report any defects to Engineering.
-
Comments
-
Ensure associate locker rooms are clean and tidy. no belongings that are placed on top of locker areas.
-
Comments
-
After operation hour, no cart block the Laundry room entrance and fire exit routes
-
Comments
-
Loading dock is clean and cleared of all deliveries.
-
Comments
Security
-
Security guards visible and alert at the Gate 13 and in the lobby
-
Comments
-
Ensure that no unaccompanied baggage visible in any part of the hotel
-
Comments
-
Storerooms ,offices, pool pump room, engineer workshop are locked if no associates in attendance
-
Comments
-
The smoking area at the herb garden is clean
-
Comments
-
Drinking water lock if no associate in attendance
-
Comments