LSFS.015

• Cleaning Audit (Monthly)
  

• Document no:

• VTN Station: Select from list

  Select Birmingham International Birmingham Meridian House Birmingham New Street Carlisle Coventry Crewe Crewe Training Centre Edinburgh Waverley Glasgow Central Holyhead Lancaster Lichfield Trent Valley Liverpool Lime Street London Euston Macclesfield Manchester Piccadilly Milton Keynes Central Oxenholme Lake District Penrith (North Lakes) Preston Rugby Runcorn Stafford Stockport Stoke-on-Trent Warrington Bank Quay Wigan North Western Wolverhampton

  • Birmingham International
  • Birmingham Meridian House
  • Birmingham New Street
  • Carlisle
  • Coventry
  • Crewe
  • Crewe Training Centre
  • Edinburgh Waverley
  • Glasgow Central
  • Holyhead
  • Lancaster
  • Lichfield Trent Valley
  • Liverpool Lime Street
  • London Euston
  • Macclesfield
  • Manchester Piccadilly
  • Milton Keynes Central
  • Oxenholme Lake District
  • Penrith (North Lakes)
  • Preston
  • Rugby
  • Runcorn
  • Stafford
  • Stockport
  • Stoke-on-Trent
  • Warrington Bank Quay
  • Wigan North Western
  • Wolverhampton

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel involved

• Completion of Monthly Audits - Scoring Subjectively
  Subjective scoring should reflect the cleaning structure and the frequency at the site.
  Consideration should be taken for any unforeseen incidents on site.
  Audits should be unannounced and carried out by a Lorne Stewart Services Standards Manager.
  Each section of the audit should be scored 1 to 4 based on the following;
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.
  

Audit Set

• 1.0 - Ladies Toilets

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Sink (including taps)

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Floors

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Toilets

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Mirrors streak free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Walls / Cubicles

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Add media

  Media

• Consumables stocked

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Sign-off sheet complete

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Extract fans (toilets)

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Convector heaters (toilets)

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Toilets operational

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section

• 2.0 - Gents Toilets

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Sink (including taps)<br>

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Floors<br>

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Toilets<br>

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Mirrors streak free<br>

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Walls / cubicles

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Consumables stocked / dust free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Sign off sheet complete

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Extract fans (toilets)

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Convector heaters (toilets)

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Toilets operational

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Urinals

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section
  

• 3.0 - Disabled Toilets

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Sink (inc taps)

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Floors

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Toilets

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Mirrors streak free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Walls / cubicles

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Consumables stocked

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Sign off sheet complete

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Extract fans (toilets)

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Convector heaters (toilets)

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Toilets operational

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Emergency pull cords

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section

• 4.0 - Waiting Rooms

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Floors clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Litter free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Windows clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Seating

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Ledges & fixtures / Fittis dust free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Spillages

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section
  

• 5.0 - Platforms

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Litter free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Pigeon droppings

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Tiled floors clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Spillages

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Poster frames clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Floors dust free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section

• 6.0 - Stairwells

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Floors & landings free of dust & debris

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Step, edges clearly visible

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Windows clean (internal)

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Spillages

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Ledges dust free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section
  

• 7.0 - Lifts

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.

• Floor clean and free from litter

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Wall panels clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Handrails clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section
  

• 8.0 - First Class Lounge

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Spillages

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Floors clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Add media

  Media

• Windows clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Ledges dust free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Bins empty

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Toilet clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section
  

• 9.0 - Ticket office / travel centre

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Bins empty

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Spillages

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Floors clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Ledges dust free

  4

  3

  2

  1

  N/a

• Attach picture for a "Fair" or "Poor" rating

  Media

• Describe why you have Scored this?

• Windows clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Ticket machines clean & dust free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section

• 10.0 - Other External Items

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Grafitti free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Overbridge litter free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Spillages

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Car park ticket machines clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Subway floors and surfaces clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Subway litter free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Overbridge floors and surfaces clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section
  

• 11.0 - Car Park

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Floors clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Stairwell floors clean & dust free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lifts clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Spillages

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Free of litter

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section

• 12.0 - Office Accomodation

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Windows clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Spillages

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Kitchen areas clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Bins empty

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Floors clean & free of debris

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Ledges / surfaces dust free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Proceed to next section

• 13.0 - Meeting Rooms

  Applicable

  Non applicable

• Complete the following questions.
  Score 4 - Very Good. Clear evidence of full completion of task to the required level expected.
  Score 3 - Good. Clear evidence that the task has been completed to a satisfactory standard.
  Score 2 - Fair. Clear evidence that the task hasn't been completed to the required standard.
  Score 1 - Poor. Clear evidence that the task has not been completed.
  N/a - The item is non applicable.

• Tables clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Floors clean & free of debris

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Windows / glazing clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Furniture clean

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Bins empty

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Lighting

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Ledges / surface dust free

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Spillages

  4

  3

  2

  1

  N/a

• Describe why you have Scored this?

• Attach picture for a "Fair" or "Poor" rating

  Media

• Audit items complete. Please record any comments if applicable.

• Audit items complete. Please record any comments if applicable.

14.0 - Additional Comments

• Comments

• Attach picture (if applicable)

  Media

• Any further comments and pictures (if applicable)

Comments & pictures

• Comments

• Attach picture (if applicble)

  Media

15.0 - Audit completed by

• LS

• Add signature

  Sign

• Position

• VTN

• Add signature

  Sign

• Position

• Additional Auditor(s)

Auditor

• Add signature

  Sign

• Company

• Position