LSFS.019

• Customer Satisfaction Survey
  

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Customer Satisfaction Survey Question Set

• 1.0 - Lorne Stewart Customer Service Centre

  Applicable

  Non-applicable

• How satisfied are you with the way in which our Customer Service Centre deal with your requests?
  9 to 10 - Being totally satisfied
  4 to 8 - Being neither satisfied or dissatisfied
  0 to 3 - Being totally dissatisfied
  N/a - Non applicable
  

• 1.1 - Telephone Manner

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 1.2 - Understanding the Requirement

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 1.3 - Response Times

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 1.4 - Feedback of Information

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 1.5 - Co-ordination Between Team Members

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 1.6 - Communication / Responsiveness

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• Proceed to next section
  

• 2.0 - Lorne Stewart Maintenance Services?

  Applicable

  Non-applicable

• How satisfied are you with the maintenace service provided by Lorne Stewart?
  9 to 10 - Being totally satisfied
  4 to 8 - Being neither satisfied or dissatisfied
  0 to 3 - Being totally dissatisfied
  N/a - Non applicable

• 2.1 - Overall Performance

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.2 - Ability to keep to time

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.3 - Quality of service provided

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.4 - Resolution of any defects

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.5 - Trust confidence in our ability

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.6 - Standard of site safety

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.7 - Communication / responsiveness

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.8 - Flexible attitude / nonconfrontational

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.9 - Ability to provide innovative solutions

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.10 - Willingness to change to meet your requirements

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 2.11 - Follow up service

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• Proceed to next section

• 3.0 - Lorne Stewart Cleaning Services?

  Applicable

  Non-applicable

• How satisfied are you with the cleaning service provided by Lorne Stewart?
  9 to 10 - Being totally satisfied
  4 to 8 - Being neither satisfied or dissatisfied
  0 to 3 - Being totally dissatisfied
  N/a - Non applicable

• 3.1 - Overall performance

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.4 - Resolution of any defects

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.3 - Quality of service provided

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.2 - Ability to keep to time / schedule

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.5 - Trust confidence in our ability

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.6 - Standard of site safety

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.7 - Communication / responsiveness

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.8 - Flexible attitude / nonconfrontational

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.9 - Ability to provide innovative solutions

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.10 - Willingness to change to meet your requirements

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• 3.11 - Follow up service

  Select 10 9 8 7 6 5 4 3 2 1 0 N/a

  • 10
  • 9
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 0
  • N/a

• Proceed to next question
  

• 4.0 - Questionnaire Completed By

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