LTS QA Manager Field Checklist New

• Circuit #

• Job Type

  Select HS Order IPTV Order Voice Order HS Trouble Ticket IPTV Trouble Ticket Voice Trouble Ticket Router Name and Password Phone Number Installed

  • HS Order
  • IPTV Order
  • Voice Order
  • HS Trouble Ticket
  • IPTV Trouble Ticket
  • Voice Trouble Ticket
  • Router Name and Password
  • Phone Number Installed

• Job Call ID

• Date of Installation

  Date
• Location
  Address

• Technican Name

Overview Picture of Location

• Location Photo

  Media
• Address
  Address

Referral

• Is customer interested in new additional services?

  Select Yes No Internet Phone TV Satellite

  • Yes
  • No
  • Internet
  • Phone
  • TV
  • Satellite

Telus 5 Star Program

• Did you receive a call from the technician prior to their arrival at your home?

  Yes

  No

• Was the Technician on Time?

  Yes

  No

• If the Technician was late did they inform you?

  Yes

  No

  N/A

• Did the Technician introduce theirselves upon arrival at your home?

  Yes

  No

• Did the Technician provide a business card?

  Yes

  No

• Did the Technician review their work plan with you?

  Yes

  No

• Did the Technician keep you informed or provide updates during their visit?

  Yes

  No

• Did the Technician tell you when they were finished?

  Yes

  No

• Did the Technician clean up their mess?

  Yes

  No

• Did the Technician provide information on Telus products and services?

Customer Experience

• How would you rate the overall performance of the Technician that visited you home?

  Excellent

  Good

  Fair

  Poor

  Very Poor

• Did the Technician proved the customer with a welcome package?

  Yes

  No

• Did the Technician educate the customer on their new services?

  Yes

  No

  N/A

• Where there any additional charges?

  Yes

  No

  N/A

• Customer advised of applicable billing (were charged)

  Yes

  No

  NA

Central Office / Remote / Sac / JWI

• Were The jumpers run correctly? (CF is missing or an incorrect Assignment)

  Yes

  No

  N/A

• Correct ports used?

  Yes

  No

  N/A

• Photo (Central Office / Remote / Sac / JWI

  Media

• Comments

Pedestal / Tub / RA

• Clear Capped ?

  Yes

  No

  N/A

• Fuse link installed?

  Yes

  No

• Correct Clearances from Power?

  Yes

  No

• Photos /Pedestal / Tub/ RA

  Media

• Comments

Aerial Drop

• Drop over messenger on Road Side Crossing?

  Yes

  No

• Correct Sag?

  Yes

  No

• Correct Hardware?

  Yes

  No

• Aerial Tresspass?

  Yes

  No

• Correct Clearances?

  Yes

  No

• Drop clear of splices?

  Yes

  No

• Correct cable used?

  Yes

  No

• Type of Cable Used

  Select Licorice Two Pair Underground Four Pair

  • Licorice
  • Two Pair
  • Underground
  • Four Pair

• Photos of Drop

  Media

• Comments

Building Contact / Protector to Demarcation

• Correct housing or protector?

  Yes

  No

• Correct Protector?

  Yes

  No

• Correct attachment to building (mast, weather head, conduit)

  Yes

  No

• Protector Bonding and Grounding correct?

  Yes

  No

• Underground Sheath Bonding and Grounding Correct?

  Yes

  No

  N/A

• Proper Pot Splitter Installed?

  Yes

  No

• Pot Splitter Installed Correctly? (Doesn't interfere with alarm or intercom)

  Yes

  No

• Jumper Correctly? (Termination point, bunching block, customer connection panel?)

  Yes

  No

• Drip loop proper?

  Yes

  No

• Proper sealant of entry points?

  Yes

  No

• Proper size holes?

  Yes

  No

  N/A

• Correct location for point of entry?

  Yes

  No

• Photos

  Media

• Comments

Inside Beyond Demarcation

• Set runs hidden where possible?

  Yes

  No

• Proper category of wiring?

  Yes

  No

• Are proper jacks / wall plates installed?

  Yes

  No

Internet Service

• Was the customer provided the wireless details?

  Yes

  No

• Was the modem installed in a suitable location?

  Yes

  No

• Was a Blast Test done?

  Yes

  No

  N/A

IPTV

• Coax ends properly tightened?

  Yes

  No

  N/A

• Coax ends replaced?

  Yes

  No

  N/A

• Correct ends installed?

  Yes

  No

  N/A

• Correct splitter used?

  Yes

  No

  N/A

• Correct use of splitters?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Terminated correctly?

  Yes

  No

  N/A

• CATV drop disconnected from any HPNA Splitter?

  Yes

  No

  N/A

• Remote controls programmed for TV?

  Yes

  No

  N/A

• STB installed correctly for optimal picture and audio quality (best choice of cables ?)

  Yes

  No

  N/A

• STB's have stickers with registration codes?

  Yes

  No

  N/A

• Was a Kit Test run?

  Yes

  No

  N/A

• Photos

  Media

• Comments

Records Update, Ticket Handling, Test Results

• Proper comments provided?

  Yes

  No

  N/A

Overall Assessment

• Comments

• Add signature

  Sign